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Showing results for tags 'support'.
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Hi everyone, I was working on a project for a client in Affinity Designer 2.4.0, and suddenly, while I was testing different fonts for a logo, it crashed Windows 11 (blue screen of death). When I restarted the computer, Affinity Designer didn't open the file anymore, stating that it appeared to be corrupted. I'm a professional branding and packaging designer. I charge hourly, and I've already worked 15 hours on this project. In other words, this file is extremely important, and I need someone from the Affinity team to jump in and help me urgently. I've attached the file to this message. Please, anyone, help! Thank you in advance. Tres Five logo.afdesign -
Hello i wanted to know since i bought affinity foto1 /affinity designer 1 on ipad pro would i get a license for the new affinity foto 2 and designer 2 i haven’t used them much anymore but since i got a new ipad i have finally time for it now i cant download old affinity foto 1/ affinity designer 1 since its no longer available on the AppStore even do i did pay full price for both of them ? can someone help me with this please i would really appreciate it since i am not that knowledgeable on this type of things. -
Tech specs: System: Windows 11 Pro (22H2) Memory: 32GB DDR4 Hello gamers, yesterday I got prompted about an update when opening Designer 2, so I went on the Affinity website and downloaded the 2.2 installers for Designer, Photo and Publisher. After installing all three, I went and opened Designer 2 again from my Start menu. Another pop-up, telling me 2.2 is now out and if I want to download it. "That's odd, didn't I just install that?" I check version of Designer and sure enough it's still on 2.1. Weird. So I close Designer and open the installer again: Okay. "Maybe a faulty update?" I press reinstall, it's done almost instantanously. Pressing the Launch button, I finally boot into Designer 2.2. So I went ahead and just to make used Reinstall with the other two installers too. Today I open Photo via Start menu and get greeted by the familiar update notice yet again. You can probably tell by now: Opening Affinity software over my Start menu pins opens 2.1, while opening over the installer opens 2.2. So I had a look: Installed apps: Start menu (with my pins): Start menu > All apps: I am not too sure what is going on, but I can't even inspect the location of the 2.2 installations. Got some information out of it by looking at the Designer 2.2 task: Whereas my Affinity 2 installation is under the default location: Is there some kind of conflict with new W11 features or something? That would be my first guess. Anyway, I would happy to resolve this. Having 2 installations/instances hovering around isn't very pretty. 😛
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Please help. I have downloaded the Affinity suite, Photo, Designer and Publisher to my PC laptop Windows 10 version 22H2. None of the apps are responsive. Please assist. What else should I be doing. And also how to I register the license? Thank You Sandra -
Hi! I've run into a unique problem with the language feature on MacOS. I have set both my autocorrect and general preferences to English (Non Uk, e.c.t.). I have a template I am editing, and no matter how many times I reset the language preference to English, when Affinity Publisher reopens, the * before the language doesn't go away, and my English content is being autocorrected to a non-english language. (I thought it was Spanish, but it's almost a mix of everything but English). So I resent English, it asks to restart, I let it restart, and it doesn't change anything. I've attached photos of the document, and settings. (It's a mock-political magazine, there is no political content on it. The words are just nonsense to fill.) Thank you so much for taking the time to read this, and any support would be much appreciated! I've looked everywhere on the forums, (for about two hours), and YouTube to no avail. Thanks!
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Does v2 support rtl? If not teher is any chance to get it in future updates??
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I drew a rectangle shape, converted it to curves, and duplicated it repeatedly into stripes. I would next like to distort, skew, stretch the perspective. But I don’t see how. Best I can discern is to grab nodes and randomly pull them where they look close enough. But this is time-intensive and imperfect. Is there something easier I’m missing? I also tried drawing trapezoid shapes, but their controls seem even less precise. I searched but found several posts from several years ago asking for this and being told it didn’t exist as a feature yet. Affinity Designer version 1.10.5 on macOS. Thank you.
