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  1. Using PSD in Designer 1.9.0 for windows, creates white lines in export files' I got a mockup psd file and opened it in AD. When I export the file, it has white lines in the embedded image. I got the mockups from here:https://smashmockup.com/gold-frame-mockup-psd/ I don't have Affinity Photo. I have attached screenshots. I am a total noob at this, so it's something obvious, I would really love guidance.
  2. Hello , I bought today Affinity Photo , the new 1.9.2 and tried to install it . But no success . It say this : The older version of Affinity Photo cannot be removed. Contact your technical support group. Found the troubleshooting page , but nothing worked for me .. Also found nothing in this forum .. What to do ??? Im using WIN 10 64bit. (moved from other disc this year after PC upgrade) + Got all updates aplicationslog.evtx csystemlogs.evtx
  3. Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: 1.9.1.979 My windows version: Edition Windows 10 Pro Version 20H2 Installed on ‎08/‎02/‎2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues?
  4. Hello, I also have the same problem, I have the same setting as in the pictures, but it doesn't want to start, what else should I do.
  5. So I just purchased another copy of Designer for a new PC. Running win10 pro 64 bit. Updated to 1.9 and thought I was ready to go. I downloaded a copy of the Helvetica Neue family (11 styles - Helvetica Neue, and 2 of each of the others i.e. Helvetica Neue Light and Helvetica Neue Lt), activated it on my font manager (FontBase) and only 7 styles showed up, 6 were the same and one was different. So then I deleted the files from the manager (only ones I've added) and installed them directly. Same issue but different ones showed up. Read every forum on reddit and affinity that I could find
  6. Hello, in the new version, the focus stacking does not work properly, indeed it does not work at all! I load the photos as usual, the software performs its calculations, and then returns what you can see in the screenshot: I don't have the final photo, and even one of the source photos is not working. The problem always exists, initially I tried with 8 photos and the software didn't work, I was thinking about a hardware issue so I tried with only 3 photos, but the result doesn't change! Please resolve as soon as possible! Thank you!
  7. Hi, My first time creating a topic on this forum, please excuse any errors / oversights. Today I encountered this error on Affinity Designer 1.8.5.703 on Windows 10. I had 6 artboards in a file. I created slices and exported jpegs and closed the file. Later on when modifications were done to some of the artboards and ready for exporting slices again, the file kept on crashing when the slices panel was opened. On searching the forums for similar issues reported by others, I came across this (and other similar) thread(s):- I think this issue was addressed earlier, but has r
  8. I'm a recent convert to Affinity but I seem to have a problem with Affinity Designer on Windows. Assuming I have a new document and the first watercolour brush is set to a width of 100px, size variance 81%, opacity variance 100%. Select the first water colour brush and select the Vector Brush tool. (Context menu bar shows 100px width). Change the width in the context menu bar to 10 px. Paint a line (which appears at 10px wide, as expected). Type 'A' to select the node tool. The nodes in the curve are selected and the context bar correctly shows 10px: Cli
  9. Hi Guys, I updated my Windows 10 Home to version 20H2 yesterday. Since then I can't start Designer, Publisher or Photo. I get the following error message in the event viewer: Application: Photo.exe Framework version: v4.0.30319 Description: The process terminated due to an unhandled exception. Exception information: System.ArithmeticException Exception information: System.OverflowException at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation () at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation () at System.Windows.Media.Ima
  10. Hey, I have a issue that was in the past DESIGNER and still in the new update. I have a document i always reuse. 2 art boards. One is a wide format for social media , the other square. I change the content and also rename the art boards for output , so they have the correct name. When i rename the art board and switch to slice module, the art boards have the old name before i rename them. So I have to rename them twice. Anyway to get this fixed? Thanks Gary
  11. New to Designer here. When I close a work-in-progress file in Designer, is there a way to save the current zoom state to the file so when I reopen it to continue working, the same area is zoomed at the same ratio? Thanks for any help. Designer v1.8.3 Win10Pro v1909 64-bit Wacom CTH-661
  12. 1.8.3.641 - WIN 10 latested updates - clean new reset of PC and therefore new installation of Affinity Photo. NVIDIA GTX 650 - newest driver 446.14 EIZO CS 2730 Also installed: Affinity Designer 1.83.641 + Affitity Publisher 1.83.641 and Capture One 13.1.0.162 (all downloaded today). --------- Hello, I'm new to the forum and didn't really find a similar problem description on Google. Therefore I'll ask here: When I open an image in Affinity Photo for the very first time via "File -> Open..." it often instantly crashes. When I retry with the same file at the sa
  13. Not impressed! This is the first time I've ever had BSOD on Win10 and Affinity Designer just did it twice trying to dock a pop out menu. Yes I'm using the latest version Yes I can recreate, it happen twice in a row doing exactly the same action. Its' only happened in the one document, but not willing to keep killing my OS just to test that. System details: Windows 10 Pro - latest updates etc. What happened? - It killed my OS and forced a restart, what did I expect... Not that! Steps to recreate: Load document Try to drag pop out tabs for character an
  14. I know it's easy but not ATM I would like to have the dodge and burn shadow/midtone/highlight boxes (red) available all the time, and I don't need this tools in blue . How do I remove those tools in that 'what's it called' Bar ? That I hope that will allow the shadow/midtone/highlight boxes to be available as they were before the update Just of interest; I often use the inbuilt dodge and burn tools on a 50% grey layer so I can pick the tones to be adjusted . Cheers
  15. ... looks like this: (layer "gold ..." -> 56 %, background rectangle -> 100 %; background-group: 50 %) For correcting I added a 100 % white background (outside of the group) and adjustet the transparence of the group:
  16. I'm getting the attached error message when trying to launch Affinity app on Win10. I just bought it and downloaded it from the Windows store. Have so far tried uninstall/reinstall and still getting the same message.
