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  1. Title says it all. The message dialog pops up, asks if I wish to update, then the app freezes. This happens for Photo, Publisher and Design. This happened in Photo 2.5.1 as well as 2.5.2 and the corresponding version for Publisher and Design. How can I hunt down the issue?
  2. Sorry guys I'am not happy with the leatest version under Windows 11 Using brushes in every sort the system hangs up, or freeze up, Or I need to rmove the crash handler by hand to get the systeem working, or I need to rermove Photo to get my system working. I have the newest windows versions, newest graphic drivers and so more. for the RTX Nvidia 3060 (studio) I use a Intel i7-11700K cpu with 80 Gb ram The leatest beta had and have not this problem. So I don't know what is different to version? Intrest is I have seen this sort problems before 2.4.1 beta was running perfect and the final version gives problems.
  3. Hello! I had this problem at least twice now, and want to report it. When using the brush repeatedly, while having pen pressure on, affinity designer freezes and crashes, after a few quick brush strokes. I tried it without the pen pressure and it works fine without it, i think. Only setting I have changes i that I disabled Windows Ink inside of Affinity Designer and on my tablet. I don't have any issues with pen pressure on Affinity Photo, so I personally think the vector brush tool in Affinity Designer with pressure sensitivity ON is just bugged. Hope you can reproduce this problem and fix it. Thanks for your time and patience! Extra Specs, just for good measure: GPU: RX Vega 56 CPU: Ryzen 5 3600 CPU Graphics Tablet: Huion Inspiroy 950P. RAM: 16 GB of something. affinitybrushbug.mp4
  4. Steps to reproduce: Create a new document Create 3 text objects Lock one of them Deselect all objects Shift select one unlocked text object, then the other, all is well and as expected Without letting go of Shift, try to select the locked text object The app will hang, Affinity Design will start using a lot of CPU time See video below for a visual guide. Workaround for this bug is... waiting. The app will eventually unfreeze itself, but it might take a while. On a Ryzen 3700x it takes around 3 minutes to become responsive again. EDIT: The first time you trigger this bug, the app will take the longest to regain responsiveness again. On subsequent triggers the app will still become unresponsive, but recover much faster... 🤔 Thanks! Gravação 2023-07-13 122658.mp4
  5. Hi! I am having a problem exporting a PDF document. I believe the preview can not be generated somehow causing Publisher to crash. I created a completely empty document of 200 x 100 cm. This one also crashed when trying to export to PDF. The 'Creating preview' freezes right away. Not spinning what so ever. But when I reduced the image size to 190 x 100 cm the preview was created and I could export a PDF. So this seems to be a size issue? The export of the 200 x 100 cm document works fine for jpg, png. But also not fo webp or jpg XL. I tried disabling hardware acceleration but that did not help. I will attach the test file (200 x 100 cm) so maybe others can verify this issue. Or not... Tips or workarounds are welcome. test.afpub
  6. I am a new user to Affinity Pro 2 and I am trying it out as an alternative to Photoshop. I just finished downloading the app on my windows computer. Anytime I try to open a photo of any type the program goes “not responding” and eventually crashes. This happens no matter what type of photo I open or where it’s located on my computer. I’ve tried resetting the app multiple times, I’ve tried updating my computer, I’ve tried restarting the computer multiple times, and nothing seems to work.
