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  1. Hi, there! Just a quick question, is there a way to change the Affinity Product Key on a given machine? Or I have to uninstall the Affinity Application, reinstall and then enter another Product Key? Thansk a lot in advance. Best regards!
  2. Is it possible to transfer my AD ipad license to a new Apple ID without re-purchasing it on the new Apple ID? It’s random request I know….but I think it’s the only option I have left. Ever since I updated AD to 1.10 on my iPad earlier this year the file thumbnail previews changed from the file contents to the default Affinity Designer logo. I posted some questions on the forum here and people stated that it’s probably an iOS issue. So I did some tests to see if anything will help remedy the issue but none of them worked, which leads me to believe that the last option for me to “fix” the issue is to create a entirely new Apple ID. I conducted the following tests: - Signed out of iCloud and Signed in - Delete Files app and re-install it - Delete Affinity Designer from iPad and re-install it - Factory Reset iPad - Bought a New iPad One test I haven’t conducted locally is send some of my AD project files to another person who has AD installed on their iPad. I have been trying to work with it but my workflow definitely has been altered. I still want to use AD daily this “bug” is making it difficult, I don’t want to abandon Designer totally but there has got to be a fix for this. Clicking the “cloud” icon to download the file doesn’t do anything either
  3. Hi, I've bought three Mac licenses (Publisher + 2 Photos) for our company, and I'm going to buy a few more (probably Designer and Photo) in a few days and several more in the future for sure. As I learned on this forum, every license is bound with (my) email now. I can manage it. But there is some "Affinity for your team." https://affinity.serif.com/en-us/business/. Is it something more than "just" a possible better price? 1) Does it include some seat manager or admin UI for seat distribution? 2) Does it have one product key for all bought licenses? 3) Can I have our licenses transferred to "Team Affinity" in the future? I've found almost no info about "Affinity for your team" on this forum.
  4. I have a StarShrink plugin for photoshop from RC-Astro that is working fine with Affinity Photo. However I have to enter the license key every time I use it. How does one get Affinity to remember the license key? I'm using macOS Big Sur (11.4) and Affinity Photo 1.9.3
  5. So I got Affinity apps on my main PC. I bought them and I did use a licence keys and i did log in in this apps. I do have a gf's PC and when I visit her I do work sometimes. I have the trial versions there, but its gonna end next week. Can I use this keys on her PC, cuz I did try once and the keys were invalid. Do I have to log out from my PC and then use this codes there? And do I have to log out every time I change PC, right? Is it even legal?
  6. Hello! My trial expired and I want to buy Affinity software soon. I have two questions: 1. Can I use Affinity for commercial purposes? 2. Can I install Affinity multiply times (like Adobe software, you know, is Affinity assigned to my account or something)? Thank you!
  7. I just want to be absolutely sure I have understood this part of the text without any mistakes. "As a private individual, you can download, install, use and run for personal use, one copy of the Serif Software directly on each computer running either (depending on your purchased license) Microsoft Windows (“Windows Computer”) or macOS (“Mac Computer”) that you personally own or control." (Found in https://store.serif.com/en-us/help/ ) So to give an example of my situation. I am a private individual, I have an old Mac. I wish to get a new one. I have purchased digital licenses and I can instal and use them on both computers. True or false? I worry that if I instal the cool new software on my old computer I have to buy them again for the new computer.
  8. Greetings Affinity Team, I purchased a Mac license for Affinity Designer on March 22, 2021 through store.serif.com. On March 24 my MacBook Pro stopped working beyond repair. I have no other Mac computer, the only other computer I have is a laptop with Windows. Is it possible to change or transfer the Mac License to a Windows License? If not, may I receive a full refund to buy a Windows License? I tried to contact you earlier, but I couldn't find any working phone number. Recently, I noticed that you are working through the forum only. Unfortunately, forum credentials are not working and when I hit forgot password I never received the password reset email. I tried several times during these last two weeks. On my last attempt, finally I found it! Looking forward to hearing from you soon.
  9. Hello Everyone, I decided to purchase affinity designer and photo today, however, when i entered my credit card info and pressed the pay button the website gave me an error message that said that my payment had been declined, in that moment my banking app notified me that the purchase was done(and so the money was billed), i checked my account and it shows no order history nor licenses and the money in my bank app is now gone. is there anything that i can do to get my money refunded or the software licenses? Thanks everyone
  10. My wife purchased the Affinity Designer application for me but used a diferent account. I have the Publisher and Photo on another account. Is there any way that i can consolidate these? Be much easier to just manage a single account.
