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  1. the updater GUI tells me that there is an update available, but when i click update now it gives me an installation error without details. I use Windows. Does someone have an idea why? Or can someone tell me how to install the update manually?
  2. So I had this logo and business card redesign that I was working on and I was pretty much done except for some minor touch ups, and I go to my iPad today to find that I can’t open the file anymore. All it says now it “loading failed, Unable to load document”. Now this was a big file as it was an extensive redesign with many options and a lot of work has gone into this file. And now I can’t open it. Is there like a way to fix this? It’s not in my files app so there is no way of me getting the file through there, if I press save the app freezes and then crashed, and duplicate does nothing. Like I said already a lot of work when into this file, so would it be possible for me to open it again?
  3. Thought it would be a good day to start learning Affinity, but I can’t even open the sample artworks. I get the message that an unknown error has occurred downloading samples. Frustrating. I’m on an iPad Pro 12.9” with more than 100GB free. My internet is working. I have tried everything I can think of, from restarting the app to deleting and re-downloading. The app has been on my device since December when I purchased it, but this is the first time I’m trying to use it. Screenshot attached. I would appreciate it very much if someone could help. Thanks
  4. Hey everyone, This is a bit niche and I have not checked if a topic like this already exists. What I'm looking for is a compatibility guide with workarounds for creating macros. For the past few days I have been trying to create macros but keep getting stuck because its so unbelievably cumbersome. One big PIA is the level selection. It’s a mess with all its confirmation prompts – just select the damn level I clicked on already! Anyway, I already got used to that by now, that’s not the issue. These two are my current questions, and I haven’t found a solution for it, maybe some of you have ideas? Creating a fill layer and changing its colour It's just not possible, you'll get this warning and the colour will be reset: Select all (as in an unspecified number) layers (to group them or similar) There's no keyboard shortcut or menu item that does this, as far as I know. Anyway, for some reason I didn't notice the option in the menu. It even has a shortcut! 🤦‍♂️ Solution: Select → Select all Layers or ⌥⌘A Do you have similar questions? Is there maybe already a place where questions like these get asked and answered? Does someone know how to get these operations to work or how to work around them? Have a nice weekend Dennis
  5. The final pictures have brick-like flaky holes within holes it after exporting. The export preview has the same. How can I fix this?
  6. Hey, I'm in some serious need of help. I was working on a project earlier when suddenly I got an error message that it could not be saved because "because primary storage is out of space." which isn't true. I have all of my Affinity files stored on iCloud which has lots of space. I've also tried saving older projects even in Photo and I've gotten similar errors such as "File was lost" or "Access to the document file was lost while performing initial loading". Some files can be opened but upon editing them and saving them, I am met with another error message and forced to quit my document. I have rebooted my iCloud drive on my Mac which fixed my issues for about a day and I'm met with the issue again. Any help would be greatly appreciated
  7. I tried to purchase a digital copy of Affinity Designer but the website said there was an error with my card and that I should try again later. However the payment did go through on my side as it is showing in my bank account.
  8. Greetings, Affinity Photo 2.0.3 Steps to reproduce: Take any raster layer, 8bit, sRGB Add Live Filter "Gaussian Blur" with eg. 10 px radius Change the opacity of Live Filter to 1% Change blending mode of Live Filter to "Overlay" Until now, everything seems to be fine. You are seeing an almost unmodified layer content. Now, change the Live Filter opacity from 1% to 0% First bug: Despite that blur itself is actually not visible, obviously the image is being applied to itself in Overlay blending mode, while You should be seeing unaltered image. For reference, You may want to convert the document to CMYK FOGRA39, and check there (it behaves correctly). You are still in sRGB. Grab the "Radius" slider and move it randomly. Image is being divided into semi-random areas, similar to screenshot below. Try to "merge" the Live Filter. The artefacts are likely to be embedded into layer pixels. This procedure takes "gaussian blur" as an example. Same glitchy beaviour occurs also when using different Live Filters. KR,
  9. I purchased and downloaded V2 hoping that the error I started having with v1 recently would not be there. Unfortunately, V2 also fails to save .afphoto files more than once in my external exFAT drive. This is really disappointing, as I can't work on any of the files I have on this drive, without transferring them to the Mac. When is this going to be fixed please?
  10. Affinity Designer on the windows desktop was forcibly closed when I was looking for fonts in the search field, has anyone experienced this too? I don't know if this has anything to do with windows 11 22H2, but I never experienced this before updating my windows to 22H2
  11. Good Morning, I've never had any issues with Affinity Designer until today. It opens fine and works fine until I type some text and then go and try change the font, it just closes down. I've made sure it's up to date and my windows is up to date too, yet still the same issue. Is someone able to help please? Thank you.
