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Showing results for tags 'icloud backup'.
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On my iPad, iCloud backup has not been working for a long time. I opened a ticket with Apple Support several months ago. This past week, Apple developers finally narrowed the problem to a file or files created by Affinity Designer. According to Apple, there’s at least one file over 100 GB on the iPad that belongs to Affinity Designer. And because iCloud Backup does not support backing up files larger than 100 GB, this large file is preventing backups from completing. (iCloud Backup misleading reports that there is “not enough storage available” even though there is plenty of space available in my storage plan.) If I disable backing up files from Affinity Designer, iCloud Backup works fine. I was unable to find any such large files on my iPad by using the Files app or by browsing the iPad’s content from the Finder on my Mac. However, using a third-party file system browser, I was able to see some additional details, such as file creation/modification dates and folder sizes. Based on this information, it seems the Designer folder on the iPad is taking up more than 300 GB even though the files under the folder add up to just 228.81 MB. Evidently Affinity Designer is using more than a thousand times more storage than can be explained by the listed files. Apple developers were able to read some metadata about the >100 GB file that is preventing the iCloud Backup from working correctly. In these metadata, they found what looks like a date & time stamp: 20190516103049. (It might be part of a file name, but I’m not certain.) I have read several older threads about similar problems. It seems a work-around might be to move all Affinity Designer files to other locations (e.g., iCloud Drive or a computer), and then remove & reinstall the app. I would prefer not to do this unless absolutely necessary. I would also like Serif to help investigate this problem so that a permanent fix can be found.
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- affinity designer
- affinity designer 1.10
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