  17. What am I doing something wrong --- watched james's fft denoise video but I cannot get a similar window to his. My panel is very big -- just realizing that I do get large similar panels [blend range) most of the time How do I ''zoom in" as James puts it SS of my screen Cheers
  18. hello people, i'm using affinity designer - latest version - and windows 10 with 32 GB ram and a gforce gfx 970 card and it's VERY VERY slow when i'm typing some text or move things around the workspace. is there anything wrong with the gforce or did i miss some settings? in performance settings i switched to gforce 970 and FAST preview setting but it's slow as hell. --------- next thing i didn't find anything in the forum is: i have a few afdesign files and i want to link them in one master file. i created a artboard file and PLACED them. when i want to export this master
  19. I am running Win10, with Affinity Photo 1.6.4.104, and after updating to the latest driver, I began to encounter image corruption in the display only of all pictures I open. The picture open in Affinity Photo is a screen capture of Photo, which itself has a different corrupted-display image open within it. The entire area of the display, even the non-image area is corrupted, which makes me think there is an incompatibility with the new NVidia driver I have installed. Tested with .jpg and .png, but since the entire display area has the corrupted display, I doubt it is related to image
  20. Dear Serif / Affinity Team, thanks for the incredible Affinity Designer Tool. I enjoy to work with it very much. After a few months of inactivity, I continoued working on a few mockups for an application. My setup: OS: Win 10 64-Bit Affinity Designer 1.6.4.104 PC Hardware: HP Z Book 15 G3: i7-6820HQ 2,7 GHZ, 16 GB RAM Unfortunetly the allocated memory of Affinity Designer increases rapidly and keeps the OS busy until Affinity Designer crashes or my PC crashes (including Bluescreen). When I started Affinity Designer with my Assets (assets file ~38
  21. I just bought the software today and it seems great. Problem is, within the 15 minutes I've used it it has crashed 4 times. I can draw a couple lines and then it becomes unresponsive. I've maxed out the performance preferences and reduced the amount of ctrl+z steps with no help. Also all my preference changes seem to reset when I restart the program? PC is Win10, 64-bit 12GB ram, Intel i7, NVidia GeForce GTX 970, using a Wacom tablet.
  22. could it be that i am the only one with that problem? don´t think so. Both applications are dead after hibernation on win 10. that sucks a lot.
  23. After purchasing designer for win 10, the file downloads, then appends a failed note with yellow tag. File will not execute. Win 10 is 64 bit, Asus AMD dual core A-9 9410 is 64 bit. Affinity photo works well on this computer. It doesnt even get to the page to enter Key. I have only ever had one email and Im using that one spelled correctly. Please help. I have been fighting with this for a long time and read the faqs. Robin Pentney
  24. Not a bug report, as I don't know where to post this question. But with MS upping it's game for (win10) UWP apps (see Windows 10S), I was wondering if Affinity is looking into this. It would expose the applications onto a wider audience, despite the fact MS is taking a cut ;-) cheers! rob
  25. Hi, I have several problems that didn't change with any AD update. Precisely: when resizing a vector, at some point the vector disappers - it is "still there" as a rectangle to transform, but it disappears same happens when groupping elements where ther are constraints or symbols inside - it disappears and moves out of the artboard somewhere else union on vector curves makes cpu load approximately 50% (AD) and doesn't work on a vector map (there is dozens of curves) - it just keeps showing the loader... Nothing helps to make it visible and working again. Thank you for looking into
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