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Found 4 results

  1. I am reaching out to report an issue I have encountered while trying to use the search function on the Affinity help site's Chinese version as well as within the help menu on my Mac. In the English version of the documentation, I am able to use the search feature without any issues as demonstrated in the attached [Fig. 1] (doc: https://affinity.help/photo2/English.lproj/index.html) However, when I switch to the Chinese version of the documentation, the search button seems to malfunction. Regardless of whether I input my search terms in English or Chinese, the search yields no results, as shown in [Fig. 2], [Fig. 3]. (doc: https://affinity.help/photo2/zh-Hans.lproj/index.html) Additionally, I have discovered that the Affinity application contains built-in help documentation. When I attempt to search within this in-app help, I unfortunately face the same problem—no results are found. I am not sure if this issue is related to the one mentioned above, but it is concerning nonetheless. The lack of search results within the in-app help is shown in [Fig. 4], [Fig. 5]. [Environment Info] Affinity Help site: https://affinity.help, with chrome 122 Affinity Photo: v2.4, with mac 14.2 [Other notes] 1. I'm not sure if affinity.help is official. It comes up at the first result when I search something in Google. If it isn't, sorry for bothering. 2. Through I can read English docs, but translated doc is better as I don't need to think about languages. Also this post is translated from Chinese. [Images]
  2. I open the help: Then I type "couleur" (Color) in the search field: I hit Enter. I obtain only 1 result for Affinity Photo 2 and moreover, the result has nothing to do with colors (In fact, whatever I search, the help for Affinity Photo 2 show always the same result: "Appliquer une déformation à l'aide de Liquify Persona"). And clicking on this unique result for the search on Affinity Photo 2 returns on the first pane: Searching for "selection"? The result for the help about "selection" in Affinity Photo 2 is about "Liquify Persona", and clicking doesn't work (return to the main page for search in Affinity Photo help). I don't know if the bug is only when the system is French. Halas, forcing English langage for Affinity Photo (in Mac settings) doesn't work for the help pane which use the system language which is French: So I don't know if the bug is only on the French version.
  3. Content search in help does not work for all words. If you manage to find something, clicking on the result does not display the help content. Best Regards!
  4. I've recently upgraded to macOS Sonoma and now find that searching the local Help for all three Affinity programs no longer returns correct results. I'm 98% confident it was working before the upgrade to Sonoma (I always start doubting myself at times like this! 🙂 The quick summary is that opening the Help window in any of the applications (Help menu > Affinity AppName 2 Help) then searching using its search box returns only one match in the application's local help, and that match is not correct for the search performed. The result is consistent each time for each application, although different between applications. What Application are you using? [Designer/Photo/Publisher] Affects all three applications: Designer, Photo and Publisher Are you using the latest release version? Yes: version 2.2.0 of each application Can you reproduce it? Yes. I can reproduce it within each application, and have tried quit/rerunning the application, restarting the Mac, and also reinstalling Publisher. Does it happen for a new document? If not can you upload a document that shows the problem? Yes, it happens for new and existing documents. It also happens when the application is open but without a document being open. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? macOS X Sonoma 14.0 Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) Hardware acceleration is ON (Metal) for Publisher and Designer Hardware acceleration is OFF (OpenGL) for Photo because of an earlier bug discovered What happened for you (and what you expected to happen) Using the Help menu's "Affinity AppName 2 Help" item and searching for a keyword results in only one, not relevant, match being found in the application's local help. Provide a recipe for creating the problem (step-by-step what you did). Open the Help menu's "Affinity {Publisher, Designer, Photo} 2 Help" item. A window will open to the local help content and showing the application's logo in the centre. In the window's search box (at its top right) enter a word or phrase and press Return. Only one match will be found within the application's local help, followed below by general macOS help results. The item found appears to be consistent for each application, although different between them, and not relevant to the search. The following help item appears to be returned in each case: for Publisher it is always "Setting a cross-reference's text" for Designer it is always "Layers Panel (Export persona)" for Photo it is always "Edit selection as layer using Quick Mask" Did this same thing used to work and if so have you changed anything recently? (software or hardware) I'm as certain as I can be that this was working until recently under macOS Ventura, but since upgrading to Sonoma the problem has started. (I don't often need to use Help, but am pretty sure I used it in the week before Sonoma was released and was using the local help at the time instead of the online.) I upgraded all three applications to 2.2.0 when they were released, but can't remember if my last successful use of Help was before or after that upgrade, hence I'm not certain whether it's related to the installation of the v2.2.0 applications or of Sonoma.
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