Jump to content

Search the Community

Showing results for tags 'Crash'.

More search options

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Affinity Support
    • News and Information
    • Affinity Support & Questions
    • Feature Requests & Suggestions
  • Learn and Share
    • Tutorials (Serif and Customer Created Tutorials)
    • Share your work
    • Resources
  • Bug Reporting
    • Report a Bug in Affinity Designer
    • Report a Bug in Affinity Photo
    • Report a Bug in Affinity Publisher
    • (Pre 1.7) Affinity Range Bugs Forums
  • Beta Software Forums
    • Affinity Designer Beta Forums
    • Affinity Photo Beta Forums
    • Affinity Publisher Beta Forums

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start





Website URL







Found 813 results

  1. Video: https://giphy.com/gifs/bsAW6gYkFJgMNfhEvu Whenever I try to save a new document custom preset the app immediately crashes when I click the "+ Custom" button. I'm not sure this was ever working for me. I can say this has been happening for a few months. I am able to create custom presets for Photo, though I need to close the New Document dialogue after creating one in order to rename it without crashing the app. MacOS 11.1 Affinity Designer 1.8.6 No unusual hardware attached. Let me know if there is any other information I can provide to help. Thanks!
  2. I've been working on a document with around 60 pages for a few weeks now. Everything worked fine until I noticed a few days ago that the background image at the right bleed is no longer displayed for some pages. So I wanted to apply the master page again, but Publisher crashed. I tried to isolate the error a bit. The error occurs with the file attached if I drag the master page "Text right" towards the right side of the master page "Text". The app crashes the moment the mouse cursor reaches the right side of the master page "Text". Interestingly, when I delete pages 4 and 5 or 6 and 7, the app does not crash anymore (but the right bleed is still wrong). Publisher used: 1.8.6 (MacOS 10.15.7 and 16 GB RAM) Kind Regards, Martin Test.afpub
  3. The program closes without warning when, in layers panel: I try to nest one layer into another and/or I click to expand the layer to show its contents.
  4. I open a 50 side catalog that is finished, and as soon as I open the "resource manager", the Affinity Publisher crashes and the application is closed. There is no error message.
  5. Hello, I am having repeat difficulty rendering panorama's since latest update to Continual repeat crash when rendering panorama's (regardless 50-350photos each) PC Specs: i5, 4670k, 4.1ghz (water cooled, temps under 75 Celcius when 100% cpu) 32gb DDR3 / 1600 (XMP 2400) Raid 0 2x1tb Windows/Program Raid 10 4x4tb (Source folder's) 4tb Spare drive (stand alone) RX590 8gb "fatboy series" AMD Video Card. 3x Benq 24" Displays (1920x1080). Windows 10 Latest updates. All drivers thoroughly up to date. Page file not on Raids, just the spare 4tb. Affinity Photo, i've set for 8, 16, or 24gb's (it uses upwards to 28gb's if I max it of the original ram, before page). Still same issue. Right now I have 4x "pano" source folders, (1,2,3, & 4). All Source files are JPG/ Taken by Samsung S8+ 13mp each I believe. Folder 1: 355 Jpegs, Total 2.19gb Folder 2: 310 Jpegs, Total 1.98gb Folder 3: 276 Jpegs, Total 1.53gb Folder 4: 116 Jpegs, Total 723mb (0.72gb ish) I've tried a catch all at once, toss them all in and see. What is found, then render. I've tried separately to just do folder 4, or 3, etc, smallest first I figured... It can get to the preview part, but when rendering... after a few hours the app fully exits/crashes. I've monitored on Task manager. The drive/memory/cpu and some GPU is used. I'm grasping at straws here. I have done the intel raid check. 0 errors entirely. I've defragged thoroughly. I've trimmed startup apps, scheduled tasks, etc. Literally minimized to maximized performance. I've even set priority of affinity photo to "above normal" I'll happily adjust or customize settings further if any theories help. I recognize panorama's take TIME. I know this thoroughly. I check back every few hours to see progress pro/con. If anyone has suggestions/idea's, hugely appreciated. What else is needed here to proceed/gain support, but proactively in the right direction? - RMLeLoup P.S. Thanks in advance for the thorough read. Edit: Updated version #, Edit 2: How do I get a "crash report" ? If needed, i'll attach, and upload samples if required also. (Have 185/185 fiber/unlim, happy to ts, don't mind)
  6. Hi all, Publisher crashed during an export to PDF. I get to the export screen, but while exporting it crashes. Exporting to JPG works fine. Attached is the report from the Apple System. I have a: MacBookAir10,1, BootROM 6723.61.3, proc 8:4:4 processors, 16 GB, SMC. Any suggestions? Thank you and all the best! Crash report.rtf
