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Found 30 results

  1. I have an issue with a font manager called FontAgent Pro. It has a font auto activator, which is very handy because I use many different fonts and don't want to have these activated all the time. I run into the issue where the auto-activation works very well for the Beta versions, but not for the app store release versions. How can this be? Is the way the app store version is sandboxed a limitation for this to work? If this is the case, is it possible to update to the non-app store version of Affinity Designer (sold in the Affinity Store) as I believe this does not have the sandboxing?
  2. I purchased Affinity Designer in Jan 2017 via Mac App Store. It is at version 1.6.1 on my Mac. I am unable to find how to update it to the latest version. For example, if i open App Store and find Affinity Designer in App Store, it simply says OPEN, there does not appear to be the option to update it. If i click on the UPDATES menu item in App Store, it says all my apps are up-to-date. I have contacted Apple Support and they said if App Store is not giving me the option to update the app, then i should contact Affinity Designer App Support. Which is what i'm trying to do here! Thanks!!
  3. Dear Affinity Team, I'm wondering if I also get the "bonus - Grade UI-Kit" when buying "Affinity Designer" directly via the Mac App Store instead of buying it via your website? The same question for the "bonus macro package", can I also get it for free when buying "Affinity Photo" via the Mac App Store? The reason for my question is that I would like to use up my unused credit in the App Store. Would be nice if you could reply to me before the end of the Black Friday deal. Cheers
  4. Hi. I purchased the app on Jul. 15th 2015. As I re-installed OS X, I tried to download the Affinity Photo through the App Store. However I couldn't find the app on the purchase list. So I tried to search the app, but not shown! (I'm using South Korea App Store.) As I have US Apple ID, so I tried to search with it, and I could see the app. (on US App Store.) But with Korean ID, I couldn't search it. (Not shown on the result.) However, I just found the app, by surfing 'Categories' menu, Photo section. It was so ridiculous that the app is on the App Store but can't be seen by searching. I asked this to apple support but the advisor said it's because app developer changed something. Such as, replacing the old one to newer or something which I can't understand. So I'm asking that PLEASE make the app can be searched on Korean App Store. * The first screenshot is the searching result, and the other one is app category.
  5. I’d like to buy Affinity Designer but I despise the App Store. Is there any way to purchase and download it directly from you (Serif)? I’d rather see my money completely spent on your software than for Apple’s App Store fees. And I’d also like to avoid the App Store for privacy reasons.
  6. Is the delay with release of an upgrade on the App Store normally this long? The iPad version was quick so what is holding up the desktop version?
  7. Hello everyone, so I bought Affinity Designer quite awhile ago (pretty much in the beta). I just randomly noticed, that apparently I no longer have any software licenses for Affinity Designer in the Mac App Store, where I originally purchased the software. (the is only the 'buy' option instead of 'open') That way I'm obviously no longer able to update my software. That by the way does not apply for Affinity Photo. I honestly don't really want to buy the software a second time for no reason so I would be very grateful for any help!
  8. Hello, I live in Bangladesh and I can not add a Payment Method to my Apple ID because my country isn't on their list. So, is there any way I can Buy License for Affinity Designer and Affinity Photo directly using my Debit Card? Thanks in Advance.
  9. Hi Dear, I have purchased Affinity products for mac via apple store, automatically installation is complicate. but i don't know how to download software and licence key. please guide me.
  10. We bought 28 licenses for Affinity Photo last year through the Apple App Store. I received a spreadsheet of codes that I used to download the software on each computer in the lab. This year we are scheduled to replace our older computers with new Macs. Is there a way to transfer the license from the older computers to the new ones when they arrive?
  11. Hi, I want to pay for Affinity software on Mac without app store. Are there alternative options?
  12. Hi guys! I've had Affinity Designer for a while and I love it. Unfortunately my Mac Book bit the dust recently and transitioned to a Windows Laptop. Is there any way to get AD for my new laptop without having to repurchase the app?
  13. I have submitted my app and it says that it is available on the appstore. The dashboard says that my binary is compatile with my Kindle Fire (2015) KFFOWI When I go to the store I cannot find the listing. I have gotten a message that says "Amazon Content Policy Not Compliant" but there is no description about what is not compliant, and as far as I can tell it is compliant. The app is the Big Finish app and works similar to the Audible app. Our clients purchase audio books from Bigfinish.com and use the app to download the content to their device for listening. I have used the contact us button twice but have only gotten a canned response. Can anybody help explain what is going on?
  14. Mark Muse

