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Found 797 results

  1. Hi all, if I tried to open an idml-file, publisher disappears from the screen without any info about the issue. The same happend, if I tried to place an idml into a document. In this case Publisher still on the screen but froze.
  2. After upgrading to Publisher 1.8.4, every time I try to open an .idml flie for the first time, the program just disappears. It seems to be working on idml files that I have opened previously in version 1.8.3. I am using system 10.13.6 and have sent several versions of the same crash report to Apple. I have also put this topic on the Windows forum as it seems to be a recurring issue on that platform.
  3. I have now by using 1.8.2 several programm crashes by most simple things. No reports are made, I have to close AP with ctrl+alt+del other way not possible. mouse or pen are active but no tool or other button is responding.
  4. This morning I downloaded the latest version of Affinity Publisher for the Mac. It was an upgrade to the version already installed which was very stable. Now I am experiencing crashes every time I try to apply master pages or make adjustments to document setup. The software just crashes without warning. Mac OS Catalina 10.15.5 Apple Mac Mini Early 2012 16 GB of RAM
  5. After doing the new update, I can't seem to open a new document with out the program freezing and crashing. Whether hitting 'new doc' on the opening screen or through File/New Doc it just stops working and I can't click on anything else. No error code or anything either. I have to force it to close. Anyone else have this problem or know how to fix it? Thanks
  6. Upgraded to Publisher 1.8.4 via US Apple App Store on Aug 3. Running MacOS 10.15.6 on 2018 iMac with 32 GB RAM. Open 2 page document and move page 2 to before page 1 causes crash. Mac crash report attached. I have uninstalled the app and reinstalled on Aug 4 with no change. I have turned off all graphics accelerators, no change. I have disconnected Wacom tablet and used Apple Trackpad, no change. Open 110 page, 195 MB document created with v 1.8.3 over the past 3 or 4 weeks. I can scroll thru the pages but I cannot edit or even select text. Many styles are missing and I cannot select or edit styles. I can click on the arrow to expand hierarchical styles and the arrow changes from right pointing to down pointing or vice-versa but no sub-styles list does not change. The pages studio panel shows all blank pages. File close causes the app to hang forever with spinning rainbow wheel. Because I bought the app via the Apple app store I cannot go back to 1.8.3. Can I download the older version from the Serif site and install it without paying for it again? AP 2-pg doc crash.txt
  7. When I copy (Ctrl+C) some objects Affinity Designer are closed (without error message). I did some tests and it seems that the issue is when I work with large resolution files (300 DPI for example). The strange thing is that Designer doesn't crash when copying huge images to the buffer, but it crash when copying large VECTOR objects. Windows 10, Affinity Designer 1.8.620, 24 Gb RAM. (i can't attach file, «error 200») https://yadi.sk/d/1HvUIeuhAiwd4w — my test file.
  8. Greetings, I'm a user of the whole affinity suite and I haven't come across any bug until now. I'm trying to open a TGA file that has a resolution of 9600 x 11035 px (72 DPI, 11 MB), but no matter which method I use to open it, A. Photo closes immediately. It seems to be related to the format, as in PNG it opens fine without any issues. But I really need to have them in TGA as that is the format I use to save my renders from Blender, to avoid gradient banding issues. Any assistance would be really appreciated. Thank you
