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  1. Today I was really exited about Affinity Version 2, so I have bought the new full suite (3 software for Mac and 3 software for iPad Pro). Using affinity publisher version 2, I tried to open the file I created with affinity publisher version 1 and... an horrible surprise: I opened the file, scrolled same pages, and after 10-20 seconds the app freezes completely. I tried to force the app to quit, I tried a few more times to reopen the file, but affinity publisher version 2 always freezes.. I tried to restart my Mac, I tried to go to affinity publisher > preferences and strongly increase the memory the app can use on my Mac (closing every other app in background), but unfortunately publisher V2 keeps freezing after few seconds. So, I tried to reopen the document and, without scrolling any pages (in order to avoid that the app immediately freeze), I immediately tried to run a preflight check of the document.. the app freezes almost immediately without completing the preflight check. Please, can I send my file to affinity staff, in order to help me? In the meanwhile I can use affinity publisher version 1, but this is a temporary solution (since publisher 1 won't receive further updates in the future, and I don't like the idea of working with a software that will be outdated in te future), so it's crucial for me to understand the situation: - if it's a stability bug, there is no problem: I can wait for stability improvements (in the meantime I can keep using publisher v1) - if it's an hardware problem (see below the Mac I'm using) or a MacOS problem (see below the Mac I'm using), there is no problem: if with a newer and more powerful Mac the file works perfectly with affinity publisher version 2 (so that the problem is my Mac), I can wait for MacOS updates and in the following year I'm planning to buy a new Mac; - but.. it's crucial to me to understand if affinity publisher v2 no longer supports files like mine (file created with publisher V1, that works with publisher V1, but not with publisher V2), so that I should look for another type of software (I won't ask for a refund of the purchase, since I'll keep using affinity suite for other lighter purposes, but I really need to know if this is only a bug or I'm asking too much to this software) I hope somebody can help me (if I need to buy some sort of technical support, I don't mind, I just want to understand the situation and I hope to solve the problem, since I really LOVED affinity publisher V1). Thank you very much Andrea Hardware: - mackbook pro 13 inch, 2017 - intel core i7, - Intel Iris Plus Graphics 650 1536 MB - RAM 16 GB 2133 MHz LPDDR3 - 1TB OS: - Mac OS Ventura 13.0 Software: - Affinity Publisher 2.0.0 (I've bought the new software today) What happens when affinity publisher v2 freezes: - see the attached screenshot System monitor when affinity publisher v2 freezes: - CPU skyrockets and then system monitor tells me that affinity publisher version 2 is unresponsive: see the second attached screenshot Another attempt with Publisher for iPad I tried to open that file with affinity publisher for iPad, since my iPad is newer and more powerful than my Mac (I have an iPad Pro 12.9", 2021, M1, 2TB, iPadOS16). When I tried to open the file with affinity publisher for iPad I see a really strange massage: a popup tells me that affinity Publisher for iPad cannot open the file since it "includes functions of a newer version of affinity publisher"... but that file was created with affinity publisher version 1!). See the third attached screenshot.
  2. Hi, this bug happens constantly with the following file and new blank documents. IMG_5523.afdesign 1) I open a JPG in Designer -> save as .afdesign 2) Use measurement tool and measure a distance A/B in pixels 3) Open "set scale" dialog -> enter "4.5m" and click "Anwenden" The dialog closes -> the widget now shows the computed distance in Meters -> Designer freezes The app does not recover. If i try to close the app via taskbar -> "Fenster schließen" i get the Save dialog but can't click any of the three buttons. The dialog is also freezed - can't click or move it. Have to force shutdown via the taskmanager: This error happens in 100% of all tests. Regardless of hardware acceleration on or off. EDIT I found this weird context 1) If i try this workflow with a fresh blank DIN A4 document (file -> new -> preset print, DIN A4 document unit Millimeter) there is no crash. Can use the tool after setting the scale to "4.5m" and continue work. Tool now shows distances in calculated scale and Meters. Document and Scale units are both metric blank-test-a4-print.afdesign 2) Now in the existing document I change the document unit settings from Millimeter to Pixel After that i do the above workflow again: measurement tool, measure A/B, set scale -> OK -> Designer freezes Have to force shutdown Designer via windows task manager. 3) The same crash appears even without changing the document units to pixel. It's enough to set the the scale units to Pixel when the document units differ (Millimeters): Conclusion: the whole scale units conversion (Pixel to Meters or vice versa) breaks the app.
