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Found 3 results

  1. Please help with the following problem. The full message I get is on the image below. I tried signing in a few times but it is always just loading and then I get this message. The same happens when I click on register.
  2. Hi! I just got a new Laptop where I want to setup my Affinity products. I can install and use the products (Photo, Designer, Publisher) but I can not login into my account. The error message I get is Timeout while waiting for registration service "ready" notification. First I though that there is maybe just some kind of error in the Serif cloud infrastructure but the error is there since multiple days. Because of that I assume the problem is somewhere in my setup. Here is a screenshot of the cited error: Some infos about my system: No special anti-virus or firewall except the standard windows-defender stuff Same error on Photo, Designer and Publisher Non-windows-store version Affinity Photo version: Windows version: Windows 11 Pro, Version 21H2, Build 22000.434 System language: German Default Browser: Firefox 96.0.1 Hardware: Dell XPS-15 9510 64 GB RAM 11th Gen Intel(R) Core(TM) i9-11900H @ 2.50GHz NVIDIA GeForce RTX 3050 Ti + Intel UHD Graphics Has somebody any idea how I could login into my account? Best Regards, Fano Edit: I just saw that this is a known bug. The workaround would be to run the App as administrator. I had not tried this yet. I do not know if the developers can reproduce the bug. If you (devs) want I will not run the workaround and give you more informations. I am primary a software-developer and know how annoying it could get if something is not reproachable
  3. As requested by a splash screen I successfully created and signed into my free account in Affinity Photo on my Mac. I turn to my iPad and sign in to my Affinity account fails. I sign out of the account on my Mac and sign in again to test the password is correct. Yes, OK. But still the same email address and password in rejected on the iPad Affinity Photo account sign-in.
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