  9. Affinity Photo 1.8.3 crashed twice while saving a quite big photo (1.6GB) on Windows 10 (Version 10.0.17134 Build 17134). This was very disconcerting in an otherwise quite positive experience. These are Windows event viewer logs for the occurrences: Log Name: Application Source: Application Error Date: 2020-07-04 13:54:59 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: redacted Description: Faulting application name: Photo.exe, version: 1.8.3.641, time stamp: 0x5e833198 Faulting module name: ucrtbase.dll, version: 10.0.17134.677, time stamp: 0x9f346d3f Exception code: 0xc0000409 Fault offset: 0x000000000006ca78 Faulting process id: 0x3948 Faulting application start time: 0x01d651e4291e6cd4 Faulting application path: C:\Program Files\Affinity\Photo\Photo.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: c68a352f-15c4-47d1-9f7b-afe45b5c8311 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-07-04T11:54:59.599830800Z" /> <EventRecordID>163745</EventRecordID> <Channel>Application</Channel> <Computer>redacted</Computer> <Security /> </System> <EventData> <Data>Photo.exe</Data> <Data>1.8.3.641</Data> <Data>5e833198</Data> <Data>ucrtbase.dll</Data> <Data>10.0.17134.677</Data> <Data>9f346d3f</Data> <Data>c0000409</Data> <Data>000000000006ca78</Data> <Data>3948</Data> <Data>01d651e4291e6cd4</Data> <Data>C:\Program Files\Affinity\Photo\Photo.exe</Data> <Data>C:\WINDOWS\System32\ucrtbase.dll</Data> <Data>c68a352f-15c4-47d1-9f7b-afe45b5c8311</Data> <Data> </Data> <Data> </Data> </EventData> </Event> Log Name: Application Source: Application Error Date: 2020-07-04 21:35:55 Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: <redacted> Description: Faulting application name: Photo.exe, version: 1.8.3.641, time stamp: 0x5e833198 Faulting module name: ucrtbase.dll, version: 10.0.17134.677, time stamp: 0x9f346d3f Exception code: 0xc0000409 Fault offset: 0x000000000006ca78 Faulting process id: 0xee4 Faulting application start time: 0x01d651f9fdaf2343 Faulting application path: C:\Program Files\Affinity\Photo\Photo.exe Faulting module path: C:\WINDOWS\System32\ucrtbase.dll Report Id: a0f7dec5-9ce5-4989-9676-2d2d9bbb5da4 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2020-07-04T19:35:55.822077500Z" /> <EventRecordID>163852</EventRecordID> <Channel>Application</Channel> <Computer>redacted</Computer> <Security /> </System> <EventData> <Data>Photo.exe</Data> <Data>1.8.3.641</Data> <Data>5e833198</Data> <Data>ucrtbase.dll</Data> <Data>10.0.17134.677</Data> <Data>9f346d3f</Data> <Data>c0000409</Data> <Data>000000000006ca78</Data> <Data>ee4</Data> <Data>01d651f9fdaf2343</Data> <Data>C:\Program Files\Affinity\Photo\Photo.exe</Data> <Data>C:\WINDOWS\System32\ucrtbase.dll</Data> <Data>a0f7dec5-9ce5-4989-9676-2d2d9bbb5da4</Data> <Data> </Data> <Data> </Data> </EventData> </Event>
  10. when using the perspective tool to transform a pixel art, it crashes. I am in the latest version. 2020-02-01 09-01-01.mov
  11. Just want to add myself to the list of recent crashes. Using Affinity Photo 1.8.3.641, and reloading an image to continue working, as I go back through the history slider, the whole app crashes, no matter how many times I reload that same file I get the same problem. If I start from scratch and repeat the same actions I don't have a problem. Somewhere along the work process of the problem file I seem to have introduced a bug? I don't know not the expert here. I have the same issue when I start to load a new file, a few times the app will totally crash, no warning so no crash report. I'm not saying that this a problem with affinity's software, but it only seems to occur with this app. Personally I think it could just be a microsoft glitch which shuts but as I said I'm no expert. As there are so many user of Microsoft it could be a common denominator...all guesswork. So hoping you can help please? Thanks
  12. Publisher 1.8.3.641 crashes multiple times (5-8) before it will stay open. Win10 on desktop. Then almost always crashes or freezes when opening files. "Open recent files" rarely opens anything and when I click on that I am virtually guaranteed I will have to kill the program in task manager. Eventually it settles down and I can work, but this is unacceptable. Is there an update?
