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Found 4 results

  1. Hi, I have problems with Affinity 2 products not starting and/or freezing on me. Win 10, Lenovo ThinkPad. I mostly use Designer, but once this happens, it usually affects Photo&Publisher as well. I had these problems for MONTHS. - I normally have the most recent updates for Windows 10, for my graphics drivers, Affinity products, etc. This persisted past multiple updates. - Right now, they are current as well. I don't know how to prove it. But from the experience of the past months (and multiple updates), updating Windows, Lenovo drivers, Affinity products, hardly solves anything. - When Designer (Photo/Publisher) freezes on open, there is nothing I can do short of closing everything, rebooting, uninstalling, rebooting, reinstalling, rebooting, praying that some of it will work... - Please understand that I use my computer for work, have SSH terminals open, etc, so rebooting is not always an option. - As a result, Designer is unusable for me most of the time. Honestly, this is my last shot at finding the problem before I ask for my money back (upgraded to V2 hoping it'll help...) and go look elsewhere... Designer.DMP What I do know: - comp specs: Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz RAM: 32.0 GB (31.7 GB usable) System type: 64-bit operating system, x64-based processor Pen and touch: Pen and touch support with 10 touch points Graphics card: internal, Intel Iris Xe Graphics - there is usually nothing in the %USERPROFILE%\.affinity\Designer\2.0\CrashReports\reports , and right now, there is nothing as well - for this particular case (today's error), I went to Task Manager as Designer was trying to run and created a dump file, see attached - this (today's dump) is a case of Designer freezing on open. The splash screen disappears, UI starts to appear, and that's the end of it: - no, I really cannot reboot right now, it'll compromise my work calculations. Alas, I got so grown to using Designer for illustrating my work... can't use it anymore. - here're the settings: - when I press Ctrl+click to run, it does not open the dialog offering to reset anything. (This can be because I'm running it from the Start Menu.) - I do use DisplayFusion. I had learned to close it before running Designer, just in case... if it had ever helped, at least once, I won't be writing this bug report in such a desperate tone... admittedly, sometimes I try and don't close it, and Designer runs. I don't know why. - I don't know what else to do or what information to provide. Please help. This can't go on. It freezes pretty much every second time I try and open it. And it freezes after at most 24hrs if I just leave it open (so, say, having an illustration to return to is no longer an option). - I had learned to rely on Designer for work to make illustrations (I'm a scientist), create graphical journals, etc. In the last maybe 4 months, I truly felt crippled. Say I'm at a telecon, can I open Designer to do an illustration on the fly? That's a coin toss. I'm back from lunch, is the Designer with a screenshot database of my project still open? A coin toss. A colleague asks to update an illustration I've made in the past. You get it... Upgrading to Ver 2 did not help, so it kind of feels like I've wasted money upgrading. It really can't go on like this. Please please help. Thanks.
  2. It is these brushes in particular. https://gumroad.com/l/yFKMw There doesn't appear to be anything different about them from normal photoshop brushes that can work just fine with Affinity. Normally when I install anything of substance it might cause Affinity to freeze for a second before starting to work again. When I go to install these it just freezes permanently. I've given it up to four hours to start working again, but it always results in crashing instead. And I do say Affinity because I have tried installing the brushes on all three platforms with the same results. I have tried drag and dropping them in to install as well as the usual import brushes option. The brush pack is only 53 mb. How can I install these brushes without causing a crash? Or if it can't be done, why? I'd like to know so I don't purchase unusable brushes in the future.
  3. Hi there, Affinity Photo freezes almost every time when I close an file without making a change. You would expect it to close the file smoothly but even without having to safe anything or even loading another file it often produces just freezes. I am using a rather old iMac 2011 with High Sierra. Can someone confirm the situation? I also included a copy of the problem report the system creates for sending to apple. Maybe there is something useful in there. freeze report.txt
  4. Publisher freezes often when I work with complex documents. (Often is subjective, I’m comparing to InDesign.) This is not a proper bug report, but a request for help with reporting a class of bugs. Publisher freezes: when switching between two open documents, especially after having copied some text (often); when creating a new section using the “Add section” button in Section Manager (sometimes). Unfortunately I cannot share the documents that reliably trigger a freeze due to an NDA. I can’t seem to reproduce the freezes when performing similar steps with simple test documents. My understanding is that when Publisher crashes, it can automatically send crash reports with debug information that helps developers quickly pinpoint the cause of each crash. Does Publisher send similar automated reports whenever it freezes and a user forces it to quit using an operating system feature?
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