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  1. Hello! My trial expired and I want to buy Affinity software soon. I have two questions: 1. Can I use Affinity for commercial purposes? 2. Can I install Affinity multiply times (like Adobe software, you know, is Affinity assigned to my account or something)? Thank you!
  2. I just want to be absolutely sure I have understood this part of the text without any mistakes. "As a private individual, you can download, install, use and run for personal use, one copy of the Serif Software directly on each computer running either (depending on your purchased license) Microsoft Windows (“Windows Computer”) or macOS (“Mac Computer”) that you personally own or control." (Found in https://store.serif.com/en-us/help/ ) So to give an example of my situation. I am a private individual, I have an old Mac. I wish to get a new one. I have purchased digital licenses and I c
  3. Greetings Affinity Team, I purchased a Mac license for Affinity Designer on March 22, 2021 through store.serif.com. On March 24 my MacBook Pro stopped working beyond repair. I have no other Mac computer, the only other computer I have is a laptop with Windows. Is it possible to change or transfer the Mac License to a Windows License? If not, may I receive a full refund to buy a Windows License? I tried to contact you earlier, but I couldn't find any working phone number. Recently, I noticed that you are working through the forum only. Unfortunately, forum credentials
  4. Hello Everyone, I decided to purchase affinity designer and photo today, however, when i entered my credit card info and pressed the pay button the website gave me an error message that said that my payment had been declined, in that moment my banking app notified me that the purchase was done(and so the money was billed), i checked my account and it shows no order history nor licenses and the money in my bank app is now gone. is there anything that i can do to get my money refunded or the software licenses? Thanks everyone
  5. My wife purchased the Affinity Designer application for me but used a diferent account. I have the Publisher and Photo on another account. Is there any way that i can consolidate these? Be much easier to just manage a single account.
  6. Can I use one license windows for 2 devices/laptop?
  7. Now that Affinity Photo is in the App Store (good news!) what is the license like? Can I install it both on my iMac and my MacBook Pro for one purchase? Ian
  8. Hi, i bought Affinity Photo from Microsoft Store, but where i find the my license key and how can i link this key to my serif account?
  9. Hi there, is it possible to use the affinity designer license for two computers (notebook and desktop) - in case of a comercial use? If not: I've installed the program on my notebook but would like to use it primarily on my desktop. How can I transfer the license to another computer? Thanks and best regards from Germany, Gesine
  10. I bought Affinity Photo but I've not received the e mail with the key product but it's already paid. How many time Have I wait to receive the key product? Thanks
  11. Question: 1. Are there differences, for now, or in future, between the MS Store version and the affinity.store download version? 2. I purchased and have a set of product key in the Download and Product key page on affinity.store. If I prefer to use the MS Store way to download, can i apply the product key to it? From what I can see, the MS Store page does not have a "trial" button. I can only click "buy". If I click it, I am going to pay again.
  12. "Serif Softwareの1コピー"(one copy of the Serif Software) on the help page makes people confused about usage. So I would suggest to change the sentence to something else. ソフトウェアのコピー(copy of a software) usually doesn't mean the original copy people purchased in Japan. it usually means the one copied from the original copy. so it means personal copy or illegal copy. Then people think Affinity can be installed on only one machine. Because they think number of installation as number of copy. So "Serif Softwareの1コピー" should probably be 1ライセンス(one license) https://store.seri
  13. Hi, there! Just a quick question, is there a way to change the Affinity Product Key on a given machine? Or I have to uninstall the Affinity Application, reinstall and then enter another Product Key? Thansk a lot in advance. Best regards!
  14. Hello, I bought all three affinity applications and I use a dual boot PC. I would like to use the software on both boot configurations. Do I need to buy a second license for my second boot configuration or can I use the same license (it is the same computer and it is impossible to use it at the same time) Thanks for any help... Love the software.. Rudi
  15. I own two Macs. MacBook Pro and iMac. I use same Apple ID on both. CAN I USE THE SAME Product key(S) ON BOTH COMPUTERS? (I am a single user and use Affinity software for personal needs only)
  16. hello affinity team , few days ago , i purchased a copy of affinity photo 1.8.3 for window 10 os from affinity website. i install it on my computer but after installation (in whole installation process) ,there was appear no license key window. before its i was using my friend's copy with license key. but now i want to use my own copy of AP but i can't register with my license key due to absence of license key window. i think it is taking old key (license). i cannot format my windows os due to some important work. so i want to some help for manually activation with license key of s
  17. "...(i) if you are a private individual, to download, install, use and run for personal use, one (1) copy of the Serif Software directly on each computer running Microsoft Windows (“Windows Computer”) that you personally own or control. Commercial use is permitted but only use by you and not by any other users of any Windows Computers that you own or control. For example, other members of your household that use your Windows Computers may make personal use of the Serif Software whereas, if anyone other than yourself needs to make commercial use of the Serif Software, the other user will need t
  18. Hi you all, I have two questions about the license. I have read that it is possible to install it in multiple devices. I have a laptop and desktop, both windows. Is it possible? When you write "Updates available as we improve", it means also if you produce a new version with a different number? Example, I bought 1.8, you will update my version up to 1.9/2.0? Thank you in advance, Best V
  19. Hi. so, as a vector stock seller i must be careful about the license. I have a question, Can all of affinity default brush be used to create a final product like vector stock or font making? Which all those artwork will be distributed as editable file and everyone can buy them. why i worry, because at time ago, i just tried to purchase a brush to create a font, and If i not wrong, the owner said that i can not use the brush for font making, and i must have extended / exclusive license or something if i wanna. that is hard and gave me a phobia. thank
  20. I want to transfer the licences for all my Affinity products to a new PC, but I can't find an uninstall/deregister option in the software. How do I achieve this?
  21. I purchased Affinity on my Macbook Pro Order ID: ML04LBL11Y Doc #: 144288799945. Afterwards my mac had liquid damage and I replaced everything except for the hard drive and and display. When I attempted to boot from the hard drive it wasn't possible until I erased the entire drive. I did this without uninstalling Affinity or any of the programs. How would I get it back without paying for the program all over again?
  22. Hi, I purchased an affinity photo license by downloading the app from the MS Store for Win10, I read that it is possible to use the same license purchased also on other PCs, but only by downloading the same license again from the MS Store. But I need to use the same license (already bought) on a PC with Win7 (not Win10), but to do this I have to download the sw from the Serif store (and not from MS) and I need a product key, but I don't have it because the app downloaded from the MS Store doesn't have the product key. How can I do? It does not seem right not to be able to use your license boug
  23. Hi, I was testing Affinity products at work with my personal licenses. I have now purchased licenses for work hoping we will be able to replace Adobe CC in near future for more users. I have uninstalled software and installed again hoping to register software with my new work account and new codes. However, after uninstalling and installing software again, it remembers my old credentials and don't ask for new keys. I removed leftover Affinity folders from C:\Program Files and from C:\Users\username\AppData\Roaming but it didn't help. So how can I reinstall Affinity produ
  24. Hello, I downloaded Photo en Designer from the MAS, but downloaded Publisher from you guys directly. I like to change that so I can get Publisher from the MAC as well regarding overview/updates. Is it possible to get a refund or is that some other way in which we can arrange this? Thank you. best, Remy
  25. Hi all, I have installed my own AP in the work computer, and now I need to completely uninstall (serial, preferences, etc) it from it and preventing that when another co-worker install AP doesn't use my license. I'm on Win10 How this can be done? Cheers, Juan
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