  7. Whenever I open this particular file that I've made 2 days ago on this same program, it keeps crashing. There are 300 pages in the file, not sure if it's too many to handle for the program ? Once I open the file, the app crashes - every single time. At first, I worked on the Beta version but the beta version crashed, so I thought it was because of the bug on beta Therefore, I transfer the pages one by one to the newly created file on the full version instead. I managed to export the pdf from it - but after that - I can no longer open the file. It seems to crash the same way as the beta did. I'm using iMac Pro 2017 and just updated the OS this morning. so the file was made prior to this OS version.
  8. Hi, just want to preface this by saying I love your software, I have a crash when copying a group in this affinity designer project file: Affinity Designer Version: Operating System: Windows 10 Build 20H2 Reproduce: Copy Group labeled "Structures" in attached Affinity Designer Project file. I've also attached a video showcasing the crash. affinity-crash.avi openstreetmap-crash.afdesign
  9. I've been working all day on a project when I opened another eps file. I wanted to see if I could grab a part of that design to add to mine in progress. Before I started to alter it, I hit save. For some reason, it did not save but instead crashed and shut down the whole program. I figured I wouldn't lose much and it would recover when it reopened. That is the way almost all of my other graphics programs work. But it didn't offer a recover option. In fact, after it didn't I looked around to see what the save interval was set to. It looks like there is a save set to 300 seconds. So if it is auto saving. Where is my file? Why didn't the program offer to recover it? I got a white text box just before the program shut itself down that said it got an exception error and it would give me something - details? But it didn't do that either. So I don't know what made it crash or if I am going to have to give up on the project I was doing since it would take me too long to recreate it all. Yes, I did save a part way done version but the last bit I did was really fiddly and not sure it is worth my time to redo at this point.
  10. I am using the latest version ( on Windows 10. I can reproduce the problem by trying to open the files in question again. Affinity Photo crashes/closes right after loading. I can provide the files. They're located inside the folder TGA Textures/Head/TGA/ after unzipping TGA+Textures.zip. The files in question are Colour_16k.tga and Spec_16k.tga. The other files open just fine. Common characteristics between the files non of the other files have: both are 16k and are 700+MB in size. The ZIP file can be downloaded from here (blog post): https://www.3dscanstore.com/blog/Free-3D-Head-Model Alternatively, here are direct links - if you don't want to register. After registering it'll lead you to this page eventually which has the direct links: https://www.3dscanstore.com/blog/Download-Model Thank you
  11. No matter what image file I open, when I attempt to export, I see the export dialog very briefly and then it crashes the application. I just bought this to get off of Photoshop. Hopefully there is a solution here. I'd consider this pretty severe. Any idea of what I can do to get around this? Exporting is sort of... important. I'm on the base Macbook Air M1 (8core/7core GPU).
  12. Hi, I am having heavy problems with crashes using this app ( on my iPad Pro (12,9 Zoll, 3. Generation) 256GB. When I edit portraits, I have constantly crashes at least 5-10 crashes per photo edit. I open the raw file the first 10 minutes or so run prematurely good but then it starts to crash almost every 1 to 3 minutes. I even started to flatten the image almost after every step of my edit when using layers but it mostly does not hinder the app from crashing. The heaviest amount of crashes I had was 3 days ago where I had at least 20 crashes until the photo was finished! This is very, very annoying and in my opinion not acceptable. There is also a bug with the frequency separation function. After selecting it, it does not show the value selection screen, only after clicking FS the second time from the menu the value screen is shown! I hope you can provide help with this! thanks1
  13. Prior to exporting my document to PDF, preflight said TOC needed updating. I hit the FIX option and Publisher crashed. I have version on Windows 10.
  14. Hi, when i try to move the mask from the red rectangle to the group, the AP beta crashes immediately. live_stack_and_mask.afphoto
