Search the Community

Both Photo and Designer (I don't use Publisher to check) have a new "My Account" button that allows you to view and manage your purchases. As an example, with Photo 1.9 I can log in with my account in and see the new free resources, and all previous ones I purchased: - 20 Fog Overlays by Paper Farms - 20 Rain Overlas by Paper Farms etc... I downloaded all of them using the "My Account" feature in Photo. Now, when I switch to the "My Account" feature from Designer, they are not listed as installed, instead I have to download them a second time. (1) Where are the assets stored once downloaded? There is no mention within the window, and I cannot find them by browsing to C:\Program Files\Affinity\... (2) Are the assets stored separately, as opposed to a 'shared' resource? Or is this a bug in the "My account" window

as i was looking around i noticed Ideal is not suported to purchases the product preventing me to buy the product its seems such a great program and compared to fotoshop its cheaper to bad ideal is not suported thus im not abble to purchases the program i hope there is a fix / update soon as poseble and like to hear back

Dear Affinity Team I have tried to re-download your products which I bought last year. I still have the PayPal receipts, the saved password and login details to your site. But somehow neither my email nor my password are recognized on any of your associated sites (seriflabs, affinity). I tried to reset my password but it would not recognize my email. I am certrain I got the correct login-details because these are auto-saved in my browser, I also remember successfull login in with those details last year. I purchased both, Affinity Photo and Affinity Designer for Windows. Could I get some assistance regarding this? Is there an issue with your account management from 2016? My name is Jessica Helsdon. I re-registered now in hopes of it being a bug but still I do not see my purchases. I canprovide the Paypal receipts. Thanks in advance.