  13. Affinity Photo crashes as soon as i try to load a photo. I need some help sorting out why. I am running on latest release of Win10 Pro with 32GB memory on an i7 SSD program drive with 325GB free and Data drive with 1.13TB free. I run Lightroom, Photoshop, and Blackmagic Resolve with NO issues. So cant see why Affinity Photo should be having an issue. Hope someone helps...if im posting in wrong area please let me know...new to Affinity Software. I had high hopes for Affinity Photo
  14. I create a new file, create an empty white layer, attach a live filter to it (Simple Perlin Noise), duplicate this layer, and it crashes Affinity Photo. Crash dump is attached. a34081f7-5dd7-4869-93de-a6c05c8f0127.dmp
  15. Hi Chris, The app is crashing when importing files over the network, please see the video attached. I guess it would help to to use smaller buffer chunks and have better error control when copying the file over. Cheers! Videoleap-F9F0F6FD-218C-44A3-87D2-2F95DBDAF21C.MOV
  16. Hi Forum, I'm quite desperate. Thursday I contacted affinity@serif.com and have not received any feedback yet. Maybe I have to "apply" for support via this forum. Unfortunately I can't find out on the website of Affinity how to behave if publisher obviously has a problem or maybe a bug. With both Files, short time before there was no problem with working on it in Publisher. Than in the first File, Affinity Publisher has crahed immediatelly. Then no way to reopen the file without crash the Publisher again and again. I restart the MacBook many times since the problem. No change. In the second file, while working Affinity Publisher has freezed by changing some Link-Stuff. I had to close the application with TaskManager... Than no chance to reopen the File with Publisher without a crash, again and again.. So here my Bug-Report: Are you using the latest release version? YES => Affinity Publisher 1.8.3 Can you reproduce it? YES => Everytime I open the file, Affinity Publisher will crash! Does it happen for a new document? If not do you have a document you can share that shows the problem? With new document => no problem | With 2 documents I can share there are this problems. No chance to reopen the files. Also when I use Time-Machine Backups, the same problem APulisher is crashing imediately... If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, etc)? Mac OSX Mojave 10.14.6 (18G5033) What happened for you (and what you expected to happen) APublisher is crashing every time when I like to open one of the 2 files. > Should open the File and I can work on the documents, like before. Provide a recipe for creating the problem (step-by-step what you did). Double-Click on the File => crash! Or: Open APublisher and click on «File» there «open...» select one of the 2 files, click «open» => crash! Screenshots (very handy) or a screen capture/video. have Bug-Reports (from popup window after Affinity Publisher is crasched). Can also send you the 2 original Files (have done with one Thursda<, 4. June 2020 18:33, no answer still now) Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. (No new or updateded in Hardware) Did this same thing used to work and if so have you changed anything recently? (software or hardware) (No changed stuff, only change some document-settings in Affinity Publisher => in first file | and did some Link-Text change in the second File) Should I post the text files with the debug contents here? Or do I have to ask for a Drop-Box link? (found some entries for other bugs with this approach) I can also share the two files. But because they are customer projects I don't want to post them directly in the forum. Does anyone have an idea if I "have to" report such problems here in the forum? Is my way the right one? Or is there a better approach to get help as fast as possible and to continue working? I already had a similar problem in February this year. At that time, I got help via the support email (see above). Probably the procedure has changed a bit, because of the ammount of customers... Thank you very much for your feedback. Martin
  17. Meu problema está descrito logo no vídeo. Por diversas vezes o affinity publish e photo abre, mas logo em seguida fecha! Já reparei, volta a funcionar. Mas, logo em seguida retorna este problema. Isto começou a ocorrer quando fiz a atualização! Video_1567438540.wmv
  18. I'm experiencing persistent crashes while attempting to clone part of one image to another. I'm running Affinity Photo 1.7.1 on a 2018 MacBook Pro 15" with macOS 10.13.6. Here is one of the crash logs: Affinity Photo_2019-08-06-172523_RRL-MacBookPro15.crash. I'm trying to clone Ina, a colleague, out of Ina.tiff and replace her by the bench in No_Ina.tiff. So, following @James Ritson's tutorial (for 1.6, https://player.vimeo.com/video/192599318/), I enter the latter as a new source in the Sources panel, double click it there, choose the cloning tool and option-click on a common point in the two files. Then I go to Ina.tiff, activate the cloning tool, and click No_Ina.tiff in Sources. Now I run into a first problem: the preview of the cloning brush is practically useless, as only bright spots of light appear when I hover over some part of Ina.tiff. Taking a chance on where to place the cloning brush, I click-drag. Soon after I finish, Affinity Photo crashes. The other problem I have with cloning in this way is, I don't seem able to clone from one pixel layer to another in the same document, let alone between documents. Why not? The history for this is, I first developed the a RAW file to produce the Background layer of the document with Ina, then found I had another RAW file that I hadn't intended to develop with just the bench. So I developed it, then copy-pasted it into the document that I was working on in hopes of being able to just clone between the two Background pixel layers instead of having to export both and, I assume, lose the advantage of developing and working in 32-bits. Affinity Photo_2019-08-06-172523_RRL-MacBookPro15.crash No_Ina.tiff
  19. Hey. I am having a similar issue. I am just trying to add pages to a document, but every time I do Publisher crashes with no recourse or explanation. The files are simple and were made with Affinity Design before I bought Publisher. I managed to add the 1st 16 pages, but the 17th crashes it every time. Thoughts?
