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Found 14 results

  1. I’ve recently updated all my affinity products to the 1.10 update and since then I can’t open Affinity Designer at all. The colourful opening tab comes up, then it never opens and shuts itself down again. I’ve uninstalled and reinstalled it and still no luck, does anyone have any suggestions as to how I can use/open this software again? I've got no problem with photo or publisher either, just designer!
  2. Hello, I'm not sure if this is where I should be posting this, but here we go: A while back I started getting notifications telling me my version of Affinity Designer was out of date. I currently have version 1.5.1.43. Upon trying to update, it encountered an error. If I try to uninstall, it says "This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package". I went into my C: drive and deleted all signs of "Affinity". When I try to install Affinity, I get "The older version of Affinity Designer cannot be removed. Contact your technical support group". Presumably, Affinity is still installed. How do I uninstall it completely now?
  3. Hi, I am going to change the hard drive of my PC and I will have to reinstall the windows 10 system or maybe I will update to windows 11. I would like to know if I will not have problems in re-installing my affinity photo and Designer software and use my current activation key or if I have to buy the product again. thanks for your support.
  4. Hello there everyone, same problem here. Currently using 1.9.2 and I've tried update with both 1.10.0 and 1.10.1, still no success. Tried the zipping method on %appdata\Affinity\Designer and renaming it into "1.0 old", yet no success either. Does anyone have a clue? Because the 1.9.2 version of Photo starting to lag and I'm getting woried about it. Here's the general spec used: Windows 10 Pro AMD Ryzen 5 3600X Radeon RX550/550 Series Version: 25.20.15025.1002 IsHardware: Yes Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1002&DEV_699F&SUBSYS_E3670000&REV_C7 LUID: 0xB734 Microsoft Basic Render Driver Version: 10.0.19041.546 IsHardware: No Supports D3D12 Feature Level 12.0: Yes HardwareID: PCI\VEN_1414&DEV_008C&SUBSYS_00000000&REV_00 LUID: 0xCCF1
  5. I inadvertently uninstalled my infinity program only having purchased it a few weeks ago .it is now refusing to function what can I do
  6. I purchased Affinity Designer and Affinity Photo on July 8 2017 and I did reinstall of softwares numerous times. Today when I have done my Windows reinstallation and starting the program Affinity Designer I have been asked for the Product Key. Since it was emailed to me, I entered the info in the required spaces but am being told it is invalid. Does the key expire? And if not, can I reinstall the version that was working as needed? Or do I have to purchase the product again?
  7. Hi, My app kept crashing while I was editing. So I decided to delete it and reinstall it. But all my files were gone!!! Total panic!! Luckily I had an old cloud backup so I could save most of my files. My how on earth can I reinstall Photo without losing my files (I hope nog saving and exporting them one by one, there must be an other way!).
  8. After installation of Affinity it seemed that mij laptop (display or processor) is to slow for this application. I would like to try it on a faster one. How can I realize this ?
  9. Hello! I have been having some issues with Affinity Designer lately and wanted to reinstall the software. Can I just uninstall like normal or do I have to unregister the software before uninstalling to be able to reinstall it? Thanks
  10. Just bought Affinity for Mac, but I would like to have the same on my Windows pc. How do I do this, I find no download area.
  11. G'day from Australia. My WIndows 10 computer is very ill and I have to take the computer down to the computer shop for a system 10 reinstall. Could some kind soul please help me with. 1. Deinstalling Affinity Photo and Affinity Designer. 2. Downloading the latest versions. (Where do I go to find the downloads and passwords). 3. Reinstalling. Thank you for your help. Best wishes and seeya. Paul.
  12. I've lost my AFFINITY app, and can't get it from the APP STORE. I had a major problem with iTunes ( when I bought a =new iMac ). I had to reformat my hard drive to fix it. Can anyone help?
  13. I am installing a new solid state hard drive in my Apple Macbook Pro laptop. I'll need to reinstall Affinity. I don't remember getting a key or password when I installed it. I purchased it from the Apple Application store in December. How do I reinstall without a key? Or, do I need one? I'm going to use cloning software to copy over the software that will copy. Thanks
  14. Help - Please ! I am no longer able to view any - ' instructions' ( at bottom of screen) nor do am I am able to view - Layers/Effects/Brushes/ etc on the Right hand side of the screen - not able to view , "my history" I have tried to Reset Tools - went to Preferences, / reset default - no luck - should I reinstall Designer - ? Please assist - Thanks.
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