Search the Community

The error happens frequently when I switch a document between the three Affinity apps. Happened about 7 times out of 30 so far. Found a single related report from 2016, supposedly fixed. STEPS (an Example; I do somewhat random stuff to learn Affinity): 1. Create and play with a test doc in Photos, add layers etc. 2. “Edit in Publisher”, add a Picture frame 3. “Edit in Photo”, move layers around 4. “Edit in Publisher” *Boom* RESULT - Popup Window “Failed to launch Publisher. An unrecoverable error occurred while trying to hand over to the other app.The document will now close.” (Note: do you care about details? There's a missing blank in “...the other app.The document...”) - The document closes, the app stays open - No entries in the log file; no crash report is sent WORKAROUND - Reopen document, “yes” to “Recovery file found, use it?” - Try again. Sometimes it works the second time; sometimes it will never work no matter how often you try. - Close the target app and retry. This usually works - Close all 3 apps. This always works. ENVIRONMENT - Two unconnected machines 1. New AMD PC with latest public Win10 2. HP Elitebook 840 G5 Laptop with older Win10 1709 - The error happens on both machines. - All apps bought and installed in the last 10 days, latest v1.8.3.641. Designer was reinstalled on the PC with new license key (I messed up the purchase) - No third party virus scanner or similar on the PC. I'm willing and able to provide more crash info if you tell me how.