  20. Start photo, load an image, make a marquee selection, hit Q to enter quick mask mode now hit V to switch to move tool to modify said mask, now click CRASH!!! it happens regardless if you load any kind of image or even if you create a new blank document & it only crashes if you click inside the selection, if you click anywhere else it doesn't crash. same things happens inside photo persona of publisher. NOTE: I'm not attaching any pics or videos as I already confirmed this with a few users & they all reported the crash in exactly the same manner
  21. 1.8.3.641 - WIN 10 latested updates - clean new reset of PC and therefore new installation of Affinity Photo. NVIDIA GTX 650 - newest driver 446.14 EIZO CS 2730 Also installed: Affinity Designer 1.83.641 + Affitity Publisher 1.83.641 and Capture One 13.1.0.162 (all downloaded today). --------- Hello, I'm new to the forum and didn't really find a similar problem description on Google. Therefore I'll ask here: When I open an image in Affinity Photo for the very first time via "File -> Open..." it often instantly crashes. When I retry with the same file at the same source there is no problem anymore. I first thought it had something to do with the fact, that the images are on a OneDrive directory (already downloaded before), but now, on my new clean system, it also crashed 2 times with local only images. Now, after approx. 10-15 tries with other files and sources, it works well. But I am afraid it will happen again when I do not expect it. I use DNG from Ricoh GR 3 and CR2 from Canon EOS 6. Strangley enough a have the same behaviour on my iPad Air 3 with the latest Affinity Photo App when I use "Import from cloud" and open files from OneDrive. Does anyone have an idea what can be the reason? I have not experienced such a behaviour in version under 1.83. Thank you very much in advanced. Best regards.
  22. 90 day trials of Photo and Designer won't launch on my Windows 10 desktop. I've tried re-installing and restarting. I've reviewed the threads regarding 3rd party software issues, I don't have any of these on my system. I updated my NVIDIA graphic card driver and took the steps to force start for a dedicated GPU. None of these steps have worked, apps freeze on splash page and don't launch. Crash report is attached, any suggestions appreciated. I was really looking forward to trying these. Thx. 751ccbad-e343-4a28-89fd-4bacadd3f127.dmp
  23. My publisher crashes when I try to move a page. It is a 4-paged flyer (to which I added a 5th page as a workaround for the crash, which I cut again on export to pdf). When I grab and move a page up, Publisher crashes without a notice, just closing hard. This can be reproduced. A crash report to Apple is created, I have a copy. Plus I have a screen recording on video, if this helps. The project file can be uploaded. MacOS and Serif Suite are up to date (Catalina 10.15.5, Publisher/Designer/Photo 1.8.3), MacBook Pro 15", 2019, CPU i7, GPU Vega 20, 32GB. I have read this thread ( https://forum.affinity.serif.com/index.php?/topic/116386-publisher-repeatedly-crashes-when-i-try-to-move-a-page/ ) but can't apply a solution to my project, since I do not know how to isolate the problem.
  24. After opening my Publisher program and my file (with a lot a linked pictures) I try to open the Resource Manager. But my program crashes all the time without any warning. If I open the Resource Manager in another file and after this leave it open, close this file and open my file with the pictures it takes a while, but it works and does not crash. If i put a new picture in my "Picture file" and after it open the Resource Manager, it also works. I think it a great idea to have the Resource Manager docked, so I can leave it on the screen. If it is already there, I have no problems! Thank you!
  25. I’m having a hell of a time with Affinity Designer crashing on my iPad. It was fine to start, but now a month later, it crashes multiples times a session and saves at random points. Is anyone else experiencing this?
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