  7. Today I was really exited about Affinity Version 2, so I have bought the new full suite (3 software for Mac and 3 software for iPad Pro). Using affinity publisher version 2, I tried to open the file I created with affinity publisher version 1 and... an horrible surprise: I opened the file, scrolled same pages, and after 10-20 seconds the app freezes completely. I tried to force the app to quit, I tried a few more times to reopen the file, but affinity publisher version 2 always freezes.. I tried to restart my Mac, I tried to go to affinity publisher > preferences and strongly increase the memory the app can use on my Mac (closing every other app in background), but unfortunately publisher V2 keeps freezing after few seconds. So, I tried to reopen the document and, without scrolling any pages (in order to avoid that the app immediately freeze), I immediately tried to run a preflight check of the document.. the app freezes almost immediately without completing the preflight check. Please, can I send my file to affinity staff, in order to help me? In the meanwhile I can use affinity publisher version 1, but this is a temporary solution (since publisher 1 won't receive further updates in the future, and I don't like the idea of working with a software that will be outdated in te future), so it's crucial for me to understand the situation: - if it's a stability bug, there is no problem: I can wait for stability improvements (in the meantime I can keep using publisher v1) - if it's an hardware problem (see below the Mac I'm using) or a MacOS problem (see below the Mac I'm using), there is no problem: if with a newer and more powerful Mac the file works perfectly with affinity publisher version 2 (so that the problem is my Mac), I can wait for MacOS updates and in the following year I'm planning to buy a new Mac; - but.. it's crucial to me to understand if affinity publisher v2 no longer supports files like mine (file created with publisher V1, that works with publisher V1, but not with publisher V2), so that I should look for another type of software (I won't ask for a refund of the purchase, since I'll keep using affinity suite for other lighter purposes, but I really need to know if this is only a bug or I'm asking too much to this software) I hope somebody can help me (if I need to buy some sort of technical support, I don't mind, I just want to understand the situation and I hope to solve the problem, since I really LOVED affinity publisher V1). Thank you very much Andrea Hardware: - mackbook pro 13 inch, 2017 - intel core i7, - Intel Iris Plus Graphics 650 1536 MB - RAM 16 GB 2133 MHz LPDDR3 - 1TB OS: - Mac OS Ventura 13.0 Software: - Affinity Publisher 2.0.0 (I've bought the new software today) What happens when affinity publisher v2 freezes: - see the attached screenshot System monitor when affinity publisher v2 freezes: - CPU skyrockets and then system monitor tells me that affinity publisher version 2 is unresponsive: see the second attached screenshot Another attempt with Publisher for iPad I tried to open that file with affinity publisher for iPad, since my iPad is newer and more powerful than my Mac (I have an iPad Pro 12.9", 2021, M1, 2TB, iPadOS16). When I tried to open the file with affinity publisher for iPad I see a really strange massage: a popup tells me that affinity Publisher for iPad cannot open the file since it "includes functions of a newer version of affinity publisher"... but that file was created with affinity publisher version 1!). See the third attached screenshot.
  8. Hi, this bug happens constantly with the following file and new blank documents. IMG_5523.afdesign 1) I open a JPG in Designer -> save as .afdesign 2) Use measurement tool and measure a distance A/B in pixels 3) Open "set scale" dialog -> enter "4.5m" and click "Anwenden" The dialog closes -> the widget now shows the computed distance in Meters -> Designer freezes The app does not recover. If i try to close the app via taskbar -> "Fenster schließen" i get the Save dialog but can't click any of the three buttons. The dialog is also freezed - can't click or move it. Have to force shutdown via the taskmanager: This error happens in 100% of all tests. Regardless of hardware acceleration on or off. EDIT I found this weird context 1) If i try this workflow with a fresh blank DIN A4 document (file -> new -> preset print, DIN A4 document unit Millimeter) there is no crash. Can use the tool after setting the scale to "4.5m" and continue work. Tool now shows distances in calculated scale and Meters. Document and Scale units are both metric blank-test-a4-print.afdesign 2) Now in the existing document I change the document unit settings from Millimeter to Pixel After that i do the above workflow again: measurement tool, measure A/B, set scale -> OK -> Designer freezes Have to force shutdown Designer via windows task manager. 3) The same crash appears even without changing the document units to pixel. It's enough to set the the scale units to Pixel when the document units differ (Millimeters): Conclusion: the whole scale units conversion (Pixel to Meters or vice versa) breaks the app.
  9. Nombre del dispositivo LAPTOP-J9K69HS3 Procesador Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz RAM instalada 12.0 GB (11.8 GB utilizable) Id. del dispositivo D660CA1F-1359-4A0E-9F6C-5B09E233D96D Id. del producto 00327-30829-33823-AAOEM Tipo de sistema Sistema operativo de 64 bits, procesador x64 Lápiz y entrada táctil Compatibilidad con entrada manuscrita Edición Windows 11 Home Single Language Versión 21H2 Se instaló el ‎24/‎10/‎2021 Compilación del SO 22000.493 Experiencia Paquete de experiencia de características de Windows 1000.22000.493.0
  10. I have about 90-80 slices in my project (It's and Android app) , and each slice is exported to a number of files (PNG and SVG). When using my mouse wheel scrolling up and down, folding and unfolding my slice to check that the export looks ok Designer freezes. 1. I first created a "master" export setup manually, exporting one SVG file and a number of PNG files in various resolutions to target all DPI:s 2. I used the "copy export format setup to clipboard" 3. I marked all my other slices (except the top one) 4. I used the "Add export format setup from clipboard", so all my slices is exported in the same manner (keeping the slice name unique) 5. Using mouse wheel in the Slices area up and down 6. Unfolded a few of the slices and rolled the mouse wheel up and down fairly quickly 7. Designer freezes, boom. It recovered my file when I restarted though (phew) I also created a crash dump file of the Designer process was frozen and ran it through DebugDiag Crash Analyzer, the report is attached. I suppose I could send my file to the developers if that helps reproducing the freeze, but I rather not post it on the forum Video capture Sometimes the slices are not redrawn properly in the UI, not sure how to recreate this - but here's what it looks like: Video clip with the error . Designer_MultipleRules.mht
  11. Not sure if it has anything to do with the recent update but Affinity has been crashing/freezing very frequently for me. I get the pinwheel of death, and then just give up on waiting for it to resolve and have to ctrl+alt+del my way out.