    Can't download Photo update

    I have been trying to update my 1.4x version of Photo (Mac) to 1.5. The app store seems to be my only option. When I locate AP and click to update I just get a spinning gear. I have let it spin for hours and still no update is downloaded. Please help!
  15. Hi I spent most of yesterday afternoon trying to download the latest AD and AP updates from the App Store. The App Store says the updates are available but when I try to update I just get the grey spinning wheel in the top left corner of the panel. The only reason the Apple geniuses could give, after endless chat, was that the updates are not compatible with my machine. I am on an iMac running Sierra 10.12.1. Any clues? Stephen
  16. Is there going to be an option to buy this from you directly outside the App Store? The reason being, in many creative agencies the designers don't own the software or machines they are working on, thus not being able to use a personal apple ID on a given machine in a department of say 20 or 30 designers split between two buildings. I also know I'm not going to set up a bogus Apple ID for all the machines to download a copy and tie a credit card to it. (Apple just makes buying theses kinds of apps in a corporate setting really hard.) Just curious on how this would work? Are you offering multi-licensing for business?
  17. The app store purchase FAILS for the last three days, with the above error message. This is from the Netherlands. I also notified apple, and AP is not the only app suffering from this (judging by google). Thought you should be aware (I could not find any support email address anywhere, not good)
  18. I tried to purchase both Affinity Photo and Affinity Designer today based upon the special offers of $29.99 and $39.99 respectively. However the prices are not reflected correctly in the App Store. They are both selling for their full price. Is there some way of correcting this? I tried contacting Apple Support, but they referred me to the forum here. I could not find a contact link anywhere on the Affinity Serif website.
  19. Hi Guys, We are looking to replace Photoshop across the board at all our offices with Affinity Photo. We are having trouble doing volume purchasing for our staff in India via Apples volume purchase program. Is there any way for us to buy licenses directly from Affinity, or anywhere else other than the App Store. If we volume buy licenses in the Australian or US app store will they be legally O.K. for use in india, or should be buy licenses some other way for these staff. Cheers Ben
  20. Hi, Could you please check how the update was sent to the App Store? I use the Swiss one, and I have yet to see any updated version. Judging by the thread in the "News" section it appears I'm far from the only one so it may be worth checking with Apple what's going on. Cheers!
  21. I've lost my AFFINITY app, and can't get it from the APP STORE. I had a major problem with iTunes ( when I bought a =new iMac ). I had to reformat my hard drive to fix it. Can anyone help?
  22. I started trying to download the update from Affinity Photo v.1.4 to v.1.4.1 on Jan 22. Two days later I'm still getting the error: "Affinity Photo failed to download. Use the Purchases page to try again." When I go to the <Purchased> tab of the App Store, I get the same error. Is this something Affinity can fix, or do I need to start troubleshooting with Apple? -gw
  23. Unserer Meinung nach gibt es einen Nachteil, die Produkte über Apple zu verkaufen. Völlig ungerechtfertigte negative Rezensionen erscheinen als nützlich. Beispiel: Die viertnützlichste deutsche Rezension von Affinity Designer: Unserer Meinung nach stimmen alle negativen Behauptungen nicht. Obwohl ungerechtfertigte Rezensionen gemeldet werden, reagiert Apple wohl nicht und solche Rezensionen verbleiben im Nützlichkeitsranking zum Nachteil von Serif oben/hoch. Was tun?
  24. I just purchased Affinity Designer for installation on a computer on which I already had the trial version. The software said it was installing, but it isn't on the computer. The trial version still works, but the actual app is nowhere to be found. What's up?
  25. --------------------------------------------- [edit] This thread was originally about 1.4 updates in December 2015. The team have now also released 1.4.1 updates on Jan 20th 2016, incremental patches to squash some bugs—visit your App Store to update now! Read a little more about 1.4.1 updates. [/edit] --------------------------------------------- Hi all As many of you will know after seeing numerous beta versions over the last few months, our dev team have been working very hard and we're delighted to share the fruit of their labour with everyone! Affinity Designer and Affinity Photo both have new 1.4 updates available now in the Mac App Store, free to existing customers! And to celebrate these updates, both apps are now on a 20% discount offer to entice new customers, bringing the normal price of US$49.99/€49.99/£39.99 down to US$39.99/€39.99/£29.99 for one week, ending December 15th. Here's a little taste of what's new in both apps... Full support for DCI-P3 extended gamut iMac displays Pro printing including PDF/X and Pantone support Custom keyboard shortcuts More languages And a look at what's in Affinity Photo: Six extensions for Apple Photos on El Capitan Pro image stitching in new Panorama persona Live image stacks And Affinity Designer: Artboards! Custom rotation centre We've packed in plenty more too, more than some devs would add in paid upgrades :) There is also improved PSD compatibility, updated RAW support, improved typography, Split Screen on El Cap, workflow and performance improvements—all across both apps. Visit your Mac App Store update page to get your hands on the good stuff and see what else has been added in the 1.4.1 incremental updates. As always there is useful info on the Mac App Store pages for Affinity Designer and Affinity Photo and you can check out the overview videos on our blog. Thanks guys, you've knocked it out the park yet again! Thanks for reading, Dale.
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