  12. Hello, I am working on a poster for a school project using Affinity Designer. I am trying to export it to PDF but I keep getting the following error message: An error occurred while exporting to: /Users/Michael/Desktop/GEOL429_poster-II copy.pdf I've searched the forum for similar issues but I couldn't find any (or I'm terrible at searching). It's probably the largest file I've worked with (dimension-wise) at 1.5 m x 0.9 m, which is probably why it's not exporting. But I made one back in December at 0.9 x 0.6 m that was almost certainly a larger file due to using more graphical content. I was wondering if anybody had run into this problem before or had any possible solutions? I have trouble believing that Affinity Designer is not capable of this task (since it rocks at everything else). Thanks for any ideas.
  13. Hi there, I had this issue a while ago and now it really stops me from working: As in the image attached I get this weird display error when working within Affinity. Sometimes it helps to zoom out, but when zooming in to a specific point, it happens again. Currently, also zooming out does not help. There seems to be something broken now. I noticed that it most often happens when I use maximum/minimum filter. However, even when flattened, the error persists. Does anyone have a similar problem? Mac OS Monterey 12.4 Affinity Photo 1.10.5 Moreover, Affinity Photo consumes enormeous amounts of disk space. Sometimes more than 30GB of storage are not enough... Regards
  14. I've been experiencing some strange display issues with Affinity Photo recently, where initially the files appear glitched after opening them. This preview goes back to normal (the way it should be) once I zoom in and out a bit, but that initial preview usually gives me major anxiety, as if the file became corrupt or glitched somehow. The pinkish red colour is not present anywhere in the illustration, so it's just been a very odd glitch. I haven't noticed this anywhere else, so I presume it's not a display issue and rather just a bug in the app, and it doesn't happen with every file every time (seems to happen at random with various files). I managed to capture a screenshot of this - below.
  15. Related: https://forum.affinity.serif.com/index.php?/topic/37597-ad-export-persona-item-has-duplicate-paths/ Change the message of the error icon to the specific error: If the artboard was named twice the same, say e.g. "The Artboard/Path-Name is used multiple times". The actual message ("The Item has duplicate Paths") indicates Paths that are exactly the same (not only the name) and do overlap or such thing. Greetings, Johannes
  16. Hey together! Since a few weeks (1.10.4 and 1.10.5 also) Affinity Photo has lots of problems. Lots of different functions lead to the software not responding anymore and crashing. E.g. using websafe dithering on a gradient, using the live filter "Perspective" on a bigger image a few times, using some other live filters etc. I once used a filter and while applying, Affinity used over 15 GB (!) of disk storage resulting in the application to crash. The composition wasn't even that big, under 5 MB of file size. Further, duplicating complex layers (which have a live filter "Perspective") results in a completely shifted new layer not matching the original layer. Creating snapshots and going back to them does not rewind all the actions, filters don't get undone. So the snapshot feature is often useless for me. Importing raw files often results in having a big black square in the bottom left corner of the image (just a visual bug, not part of the image). Also when editing photos I often get these visual bugs (black squares on image). I don't know what's going on with the software now but I lost lots of time and work with these bugs. Does anyone else have these problems lately? It frustrates me. Greetings [The used system is not weak or anything like that. CPU: i7-9750H, 16 GB DDR4-2666 SDRAM, GTX 1660 Ti, M.2 SSD] [EDIT: graphics drivers are up to date!]
  17. Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: My windows version: Edition Windows 10 Pro Version 20H2 Installed on ‎08/‎02/‎2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues?
  18. Hello everyone, new to the forum here (long-time follower). I've been using Affinity apps since the 1.0 version and just want to say they are great products! Anyhow, I'm writing here because for the last few days I'm having some hard issues with Designer (and other Affinity apps) regarding saving documents. I the next section I will outline the problem and steps that I took to try and combat it. Also, I will attach a screenshot of the error message. BASIC SYSTEM SPEC: OS: Windows 11 21H2 OS Build: 22000.376 CPU: AMD Ryzen 9 5900X GPU: Nvidia GTX 1080 RAM: 32.0 GB Affinity Designer Build: Affinity Designer Beta Build: *note: Photo and Publisher are also the latest versions with the same problem *note: Affinity programs are installed in their default location on the computer (C:\Program Files\Affinity\) *note: all work is done on internal NVMe SSDs, SATA SSDs, and HDDs PROBLEM: Cannot save any kind of .afdesign document. Export is working fine. STEPS: 1. Open new document inside Affinity Designer 2. Go to File>Save/Save As and pick a directory to save the file 3. Error message pops out saying: "Failed to save document: <Untitled>. Save failed because access to the file was lost" (4.) Rename the file to something like "test" and the same message appears 5. There is an empty file created in the chosen location TEST SOLUTIONS: 1. Tried to downgrade the program version to 1.09 and still have the same problem 2. Turned off File>Save History with Document 3. Turned off Hardware Acceleration 4. Tried to edit a document and then save it, still not working 5. Tried to save on 4 different locations (2 SSDs and 1 HDD with 2 partitions) 6. Tried different programs (like Blender, Word, etc.) and they all work fine 7. Disabled Windows Defender (there is no other antivirus or similar programs on the PC) 8. Checked for protected folders (there aren't any) DETAILS: When trying to save a document it says: "Failed to save document: <Untitled>". After giving the document some random name, error messages still say: "Failed to save document: <Untitled>". When trying to send the file to another Affinity application (like Photo) via File>Edit in Photo... another error pops up: "Failed to launch Photo. Could not hand over the file to another application". I think that is all. I hope this information will be helpful. If there is more information or tests I could do, please let me know.