  12. Having a laptop with 4k screen and 2 external screens, both 1920x1080, when using Winkey-shift-arrow(left/right) to move the application to the third screen, the interface doesn't respond to hovers and clicks anymore, so is completely unresponsive and unusable (freezing UI). The software itself doesn't freeze though, as it's still possible to move it back to either screen 2 or screen 1 with winkey-shift-arrow and there it still works. Other software is not having this issue, so this seems to be Affinity-only. When, instead of using winkey-shift-arrow to move the application to the third screen, I just move the Affinity-window from the first to the third screen by mouse, this issue doesn't occur and the application still works on the third screen. Also, weirdly enough, on the second screen, which is also 1920x1080, just like the third screen, it also just works, so also when using winkey-shift-arrow to move the window there. So to me this means this isn't a resolution thing, or at least it shouldn't be, as mon 2 and mon 3 both have the same resolution and refreshrate. Using windows 10, build 19042.1288
  13. Last days I face several freezing from Photo by tasks with brushes. Only by taskmanager I can stop it. I hope the dump (1.95 gb) can help to find the problem. I have no OpenCL on. I have set Photo to working in warp mode, but here the same problems. I had this week a studio update driver for the Nvidia 1050Ti gpu maby this can effect under win 11 beta. 1210978147_dumpphoto.zip
  14. Since two weeks, I was searching for many hours, why my Affinity Photo showed only the splash screen and then an empty, frozen window consuming all CPU power on one core. I checked .NET, changed my graphic card, set the color managment to default, disable OpenCL usage, did a Windows repair run, installed Affinity Photo from 1.8.5 to 1.10.1, renamed a Capture One DLL, removed unnecessary fonts, deleted the settings in the AppData/roaming directory and .... nothing solved the startup problem. When sorting the installed software on my Windows 10 system by time, I saw, that I have updated the software for my Huion Graphic tablet about two weeks ago, which I am using sucessfully with my Capture One 20. After deinstalling the software, Affinity Photo starts now normally again 😄 I hope, this will help and save time for other Affinity Photo users !!!! Regards, Erik
  15. Hi, I bought Affinity photo for Ipad a few days ago, I am just finding my way around, but have urgent work that I’d like to do. I imported some favorite.abr brushes and Frankentoon brushes that I bought for Affinity designer a while ago. Then tried to use the paint bucket and the app froze. It also distorted all the painting I did on another layer. I quit, even restarted my IPad. No use! Please I am an illustrator, using photoshop and procreate mostly and Designer, but I,ve been so excited to possibly replace photoshop with Affinity photo...? I urgently need this app to work, please help?! My first main action I want to do is the following: (This is what I was checking out when the app just froze! In photoshop, I usually I create a Layer with my line art and then a layer below for colouring. To start, I use the Bucket tool on a below with "Sample All Layers selected” and a 10% tolerance for the basic flat colours. This way I can have my lineart and color separate. How can I do this in Affinty photo? Thanks! Paddy
  16. Suddenly having some freezing issues on iMac, Big Sur (I have to force quit often). I am not sure it's actually Affinity as I am having some problems with Finder/indexing which led to me reinstalling the OS then recovering everything from a backup. So, I am not getting any crash reports but I do have some Diagnostic Reports. Would that help someone at Affinity with my problem. Other suggestions? -Thanks
  17. My affinity photo hangs and does not recover while making curves adjustment. I was following the steps mentioned in following tutorial to adjust skin tones. https://affinityrevolution.com/color-correct-skin-affinity-photo-tutorial/ While adjusting the red channel affinity photo hangs. CPU usage during hang. Even after waiting for 5 minutes affinity photo doesn't recover. Affinity Photo Version: 1.9.2.1035 Windows Version : Windows 10 - OS Build 19042.867 I am trying to create a repro for this issue, by that time can any one confirm of there are any known issues with version? Thanks.
