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  1. Hello, I just bought my first brush pack in the Affinity store. I could easily install them in Affinity Designer, but it doesn't work in Affinity photo (desktop for Windows). When i import them, i have a message saying they've been added (as i did this multiple times, it say the name is *brush pack 2, brush pack 3* and so on), but they don't show in my brush panel. I tried to create a new category first but it didn't work either. I would like to find the location folder on Windows to uninstall all those packs that didn't work and find a way for it to work ! Thanks a lot in advance for your help, joujou_tdj
  2. I'm just moving to a new PC running Windows 11 pro Version 21H2 (22000.832) Installation of affinity-photo-1.10.5.exe worked well Running then Photo.exe fails: short splash logo, window opens for a moment and closes immediately Eventlog shows .NET Runtime error eventID 1026 Anwendung: Photo.exe Frameworkversion: v4.0.30319 Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet. Ausnahmeinformationen: System.AccessViolationException bei <Module>.Raster.Buffer<Raster::Red8,Raster::Green8,Raster::Blue8,Raster::Alpha8,Raster::X5>.Clear(Raster.Buffer<Raster::Red8,Raster::Green8,Raster::Blue8,Raster::Alpha8,Raster::X5>*, Boolean, Boolean*) bei Serif.Interop.Persona.UserInterface.FontCellControlHelper.CreatePreviewBitmap(System.ComponentModel.BackgroundWorker) bei Serif.Interop.Persona.UserInterface.FontCellControlHelper.EnumFontsW(System.Object, System.ComponentModel.DoWorkEventArgs) bei System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs) bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object) Ausnahmeinformationen: System.Reflection.TargetInvocationException bei System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary() bei Serif.Interop.Persona.UserInterface.FontCellControlHelper.OnRunWorkerCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs) bei System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs) bei System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) bei System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() bei System.Threading.ThreadPoolWorkQueue.Dispatch() With Affinity Designer and Affinity Publisher there is a similar but slightly different behavior: Programm could be started but after entering email and key and accepting licence agreement the window closes and eventlog has same error message.
  3. Hello, I am on Windows 10 Home. All three applications have been installed to C:\Program Files\Affinity\ and were then moved to S:\Program Files\Affinity\ After that, C:\Program Files\Affinity\ has been deleted and replaced with a SYMLINK to S:\Program Files\Affinity\. Yesterday I updated Designer to the latest version. The installer first detected the installed program, deleted it, then deleted the SYMLINK and created a folder Affinity in C:\Program Files\. I then did the move again and relinked the folder, this time using a JUNCTION. Today I installed Photo and Publisher, the same thing happened, the JUNCTION got replaced with a physical folder Affinity in C:\Program Files\, though, the Application was found in S:\Program Files\Affinity before update, since it has been deleted from that folder. The report is true for all three applications, Photo, Designer and Publisher. Thanks and greets, Andreas
  4. Hi, The title says it all. Please add your installation files to the Chocolatey package manager for Windows . So that I can further optimize and automate my software update processes. Affinity Photo and Designer are one of the last tools on my computer that need to be updated manually. Best regards
  5. Dear Ladies and Gentleman, Is it necessary to download the ressources bought in the store (brushes, etc.) within each app (Photo, Designer, Publisher)? Some of them are really huge Or is it possible to share the downloaded ressources in any way for the different apps? (Windows-Desktop) Many thanks for an advise! Best regards, Alexander
  6. It can be quite common to the get the error The application has failed to start because its side-by-side configuration is incorrect when trying to install our apps. This error is normally caused by a corrupted download and can be resolved by re-downloading the .exe again. If you get the issues again after re-downloading, please try downloading the .exe using a different browser. Links to our downloads can be found here: https://forum.affinity.serif.com/index.php?/topic/101074-faq-downloading-the-latest-and-previous-versions-of-affinity-apps/
  7. When I downloaded a set of brushes in Photo 1.9.0.932 via the new ‘account window’ (not sure of the proper name), the application told me that there was already an existing set and it would be renamed, which was fine. However, I now have two categories, one called “Inksy Street Art 2” and one is called “Inksy Street Art 2 – Custom Brushes”. Which is the original version – which I want to remove – and which is the newly downloaded ‘fresh’ version? (I’ve had a look in the Help but I can’t see anything about this.) (I did some searches in the forums but couldn’t find anything here either, but didn’t do an extensive search.) (This is on Windows 10, in case that matters.)
  8. Good morning, I have tried to install the new version of Affinity Photo (1.7.1.). Unfortunately, the only option / button I get is "Update" (see screenshot) although I cannot find any Affinity Photo software, version, etc on the computer. As soon as I click "Update", another window pops up, saying that there is an "Invalid Path". I cannot install the programm. I have changed a hard disk about a year ago due to technical issues but have uninstalled all old software. How can I do a new, fresh, clean installation? Thanks in advance for any advices!!!
  9. Hello! I'm trying to install a macro for Affinity designer. But I can't fint "Library" under VIEW > STUDIO. Where is it? (I recently updated to 1.8.6) Thanks!
  10. H.e.l.p.! i use windows 10 Home Edition. Just purchased Publisher, downloaded and ran .exe - successfully - that's the final message. This is what i get after starting the programme and .... no further. I restarted the computer but no change. Any idea how to solve this please?
  11. hello just bought Affinity photo and I'd like to install my NIK suite and (DXO if it is possible) / I'm using NIK 2 and DXO LAB 2 when I open preferences I cannot find the right file to add in my Mac. regards, Damish
  12. Is there any problem with the latest version? I can't install it. I'm using Windows 10 version and meet all the system requirements.