  19. Greetings, since two weeks now, every time I want to save a document, an error message from Affinity Photo is displayed, saying the following: "Error, while saving the document: <unnamed> Saving failed. Reason: No more access to the data file. Do you want to save the document as a new file?" Saving as a new file doesn't work either, which means I can't use Affinity Photo for my projects. I'm able to export documents as a PDF, though. Help is greatly appreciated!
  20. Hi! I am using Affinity Photo on macOS Big Sur 11.6 hardware acceleration (in Preferences > Performance) is ON I am typically working on images about 40 MB big, then after editing the file size can get as big as 600-800 MB. This time I was using only Affinity Photo, all other apps were closed and my computer was on Airplane mode without wifi or bluetooth activated. I had already edited and saved tens of pictures, everything went well, and then suddenly with one edited picture I got the message “Failed to save document: …. because you do not have permission…” (See Screenshot). I could not find a way to make it work and had to restart Affinity Photo (= editing lost). Even trying to Save As in another location would not work. Why does this happen? Is there a workaround to avoid loosing the edited picture/file?
  21. So I was building my portfolio with Windows Affinity Designer, I used the text box to create a subheader, it was all fine till just now, when I created a new text box and adjusted the box size for a smaller width. For some reason, when I type the textand get to the second line of the text box, it centers the text alignment for only the second line of the sentance. When I checked the text alignment, it says its aligned to the left, which is what I need. I'm not sure how I can fix the alignment of the second text line, and I haven't touched anything on the Font Character Window, only what was available on the default workspace character tool bar at the top.
  22. In the last day, for the first time after months and months of exporting hundreds of photos in this program, this issue has come up. It has so far appeared in the only settings I have been using for exports in the last day: jpg photo exports, 768 x (maintain aspect ratio), 80 percent quality, uncheck embed icc profile, uncheck embed metadata. Every other setting is at default. As you can see, the white lines appear in the exported photos. The white lines are not in the originals or in the file when open in Affinity Photo. This is happening so often now with these settings that it seems to randomly be about 1/3 photos. I have used the same settings for many of my previous photos as well without this issue. Even more strange, when I attempt to upload the photos with the white lines here, Affinity shows an error popup that says "-200" an d a browser console inspection reveals "Failed to load resource: the server responded with a status of 403 ()". These files are simple jpgs and they upload to my website ore anywhere else just fine. I disabled my adblocker and no other extensions could possibly cause this. So, unfortunately, I had to upload a screenshot of one of the pictures to work around this garbage. I just bought this computer recently. It has 16GB ram, and an Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz processor with integrated graphics. I tried only having a few photos open at a time in Affinity to make sure it was not a processing overload sort of issue. The problem still happens.
  23. Why the export file has that "negative" square on the bottom left, in Affinity Photo doesn't visible In Affinity Photo: Export File:
  24. Buenas tardes, Estoy creando un catálogo en Affinity Publisher 1.10.0. Necesito que mi catálogo contenga links pues me lleva a una tienda a comprar los productos. Cuando exporto mi archivo a pdf para imprimir se exporta bien, mas no exporta los links, supongo que el sistema sabe que es un pdf para imprimir. Pero, cuando quiero exportar eligiendo la opción de exportar para digital en alta o baja calidad (en ambas opciones lo hace), me causa error. El mensaje que me arroja es: Se ha producido un error al exportar a: /Volumes/ERIKA/Erika/Diseño2016/InventoInventos/Catálogos/CollaresMascotas-InventoInventos.pdf Adjunto imagen del error. Necesito resolver esto pronto pues me urge enviar el catálogo. Muchas gracias de antemano, Erika
  25. I was over the moon to get the email from Affinity yesterday telling me about the latest 1.10 updates. As quick as a shot I downloaded the 3 latest versions. My experience with Publisher had already been marred by the way it would slow down and freeze when dealing with larger documents. Last night I only looked at the speed of scrolling etc, and was impressed with the increased performance. That combined with the Editorial telling me that Publisher could now handle documents with "Thousands" of pages and "Gigs" of images, sent me to bed in a very good mood. But, this morning when I tested the speed of exporting to PDF, I got the error message shown below. I have also shown the 2 X pages of export settings that I am using. Can anyone advise me of what the problem might be ?
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