  18. Hi there, Affinity Photo freezes almost every time when I close an file without making a change. You would expect it to close the file smoothly but even without having to safe anything or even loading another file it often produces just freezes. I am using a rather old iMac 2011 with High Sierra. Can someone confirm the situation? I also included a copy of the problem report the system creates for sending to apple. Maybe there is something useful in there. freeze report.txt
  19. Hello Everyone, I have bought Affinity Photo in the sale since I love Affinity Designer and wanted to try Photo. But I have a weird Issue. When using AF Photo, after some time, between 30 minutes and a couple hours, my Computer freezes and I can only move my cursor. Around 10 seconds later I get a Blackscreen for another 3-5 seconds, after which many Programs using my GPU only have a black output or I have visual glitches, like in the images in AF Photo. I have a ryzen 9 3900x, 64 GB Memory and an RTX 3080. Something like this happened only in Affinity Photo so far. I have tried reinstalling the GPU Driver and I have validated my Windows Files, but the Issue still ocurrs. Is anyone having the same problem or is there a fix for this? Thanks in Advance.
  20. I've seen several bug reports targeting all Affinity apps with Wacom tablets and I had got the same experiences with my Intuos 3 (PTZ930) on Windows 10. Problem: - Tool cursors misalignments, for example the selection tool draws the selection frame somewhere on the screen and not where I placed the cursor with the pen or mouse. - No button was clickable - App freeze and crash after a short time Solution: 1. Go to app preferences -> Tools 2. Change Tablet Input Method from "Low precision" or "High precision" to "Windows Ink" 3. Restart the app (obligatory) From now on the tablet works as desired (at least mine)! I hope this helps someone struggling with the same problems.
  21. When using Affinity Photo I switched over to the Tone Mapping persona and it froze my Win 10 PC. I have all the latest drivers (last I checked) Task Manager wouldn't even open the only thing i could do is barely move a stuttering cursor over the completely frozen screen , I had to resort to holding the power button to turn off the computer. If there is any way of stopping this or making sure it doesn't happen or happens less frequently I would appreciate a proverbial hand.
  22. Publisher is great. Started Freezing often. I lost much time in-between my frequent CTRL+S for frequent file saves/restart/freeze cycles. Found many other people posting about freeze and crash items. Noticed several that mentioned connections to fonts. Too many fonts installed, freeze during font selection, etc. ) So I looked for a font I had recently installed and was sprinkled throughout my text. PWSERIFSCRATCH. I removed this font from my text. And still crashes/freeze continued....Ooops, missed two spots. Once all instances of this font were removed from the text box I was working on that spread through 10 pages, the freezing stopped. All is good now. I still reflexively hit CTRL+S every few seconds, but so far it has been working fine. Some thoughts....On a good day, Publisher uses 2GB of memory. Not even Chrome uses this much memory. When it crashes, it seems to be over 2.6GB of memory. Perhaps the font control is working overtime and runs up the memory until my Win10 Microsoft Surface i7-7660 2.5GHz with 8.00GB Memory. Can Publisher be engineered to use less memory?
  23. I am currently making a weekly planner using affinity publisher and it is freezing a lot. for example if I simply scroll up or down it might freeze or if I click on something it will freeze for 2 or 3 seconds. It isnt really a problem until I am moving things around then it freezes A LOT. I have checked the specs of my laptop and it is more than capable of handling publisher, I also use affinity designer on a daily basis and it does not have any such problems even with multiple applications open. Does anyone have any suggestions? Thank you.
  24. Transparent glass in minutes. Digitally Fearless Affinity Photo beginner video tutorial on how easy it is to use blend options (blend-if) to make transparent glass. This tutorial also uses curves and liquify. https://youtu.be/PI4pz5RqrWQ
  25. Hi, Photo on Windows 10 on my Dell 5570 laptop is freezing for me every time I use the slice tool whilst also setting specific image dimensions. I enter the dimensions, then the whole programme freezes, requiring me to force close it and restart it. Any ideas? Thanks, Jack
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