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Hello, I've been using hyperlinks in affinity publisher for a while now without any issues. Suddenly, I'm not able to insert them or edit existing hyperlinks anymore. I've reset affinity publisher to default settings, but nothing works. I create a new document, throw some example text boxes and artistic text and a couple of pages. Right-click the text > interactive > insert hyperlink > fill in the details > hit OK. But nothing...if I right-click > interactive again, there is no option to edit the existing hyperlink, I can just add it again. If I open an old document with hyperlinks, I can not edit, delete or add hyperlinks anymore. If i rasterize the text, it obviously removes the hyperlink, but nothing else works. What gives? I haven't updated my document or settings...any idea what could be going on here? -
I'm not sure what's causing the issue, but ever since I bought a new PC that runs Windows 11, I have had a plethora of issues with the UI bugging out, usually just from clicking on elements or mousing over them. Does anyone know what could cause these kinds of bugs?
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Please I am from an Arab country most of my work is based on Arabic Fonts (Right to Left fonts) so I find a difficulty in Affinity Designer because it doesn't support tight to left fonts. I have to right it in Adobe illustrator export it as a png then import to to my Affinity Designer project as a png image. You see how it is difficult! My request is that you can fix that problem and support Arabic fonts or right to left fonts. Thank you in advance.- 2 replies
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The issue I was experiencing seems to be fixed. See my comment bellow for how I fixed it. I've had this problem for months. I cannot validate my installation of any Affinity software. I was really hoping that 1.10 would fix my installation issues, but it hasn't. When you click on support it says "Go to the user forums" well guess what? I've done that and no one from Affinity actually helps with any questions I've ever asked. I've completely uninstalled and reinstalled with the new version 1.10 (I own the entire suite) and I still get the same error (See attached screenshot) Seeing as I can't seem to actually contact anyone with the company, I'm just stuck with dead unusable software. This is incredibly frustrating! How is there literally no support for this software? Is there even someone I can talk to to get a refund? Nothing? Here is a link to the first time I asked this months ago... Nothing from Affinity.... Here, again, is the screenshot:
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Hey guys, So I've been using Affinity Designer through several iterations and usually I have no problems to speak of. Recently though, I've had the software start crashing. Usually it happens as I'm trying to save an asset from a selection. Funnily enough, the asset ends up saved anyway, but Designer crashes in the process. I'm currently running the public release build 1.9.2.1035. It's usually just a problem when saving assets but I also just had a crash occur when I was fiddling with a text box. My computer fan went nuts and then Designer died. That's all I've got
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Affinity Photo 2021-05-27 22-18-22.mp4 I'm trying to blur the the with motion blur. It seems to be pulling pixels through my selection, which I do not want. I've tried various refine edge, but to no effect. Can someone with some experience, if possible, please help with a solution? I've attached two video screen shots for you to see what I mean. Affinity Photo 2021-05-27 22-34-23.mp4 Affinity Photo 2021-05-27 22-18-22.mp4 Affinity Photo 2021-05-27 22-18-22.mp4 Affinity Photo 2021-05-27 22-18-22.mp4 Affinity Photo 2021-05-27 22-34-23.mp4 -
i am windows user and i have affinity registration error....
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I have a file that I made today that appears relatively small in size (435KB) but that I am no longer able to open. What steps should I take to troubleshoot? The file does contain lots of layers with the 3D layer effect applied, two vector masks and 9 linked files, each 150KB or smaller each but placed many times in the main file. I am attaching an image that contains the details about my Mac System. I'm currently using Affinity Photo 1.9.0 I have also tried opening the file in Affinity Designer with no positive results of it opening the file. I am able to open other files I built today in Affinity Photo, including the linked files I placed in my main file. Steps I'm taking to try an open the main file: Launch Affinity Photo abd see the interface > Select Open > Select my main file (linked files are in the same folder) after a minute I can begin to hear the fan kick in on the computer and then see the rainbow spinner appear. I have waited up to 20 minutes and still the file does not open so I then force quite the app closed I'm hoping someone can give me some guidance. - Scott
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Hello Everyone, I decided to purchase affinity designer and photo today, however, when i entered my credit card info and pressed the pay button the website gave me an error message that said that my payment had been declined, in that moment my banking app notified me that the purchase was done(and so the money was billed), i checked my account and it shows no order history nor licenses and the money in my bank app is now gone. is there anything that i can do to get my money refunded or the software licenses? Thanks everyone -