  11. Now that Affinity Photo is in the App Store (good news!) what is the license like? Can I install it both on my iMac and my MacBook Pro for one purchase? Ian
  12. Hi, i bought Affinity Photo from Microsoft Store, but where i find the my license key and how can i link this key to my serif account?
  13. Hi there, is it possible to use the affinity designer license for two computers (notebook and desktop) - in case of a comercial use? If not: I've installed the program on my notebook but would like to use it primarily on my desktop. How can I transfer the license to another computer? Thanks and best regards from Germany, Gesine
  14. I bought Affinity Photo but I've not received the e mail with the key product but it's already paid. How many time Have I wait to receive the key product? Thanks
  15. Question: 1. Are there differences, for now, or in future, between the MS Store version and the affinity.store download version? 2. I purchased and have a set of product key in the Download and Product key page on affinity.store. If I prefer to use the MS Store way to download, can i apply the product key to it? From what I can see, the MS Store page does not have a "trial" button. I can only click "buy". If I click it, I am going to pay again.
  16. "Serif Softwareの1コピー"(one copy of the Serif Software) on the help page makes people confused about usage. So I would suggest to change the sentence to something else. ソフトウェアのコピー(copy of a software) usually doesn't mean the original copy people purchased in Japan. it usually means the one copied from the original copy. so it means personal copy or illegal copy. Then people think Affinity can be installed on only one machine. Because they think number of installation as number of copy. So "Serif Softwareの1コピー" should probably be 1ライセンス(one license) https://store.serif.com/ja-jp/help/
  17. How do I check a Affinity Photo license in any Windows computer?
  18. Hello, I bought all three affinity applications and I use a dual boot PC. I would like to use the software on both boot configurations. Do I need to buy a second license for my second boot configuration or can I use the same license (it is the same computer and it is impossible to use it at the same time) Thanks for any help... Love the software.. Rudi
  19. I own two Macs. MacBook Pro and iMac. I use same Apple ID on both. CAN I USE THE SAME Product key(S) ON BOTH COMPUTERS? (I am a single user and use Affinity software for personal needs only)
  20. hello affinity team , few days ago , i purchased a copy of affinity photo 1.8.3 for window 10 os from affinity website. i install it on my computer but after installation (in whole installation process) ,there was appear no license key window. before its i was using my friend's copy with license key. but now i want to use my own copy of AP but i can't register with my license key due to absence of license key window. i think it is taking old key (license). i cannot format my windows os due to some important work. so i want to some help for manually activation with license key of software. thanks to advance.
  21. "...(i) if you are a private individual, to download, install, use and run for personal use, one (1) copy of the Serif Software directly on each computer running Microsoft Windows (“Windows Computer”) that you personally own or control. Commercial use is permitted but only use by you and not by any other users of any Windows Computers that you own or control. For example, other members of your household that use your Windows Computers may make personal use of the Serif Software whereas, if anyone other than yourself needs to make commercial use of the Serif Software, the other user will need to make a separate purchase...." Does this mean I can install on many of my laptops using the same license? For example I bought a new laptop, and I install it on my new laptop using the same license, and then a few years later I sell the laptop and buy another new laptop, can I still use the same license for my new laptop? And If yes, how many times I can do this? Thank you
  22. Hi you all, I have two questions about the license. I have read that it is possible to install it in multiple devices. I have a laptop and desktop, both windows. Is it possible? When you write "Updates available as we improve", it means also if you produce a new version with a different number? Example, I bought 1.8, you will update my version up to 1.9/2.0? Thank you in advance, Best V
  23. Hi. so, as a vector stock seller i must be careful about the license. I have a question, Can all of affinity default brush be used to create a final product like vector stock or font making? Which all those artwork will be distributed as editable file and everyone can buy them. why i worry, because at time ago, i just tried to purchase a brush to create a font, and If i not wrong, the owner said that i can not use the brush for font making, and i must have extended / exclusive license or something if i wanna. that is hard and gave me a phobia. thank
  24. I want to transfer the licences for all my Affinity products to a new PC, but I can't find an uninstall/deregister option in the software. How do I achieve this?
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