  3. Hello! I had this problem at least twice now, and want to report it. When using the brush repeatedly, while having pen pressure on, affinity designer freezes and crashes, after a few quick brush strokes. I tried it without the pen pressure and it works fine without it, i think. Only setting I have changes i that I disabled Windows Ink inside of Affinity Designer and on my tablet. I don't have any issues with pen pressure on Affinity Photo, so I personally think the vector brush tool in Affinity Designer with pressure sensitivity ON is just bugged. Hope you can reproduce this problem and fix it. Thanks for your time and patience! Extra Specs, just for good measure: GPU: RX Vega 56 CPU: Ryzen 5 3600 CPU Graphics Tablet: Huion Inspiroy 950P. RAM: 16 GB of something. affinitybrushbug.mp4
  4. Not sure if it has anything to do with the recent update but Affinity has been crashing/freezing very frequently for me. I get the pinwheel of death, and then just give up on waiting for it to resolve and have to ctrl+alt+del my way out.
  5. Last days I face several freezing from Photo by tasks with brushes. Only by taskmanager I can stop it. I hope the dump (1.95 gb) can help to find the problem. I have no OpenCL on. I have set Photo to working in warp mode, but here the same problems. I had this week a studio update driver for the Nvidia 1050Ti gpu maby this can effect under win 11 beta. 1210978147_dumpphoto.zip
  6. Since two weeks, I was searching for many hours, why my Affinity Photo showed only the splash screen and then an empty, frozen window consuming all CPU power on one core. I checked .NET, changed my graphic card, set the color managment to default, disable OpenCL usage, did a Windows repair run, installed Affinity Photo from 1.8.5 to 1.10.1, renamed a Capture One DLL, removed unnecessary fonts, deleted the settings in the AppData/roaming directory and .... nothing solved the startup problem. When sorting the installed software on my Windows 10 system by time, I saw, that I have updated the software for my Huion Graphic tablet about two weeks ago, which I am using sucessfully with my Capture One 20. After deinstalling the software, Affinity Photo starts now normally again 😄 I hope, this will help and save time for other Affinity Photo users !!!! Regards, Erik
  7. Hi, I bought Affinity photo for Ipad a few days ago, I am just finding my way around, but have urgent work that I’d like to do. I imported some favorite.abr brushes and Frankentoon brushes that I bought for Affinity designer a while ago. Then tried to use the paint bucket and the app froze. It also distorted all the painting I did on another layer. I quit, even restarted my IPad. No use! Please I am an illustrator, using photoshop and procreate mostly and Designer, but I,ve been so excited to possibly replace photoshop with Affinity photo...? I urgently need this app to work, please help?! My first main action I want to do is the following: (This is what I was checking out when the app just froze! In photoshop, I usually I create a Layer with my line art and then a layer below for colouring. To start, I use the Bucket tool on a below with "Sample All Layers selected” and a 10% tolerance for the basic flat colours. This way I can have my lineart and color separate. How can I do this in Affinty photo? Thanks! Paddy
  8. Suddenly having some freezing issues on iMac, Big Sur (I have to force quit often). I am not sure it's actually Affinity as I am having some problems with Finder/indexing which led to me reinstalling the OS then recovering everything from a backup. So, I am not getting any crash reports but I do have some Diagnostic Reports. Would that help someone at Affinity with my problem. Other suggestions? -Thanks
  9. My affinity photo hangs and does not recover while making curves adjustment. I was following the steps mentioned in following tutorial to adjust skin tones. https://affinityrevolution.com/color-correct-skin-affinity-photo-tutorial/ While adjusting the red channel affinity photo hangs. CPU usage during hang. Even after waiting for 5 minutes affinity photo doesn't recover. Affinity Photo Version: 1.9.2.1035 Windows Version : Windows 10 - OS Build 19042.867 I am trying to create a repro for this issue, by that time can any one confirm of there are any known issues with version? Thanks.