When I got my Wacom Intuos BT M graphics tablet, I was led to believe that it would be fully compatible with Affinity Designer and Affinity Photo. However, I am very disappointed that Serif did not take advantage of the ability for their design software to use Application Defined settings for the Wacom graphic tablets (Ahem, I hear your competitor's Adobe software uses this to make set-up a breeze). As a new user and beginner graphical designer, I expected not to have to manually define all of the pen controls and other buttons to specific functions within your apps. Please either provide an in-depth tutorial on how to set up the most common graphics tablet controls for tools and brushes within your design software or create a profile for Application Defined settings that will do the same!! Thank you for your time and consideration from a multi-media artist and musician. -
Does anyone Know if Affinity Designer and Affinity Photo support the use in the Veikk A30 Pen Tablet? Really need to know im thinking about buying it and im really need to Know if i will be able to use it Thank a lot -
When I use the flood fill tool to fill a whole layer, it seems like there is an abnormal delay. I say abnormal because coming from photoshop it these kinds of operations are instant.At least on the fill tool side. I cant remember the last time I used brushes since i canceled my sub a while ago. More noticeable is when using the brush tool. Some brushes are worse than others but it seems to happen to I know the swiftness of my strokes are exaggerated, but I just wonder if that's standard. My pc specs are mid range. Ryzen 1700 8 core, 16GB ram, and SSD boot drive. I recorded a temporary video just to demonstrate -
Hi, I made an account specifically to request this as it's a very important feature to me, and currently the only thing tying me to Adobe. I work with 3d models and textures a lot. As such, I spend a lot of time creating and editing files in the .dds file format. Too much time to go out and externally convert the files each time I want to make a change. Photoshop doesn't have native support for this file format either but there are a couple of plugins that allow the usage of it. Namely the one from intel and two from nvidia. I know affinity photo does have photoshop plugin support but everything that I've seen points to Affinity Photo not supporting these specific plugins so I was wondering. Would it be at all possible for .dds support to be added at some point, and if not natively. Would it be possible to get any of these plugins to work. Ultimately I like the look of Affinity photo but I just cant use it without this file format being available unfortunately.
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I know that Big Sur is only a Beta but when I sometimes open 10 NEF image files, the system crashes (didn't happen before upgrade). Guessing this will be fixed when the actual release of Big Sur is out. iMac (Retina 5K, 27-inch, 2019) processor 3 GHz 6-Core Intel Core i5 Memory 32 GB 2667 MHz DDR4 Graphics Radeon Pro 570X 4 GB Ram usage limit set to 60416 MB -
I noticed my artistic text tool text has borders around it. I'm not sure if I've accidentally turned something on. I can try to redo the page... But I'd really like to know why it's happening. (FYI: Turning on the stroke style outlines the letters not the box the letters are in.) Any thoughts on how to remove these? Windows 10/version 1.8.4/Publisher The image attached with the toolbar on the side is Publisher with some details (i.e. no stroke width) The other image is an from an exported PDF. Thank you.
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Writing in Arabic letters is in an unnatural distorted form on a program Affinity designer, Not like Photoshop for example. in affinity Letters are broken and inconsistent with each other -
So I just bought Affinity Photo for my windows 10 pc, No viruses, malware, etc on this computer; I cannot open the application to begin with; there's nothing popping up on the screen, or anything of the sort, there's a small blue ball spinning by the cursor and then nothing happens, nothing in the task manager is open, which means the computer isn't even opening the application, I installed it on the default directory which is the C drive for me, I need some help because I got this for half off with the deal they're having and I hope that I can use it soon, can anyone help me? I used a PowerShell command to check the integrity of all the files on my computer, no corrupted files from windows and the such. Please, if anyone can help it'd be greatly appreciated. Thank you in advance, stay safe and take care of yourselves as well. -
Hello everyone! I'm having a hard time with something I'd like to do in Affinity Designer and don't know if it's because I don't know how to do it, or because I'm understanding things the wrong way. Is there a way to use multiple blending modes but that between them they don't affect each other? I have a base layer (flat colour). On top, I have a shadow layer and a highlight layer with multiply and overlay blending modes respectively, but because of how I stack my layers, it's easier for me to do one layer and the other below it, instead of making them precise. In 100% opacity normal layers, this works because the top one hides the one below, but with blending modes they, well, blend. Is there a way for me to make them not apply to anything but the "base layer"? I tried masking a copy of the base layer but the blending mode wouldn't apply, and in any other way, undesired interaction between layers was happening. I'm adding an image to make myself more clear The layer panel at this time looks like this: - (Stuff) - Shadow group (with multiply) - Highlight group (with overlay) - Base colour layer Thanks a lot for your time!