  15. Hi, Just wanted to list this bug that I've been getting. I used to get it way less frequently, but with the latest update it happens very frequently (sometimes on the 2nd export and definitely by the 5th export). More specifically, I have a file with multiple artboards in it. I export elements out of one of the active artboard, in PNG format (I select 'export only selected without background' in the Area tab). The window then disappears, nothing is exported (because the save dialog window does not appear) and nothing works afterwards. This error is more likely to happen when I drag and drop a previously exported PNG file into the file (to test that it is okay) and nothing happens! The file does not appear. Same if I try to drag and drop it in Photo. Might be because it got corrupted during the export? The only fix for me at the moment is to close the software through task manager and start again, until the same crash occurs. I have created clean files, only one artboard at a time etc, I reset the settings by having the CTRL button pressed on launch, the error will keep happening. It is a Windows 10, tower PC with 32gb of RAM, Nvidia 2070RTX, AMD Ryzen 7 2700X, so I don't think it is my specs. I even lowered the max ram to be used in the performance tab and that seemed to make it work better for a couple more exports than usual, and then the same crash happened. Thanks for your time! Edit: Additional info: So I have been looking at the exported files that seem to cause a crash and cannot be drag and dropped, when I open them by right-clicking and select 'Open With', Designer will open them, but the file will have a shortened name and appears in all caps - vs other exports that can be dragged and dropped, whose naming appears correctly. Some elements that could not be dragged and dropped eventually fixed when I re-exported them, but some are always problematic and I have done nothing different to their exporting process. -- Manually renaming the files, allows them to be opened & dragged and dropped normally. But the naming is exactly the same as before (!?). Final Edit - I have narrowed it down to something within that specific file I was trying to export from, other files (exact same multiple artboard style, same exporting process and naming), have been exporting just fine. There is obviously a bug there, but I cannot share the file in question as it is work related.. As this is something that has happened before though it might be worth looking into ( consecutive exporting from multiple artboards from within the same file, has caused my Designer to crash on numerous occasions).
  16. Hello, I am using Affinty to replace PS for about one mounth. It works mostly, but there are many glitch which feel weird. I will list a few: - Select (lasso) is extremely slow. The lasso is late compare to the mouse pointer. Sometimes is also does not work: You draw your selection, but nothing is selected, you redraw it, it works.. This kind of function was already instant on an Amiga 500.. how can it be slow on a modern PC ? - Change the brush size using the mouse (using Ctrl-Alt) is totally weird. Sometime the position on the pointer jumps to somewhere else. And even it it does not change, its a total painful experience. One ends up using the brush properties in the tool bar on the top - Exporting to Tiff (16bit with layers) usually produce a corrupted tiff and the picture is lost - Performance is sub optimal. PS CS6 on a MBP 2012 feels way faster than Affinity on a PC i7 8 cores/64Gb/RTX 2080 - I deeply dived in mask.. still could not figure out how the works. I could not thing about any logical function.. Sometime it works, sometimes it does, sometimes, it remove parts of the pictures.. -> Is it possible using one mask, to mask the content of a group ? If yes, how -> Would it be possible to add the option: "Mask behaviour like in PS" `? - Open a big tiff, resize, correct prespective and then flatten -> Affinity can not save this picture anymore. -> Work lost. -> the same without flatten -> it works - The Level tools only show the per channel clipping, if the master level is >0. - Afffinty crahes a lot. mainly while loading big file, Inpainting or just like this. Questions: Are others experiencing such issue ? Will the usability of the software be improved anytime soon ? Regards
  17. After opening Designer and using it for like 10 seconds or so, it simply closes. No error, nothing. This happens not every time but most of the time. I can't seem to find a solution or what is causing the issue. But this issue started appearing after the latest update. What would you need to investigate this issue? 87501147-3050-48c6-b07f-b9bf8746aa70.dmp
  18. Hey there, I've just downloaded the new version of Affinity Publisher. So it would be version 1.7.1. I did not have access to beta prior. This is my first experience with the software. Since I opened it up, I've been having crash issues. Can barely get through adding images to one page and the spinning/not responding starts. Sometimes if I wait a while it works it's way out of it and sometimes not. I've been working for over an hour and have only gotten through page 3 of my document. I've been searching for solutions. Here's what I've tried so far. 1. Downloaded High-Logic and uninstalled a few hundred fonts that I wasn't using. 2. Checked the appdata folder for crash reports. Those folders are all empty 3. Held down the CTRL key when I started up Publisher and checked all boxes/ set it all back to defaults. The issue persists. As I've been typing this message, Publisher finally came out of it's spin, but I'm not going to get very far at this pace. Also, for some possibly further useful information, I had this problem sporadically with Designer and since that latest update, all those issues seem to have disappeared. I'm not sure if this is something going on with my PC or ? But I did see a forum thread somewhere that suggested this is not normal for Publisher and it should not be running this way. Any ideas or treasure trails you all can send me down to try and get this handled would be most appreciated. I was so excited to use this program and cut my time in half or more, but so far it's taking me more than twice as long to get anything done. Help?
