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If I create an artboard with a slash in its name (“8 1/2 x 11 Artboard” for example), then when I export that slice in the Export persona, anything before the slash becomes a new folder (“8 1”) and anything after becomes part of the file name (“2 x 11 Artboard.pdf” for example). It seems like your developers are not ‘escaping’ the slash when submitting the file name to the file system. For now, I’ve resorted to going decimal (“8.5 x 11 Artboard”) and that works fine.