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I have two .tif files that do not Open properly in Photo Beta or retail. I can Open them correctly in the Windows Photos application, in IrfanView, in DXO OpticsPro, and in several other programs. But when I try Photo I just get a solid green rectangle. (A colleague on Mac said that she tried several programs on MacOS and was unable to open them.) Unfortunately, due to the nature of their content, I cannot share them, even privately. And I am unwilling to ask the person who provided them to create any additional, non-sensitive, files. Here's the data reported by exiftool, in case it helps. The only thing that I noticed as possibly suspicious is the compression method, JPEG (old-style), but perhaps it's a problem Serif already knows about, or perhaps there will be something here that helps Serif to figure it out. They are scanned images (scanner type is listed in the exiftool output, which I suppose might also help). If there's any other info I can provide I'll try to do so. =====File #1: ExifTool Version Number : 10.63 File Name : <omitted for security reasons> Directory : <omitted for security reasons> File Size : 155 kB File Modification Date/Time : 2019:04:09 19:22:19-04:00 File Access Date/Time : 2019:04:10 09:18:03-04:00 File Creation Date/Time : 2019:04:09 19:22:19-04:00 File Permissions : rw-rw-rw- File Type : TIFF File Type Extension : tif MIME Type : image/tiff Exif Byte Order : Little-endian (Intel, II) Subfile Type : Full-resolution Image Image Width : 1275 Image Height : 1650 Bits Per Sample : 8 8 8 Compression : JPEG (old-style) Photometric Interpretation : YCbCr Fill Order : Normal Strip Offsets : 952 Orientation : Horizontal (normal) Samples Per Pixel : 3 Rows Per Strip : 1650 Strip Byte Counts : 157787 X Resolution : 150 Y Resolution : 150 Resolution Unit : inches Page Number : 0 0 Software : Phaser 6180MFP-D JPEG Proc : Baseline Other Image Start : 329 Other Image Length : 158410 JPEG Restart Interval : 0 Y Cb Cr Sub Sampling : YCbCr4:2:2 (2 1) Y Cb Cr Positioning : Co-sited Image Size : 1275x1650 Megapixels : 2.1 Other Image : (Binary data 158410 bytes, use -b option to extract) ======== File #2 ExifTool Version Number : 10.63 File Name : <omitted for security reasons> Directory : <omitted for security reasons> File Size : 142 kB File Modification Date/Time : 2019:04:09 19:22:06-04:00 File Access Date/Time : 2019:04:11 13:00:20-04:00 File Creation Date/Time : 2019:04:09 19:22:06-04:00 File Permissions : rw-rw-rw- File Type : TIFF File Type Extension : tif MIME Type : image/tiff Exif Byte Order : Little-endian (Intel, II) Subfile Type : Full-resolution Image Image Width : 1275 Image Height : 1650 Bits Per Sample : 8 8 8 Compression : JPEG (old-style) Photometric Interpretation : YCbCr Fill Order : Normal Strip Offsets : 952 Orientation : Horizontal (normal) Samples Per Pixel : 3 Rows Per Strip : 1650 Strip Byte Counts : 144424 X Resolution : 150 Y Resolution : 150 Resolution Unit : inches Page Number : 0 0 Software : Phaser 6180MFP-D JPEG Proc : Baseline Other Image Start : 329 Other Image Length : 145047 JPEG Restart Interval : 0 Y Cb Cr Sub Sampling : YCbCr4:2:2 (2 1) Y Cb Cr Positioning : Co-sited Image Size : 1275x1650 Megapixels : 2.1 Other Image : (Binary data 145047 bytes, use -b option to extract)