Search the Community

If you purchased your Affinity app from the Affinity Store, your licence details will be stored in an .xml file which can be found in the below locations, depending on the operating system you're using. Deleting the Licence.xml file will remove the licence details used by the app prompting you to re-enter your licence details when you next launch the app. Windows: C:\ProgramData\Affinity\{APPNAME}\1.0\licence.xml or C:\Program Files\Affinity\{APPNAME}\licence.xml macOS: /Users/{USERNAME}/Library/Group Containers/6LVTQB9699.com.seriflabs/{APPNAME}/licence.xml If you're having problems navigating to one of the the above folders, try the following: On Windows: Open the Run window ( Win + R ) and enter the above path or use the address bar in File Explorer enter the above path and press Enter. On macOS: Open Finder and press SHIFT + CMD + G and enter the above path.

I ordered and paid for a hard copy of the Workbook on 1st April. I was told you were waiting for a reprint and that the order would be fulfilled by "early May". I still have not received my copy. When can I expect it? Thanks Gillfranco

Hello! I have a similar problem! Yesterday I bought Affinity Designer in the Appstore for my Macbook Pro. But it does not work correctly. After I deleted and tried to install the trial version that I downloaded from the site. And it works great. How can I get a stable version from the site?

Hi, when I click on Place order with paypal it says : We’re sorry but something went wrong while placing your order. If you continue to see this message, please contact our customer support operatives who will be able to assist you further. EDIT: What a great community, such a fast response from no one, cant even buy products and also I need one account for affinity and one for forum.............

I wanted to purchase Affinity Photo and waited for the Black Friday sale. Recently Microsoft Store had this on sale and I purchased it as soon as I can. Only after that I found out that purchasing on the Microsoft store has some differences than purchasing from Affinity Store although this was not stated anywhere except the forums. Now Affinity Store also has a sale and I've already purchased from Microsoft store. Although I have read the forums on this issue, I request that Serif can take this up this matter for people who genuinely purchased this from app stores and did not know it's limitations. Truly appreciate if Serif can look into this model and provide an option for users options to hop into affinity store. My situation is, I am a single user who has multiple PC's with different Microsoft accounts/without Microsoft accounts. Since my purchase is tied to my Microsoft account, I cannot use them on my laptop/other PC's. Honestly, at this point I don't even mind paying a fee to move to affinity store to obtain a product key instead of having to purchase a complete new product.