  10. Hello Everyone, I have bought Affinity Photo in the sale since I love Affinity Designer and wanted to try Photo. But I have a weird Issue. When using AF Photo, after some time, between 30 minutes and a couple hours, my Computer freezes and I can only move my cursor. Around 10 seconds later I get a Blackscreen for another 3-5 seconds, after which many Programs using my GPU only have a black output or I have visual glitches, like in the images in AF Photo. I have a ryzen 9 3900x, 64 GB Memory and an RTX 3080. Something like this happened only in Affinity Photo so far. I have tried reinstalling the GPU Driver and I have validated my Windows Files, but the Issue still ocurrs. Is anyone having the same problem or is there a fix for this? Thanks in Advance.
  11. I've seen several bug reports targeting all Affinity apps with Wacom tablets and I had got the same experiences with my Intuos 3 (PTZ930) on Windows 10. Problem: - Tool cursors misalignments, for example the selection tool draws the selection frame somewhere on the screen and not where I placed the cursor with the pen or mouse. - No button was clickable - App freeze and crash after a short time Solution: 1. Go to app preferences -> Tools 2. Change Tablet Input Method from "Low precision" or "High precision" to "Windows Ink" 3. Restart the app (obligatory) From now on the tablet works as desired (at least mine)! I hope this helps someone struggling with the same problems.
  12. When using Affinity Photo I switched over to the Tone Mapping persona and it froze my Win 10 PC. I have all the latest drivers (last I checked) Task Manager wouldn't even open the only thing i could do is barely move a stuttering cursor over the completely frozen screen , I had to resort to holding the power button to turn off the computer. If there is any way of stopping this or making sure it doesn't happen or happens less frequently I would appreciate a proverbial hand.
  13. I am currently making a weekly planner using affinity publisher and it is freezing a lot. for example if I simply scroll up or down it might freeze or if I click on something it will freeze for 2 or 3 seconds. It isnt really a problem until I am moving things around then it freezes A LOT. I have checked the specs of my laptop and it is more than capable of handling publisher, I also use affinity designer on a daily basis and it does not have any such problems even with multiple applications open. Does anyone have any suggestions? Thank you.
  14. Transparent glass in minutes. Digitally Fearless Affinity Photo beginner video tutorial on how easy it is to use blend options (blend-if) to make transparent glass. This tutorial also uses curves and liquify. https://youtu.be/PI4pz5RqrWQ
  15. Hi, Photo on Windows 10 on my Dell 5570 laptop is freezing for me every time I use the slice tool whilst also setting specific image dimensions. I enter the dimensions, then the whole programme freezes, requiring me to force close it and restart it. Any ideas? Thanks, Jack
  16. After doing the new update, I can't seem to open a new document with out the program freezing and crashing. Whether hitting 'new doc' on the opening screen or through File/New Doc it just stops working and I can't click on anything else. No error code or anything either. I have to force it to close. Anyone else have this problem or know how to fix it? Thanks
  17. I draw on Pixel Persona and after a while, ca 5min of drawing it just freezes up.... . And my PC is not the issue here. Drivers are up to date and my PC is more than good enough for a couple drawings. Issue was on 1.83 and still there with the newest update. OS Name Microsoft Windows 10 Home Version 10.0.18363 Build 18363 Processor AMD Ryzen 9 3900X 12-Core Processor, 3793 Mhz, 12 Core(s), 24 Logical Processor(s) 132 GB DDR4 Ram NVIDIA GeForce RTX 2080 Ti
  18. Hi there, Please can you help? Affinity Photo keeps freezing when I try to move a layer (i.e. about half a dozen mouse clicks after launching the software). The file size is small (less than 1MB). I'm running AF on a Wacom Studio Pro (Windows 10 Pro) with 16MB ram and 399GB free disk space. I have reinstalled the computer which has not helped this issue. Please can anybody point me towrads some things to try to resolve this? It is the only App crashing, everything else seems to be fine. Many thanks in advance for any help you could kindly offer.