  13. I just bought, downloaded and installed Affinity Designer on my 2018 Samsung Notebook 9 (Win10 i7 with Intel HD620 graphics). On launch, the splash window appears quickly overlayed by a blank white window - I assume this is the welcome/activation window, but the window is completely blank so I cannot proceed. I reinstalled the product (twice) and retried launch/run - no luck. Windows and graphics card drivers are up to date. Basically, I can't launch/run the program ... I'm stuck. I couldn't find a mention of this problem on the Affinity forums therefore I'm posting this issue here. Please advise. Thanks, Mark
  14. I have been having difficulty in updating Publisher - always getting 'Setup Failed' ..... Following advice I have uninstalled Publisher and tried to reinstall. It is still failing - now I have no Publisher at all ... disaster .... please help.
  15. I just purchased Affinity Designer. It seems that it only partially downloaded, there's no .exe file. Further, I did not receive a receipt / confirmation of purchase, nor activation number. Just a total fail. Mac OS 10.14.6. Can you help? Thank you, Missy
  16. I downloaded a newer update I was notified of and every time I tried, it fails. I uninstalled completely the older, WORKING, version of both Designer and Photo, and both keep failing install. I deleted the updated exe files, downloaded them again, still failing to install. I'm getting very frustrated because I just want to use my programs and design something already! Any help is very much appreciated! Thank you.
  17. I have a small question regarding the install method used for Affinity Photo. I noticed it's available though the Microsoft store on Windows 10, and I'm considering a purchase soon. I'm wondering, however, if I would be able to later install the software though the download process on a different computer (still windows), but not through the Microsoft store. I hope this makes sense. Thanks for any information.
  18. I am attempting to download Affinity Designer 1.7.1 (from 1.6.5). I keep getting an error message. I am running OS X Sierra 10.12.6 on an iMac 2.7GHz. Is this a problem?
  19. Hi, I'm D and I seem to be having a problem installing Affinity Publisher despite purchasing it a few days ago for preoder. Before this I have downloaded the Adobe Publisher Beta and now that I try to setup the software it said it's failed? Someone please help me, I need to do my portfolio quick
  20. I'm posting this should anyone face the same issue of the installer failing due to being unable to access the \Affinity\Photo folder. When upgrading to 1.7.0.367 and again just now to 1.7.1.404 the installation failed because even I, as a windows 10 administrator, could not access (view contents or delete) the \Affinity\Photo folder. I could not take control of the folder and the first time spent a few hours finding what appeared to be an operating system issue and found an unexpected solution: by sharing the \Affinity\ folder as owner and rebooting, I could delete both folders and successfully install Photo. (note: this has been the only folder group I have ever had this issue with as far back as Windows1.1 ;-)
  21. Latest version of Affinity designer installation keeps failing. Only one topic here addresses such similar case, in which a solution is to do a clean reboot. Wich won't cut it, in my case. As I attempt installation, by pressing "update" in the setup/installation-wizard window. It will say "preparing" and some loading bar will fill up real quick, when full or almost full, it'll simply & plainly display a "failed" in the window. This happens when I try and install the latest version, I already have affinity designer installed. Is that mabey the problem? I just don't want to find myself in a situation where I have uninstalled affinity designer and still it won't work...like me if it won't ha ha. I'm running it in Windows 8.1
  22. For those of us who have been testing the beta, when we receive the 1.7 version on Wednesday, how should we install it on Windows? I.e. do we do an uninstall of the beta followed by an install of 1.7; or, do we just install 1.7 over the top of the beta??
  23. Hello, I downloaded Affinity Photo 1.7 on Windows 10 64 bits. I got the following message quite immediately after launching the installation package: failure of the installation. Then I removed Version 1.6.5 and tried again, I got the same message. I then tried reinstalling version 1.6.5 but it failed again with the same message. I tried installing with option admin, no success. I looked for solutions on forum and tried many of them, again without success. Now I don't have Photo installed on my computer. Could you help me? Best regards. Pascal
  24. Hello there! Yesterday I downloaded the long awaited 1.7 update for Affinity products. However I immediately encountered installation issues. I get the following error: I have tried all the tips mentioned in the sticky: and the general tips for this type of issues on: https://www.minitool.com/backup-tips/this-app-cannot-run-on-pc.html as well as: https://www.drivereasy.com/knowledge/this-app-cant-run-on-your-pc-solved/#m1 I've tried running in administrator mode, white listing and shutting off SmartScreen. So far none of the suggestions have helped. I'm running: Windows 10 Enterprise 1809 64 bit version (17763.503) Please help me install the new version. Best regards Andréas
  25. For some days Designer files (.afdesign) have been trying [and failing] to load in Affinity Photo; since I can go around it just dropping them into Designer's Dock icon, I really didn't care that much, today I also got this: I mumbled something to myself and try to reset associations but instead they don't set, when I click to change for all files I get a QuickLook thing instead: I'm selecting Affinity Designer, of course, not QuickLook, I don't even know where that is. I think it must be a macOS thing since I don't remember having updated Designer recently, in fact I checked updates explicitly for Designer and they weren't any and macOS on the other hand is getting pretty sneaky with automatic crap. I'm going back to High Sierra but I haven't finished setting up a syncing solution to replace iClouds. What could I do to fix associations while I get ready to downgrade?
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