  19. Note: Font used in the document is Coval and can be downloaded here, it is open source: https://localfonts.eu/freefonts/bulgarian-cyrillic/coval/ OS: Windows 10 v. 1909 Processor AMD Ryzen 7 4800H with Radeon Graphics, 2900 Mhz, 8 Core(s), 16 Logical Processor(s) RAM: 32 GB (I also attached a copy of the System Information file) Attached are 3 crash dumps from Affinity Publisher and all produced doing the same operation. Issue: 1. Open the attached document. 2. Attempt to add a new single page to the document. Add the page before page 1 and use Master B as the Master. 3. Affinity Publisher will crash immediately. I was not LRB_single_page_layout_A6_.bg.afpub JeffShergalis_SystemInfo.nfo 70575138-a163-4217-930e-feccfdddde5f.dmp 2a7c5215-17bb-49a6-ba83-fab4681bdf75.dmp 324eb7b3-14f7-4f7b-9847-3acc7a2df453.dmp
  20. Hello! I had this problem at least twice now, and want to report it. When using the brush repeatedly, while having pen pressure on, affinity designer freezes and crashes, after a few quick brush strokes. I tried it without the pen pressure and it works fine without it, i think. Only setting I have changes i that I disabled Windows Ink inside of Affinity Designer and on my tablet. I don't have any issues with pen pressure on Affinity Photo, so I personally think the vector brush tool in Affinity Designer with pressure sensitivity ON is just bugged. Hope you can reproduce this problem and fix it. Thanks for your time and patience! Extra Specs, just for good measure: GPU: RX Vega 56 CPU: Ryzen 5 3600 CPU Graphics Tablet: Huion Inspiroy 950P. RAM: 16 GB of something. affinitybrushbug.mp4
  21. Affinity Photo won't launch (launches, briefly shows in Task Manager. then quietly dies). I figured I'd try to update and see if the latest version works, but the installer does the same thing. Briefly launches, then dies without any error messages. I do not have any of the listed conflicting software installed, I disabled my antivirus. That didn't work. The Uninstaller does work fine (meaning I uninstalled and can't check which version I had installed. New installer won't run after uninstall either). Affinity Designer has the same issue and won't launch either. Installed version for that is on Windows 10 x64 All other software on my PC (that I've tried so far) opens perfectly fine. 6c225bb1-655f-4d28-a8bb-dff32b7f52c9.dmp
  22. I have a MacBook Pro late 2011 edition running Mac OS high Sierra . I recently purchased affinity designer after owning the iPad version for years . Right from the first time the app crashes and won’t open !!! I have attached the crash report . Please help ! text.txt
  23. After Photo and Designer I also use Publisher. After the installation I tried to create a first new document and every time Publisher crashes. It does not matter what I do, Publisher crashes when I try to create a new document. After that I tried to open an already existing PDF document. The same problem, Publisher crashes immediately. Photo and Designer on the other hand work perfectly! Any idea? Thanks a lot! Malcolm
  24. I have installed the latest version of affinity Publisher today and started working on it. When I am typing space through spacebar the software crashes and closes down without any warning. It happens with older files and new files both. It is a very serious problem, as typing space is very natural and I press spacebar without even knowing.
  25. I have a problem opening RAW files direct, I've tried Sony ARW raw files from my A7iii and Canon CR2 files from my 6D. Affinity Photo crashes immediately after displaying the embedded jpg preview file. I'm running version on Windows 10 v1909. I don't usually open raw files direct as I usually round trip TIFFs from Capture One. If I open the same RAW files using the "Open in Affinity Photo" option in Capture One the RAW opens correctly without crashing. Similarly using the right click "Open with" menu in Explorer opens the RAW without crash. The problem seems to only happen if the file is opened directly from the File - Open menu in AP. Is this a know problem and is there a fix or work around for it?
  • Create New...

Important Information

Please note the Annual Company Closure section in the Terms of Use. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.