  19. Hi, I have recently started using Affinity Designer on my Macbook Air. Each time I save I get the spinning wheel and need to force quit and restart the app. Fortunately my work is saved, but it is a slow way to work. I have installed any updates I have seen in hope to solve the issue and am currently running 1.8.3. My computer is running Catalina 10.15.4. Can you please help? Thanks, Annika
  20. Almost every time I run a boolean operation to divide or unite vector curves in AD, it freezes on me as shown in attached image. I have to force quit and restart the app and try again in smaller doses or move it to Illustrator and try again there. I have an iMac with 12GB of RAM - I don't know if the issue is I need more RAM, or if it's still a bug Affinity is fixing? I ordered more RAM recently, so I'll be able to try it again after installing it to see - but I wanted to see if anyone had any info pertaining to this issue - thanks!
  21. Hello everyone. I have a similar problem with the program freezing up. My computer is strong enough for it to handel anything, so there is no problem with that. I draw with affinity photo and not long into the process and the program freezes. I can't change tools and I can't click on anything else. The only thing I can do is minimize the window, but that is all. The canvas size is not big and I don't have much else open which could cause the freeze. I do use a wacom tablet and windows 10. If there is a solution to that I would be grateful. I have been waiting to have a strong enough pc to use such a program properly, so it's quite the let down now that it freezes up. Already thanks for any help.
  22. I've had this happen on more versions than the most recent one. I'm on Windows 10 and have a Wacom but the last time it happened I wasn't clicking with the Wacom pen (it was plugged into USB port just sitting off to the side pen not even close to it), but was using my trackball to click with. I had two files open which weren't even 100x100 pixels and not by any means excessive amount of layers (under 30). My system has enough RAM and empty hard drive space to support heavy load gaming (not concurrent to Affinity being open) so memory being part of the issue seems very unlikely.
  23. Version: 1.8.2.620. I did not have this problem with previous versions. It seems to be a problem with Wacom Tablet. Not related to a specific action. Last time it occured with Mesh Warp. At a certain point Afiinity Photo "freezes". Everything still seems the same, but nothing happens anymore. Try to save the file, but Affinity does not respond. Misty screen. The only possible action is to force ending Afiinity. And yes: work lost! Please do something about this. Kind regards, Ben
  24. In Affinity Photo while working on an an image, I'm not able to pan the image using the View (hand) tool while zoomed in. I'm trying to follow one of Drippy Cat's Tutorials, using a DNG file he provides. This is not specific to this file though. Once I have several layers, after zooming in, the Hand tool ceases to work. To reproduce, open an image, duplicate the background, for a base layer to start with your processing. Rename it if you wish. Apply a Layer Blend Mode to the duplicated layer (base). Per the tutorial I applied Soft Light. Adjust Opacity to taste. Apply a Layer Mask Paint out areas (Basic, Large, Soft Brush) Adjust Opacity Rename Right-Click to Merge Visible. At this time I was zoomed in to the image, using the Zoom Tool (Z) and my pen tablet, dragging to zoom in/out. I tried to move/Pan the image and the View tool (hand) would not respond. I can not move the document/image. I've tried this with my mouse as well as my pen tablet (Wacom Intuos 3 Small). I can do other things, change tools, but can not pan. If I save and then close the document, then reopen, the view tool works again.
  25. Hello! I noticed today that the most current IOS 12 assets freeze Affinity Designer for me. I downloaded the IOS 11 assets - didnt make no difference. I reset the entire program and it still has the same problem. I can usually place ONE asset onto the canvas and the second one freezes the entire program. Oddly enough the Affinity Grade UI Kit works perfectly and I have the current version of Affinity Designer. Dont know what else to do 😅 Maybe someone else has an idea what could cause this issue?
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