Jump to content

Search the Community

Showing results for tags 'error'.

  • Search By Tags

    Type tags separated by commas.
  • Search By Author

Content Type


  • Affinity Support
    • News and Information
    • Affinity Support & Questions
    • Feature Requests & Suggestions
  • Learn and Share
    • Tutorials (Serif and Customer Created Tutorials)
    • Share your work
    • Resources
  • Bug Reporting
    • Report a Bug in Affinity Designer
    • Report a Bug in Affinity Photo
    • Report a Bug in Affinity Publisher
  • Beta Software Forums
    • Affinity Designer Beta Forums
    • Affinity Photo Beta Forums
    • Affinity Publisher Beta Forums

Find results in...

Find results that contain...

Date Created

  • Start


Last Updated

  • Start


Filter by number of...


  • Start




Website URL






Member Title

  1. Good Morning, I've never had any issues with Affinity Designer until today. It opens fine and works fine until I type some text and then go and try change the font, it just closes down. I've made sure it's up to date and my windows is up to date too, yet still the same issue. Is someone able to help please? Thank you.
  2. Hello, I am working on a poster for a school project using Affinity Designer. I am trying to export it to PDF but I keep getting the following error message: An error occurred while exporting to: /Users/Michael/Desktop/GEOL429_poster-II copy.pdf I've searched the forum for similar issues but I couldn't find any (or I'm terrible at searching). It's probably the largest file I've worked with (dimension-wise) at 1.5 m x 0.9 m, which is probably why it's not exporting. But I made one back in December at 0.9 x 0.6 m that was almost certainly a larger file due to using more graphical content. I was wondering if anybody had run into this problem before or had any possible solutions? I have trouble believing that Affinity Designer is not capable of this task (since it rocks at everything else). Thanks for any ideas.
  3. Hi there, I had this issue a while ago and now it really stops me from working: As in the image attached I get this weird display error when working within Affinity. Sometimes it helps to zoom out, but when zooming in to a specific point, it happens again. Currently, also zooming out does not help. There seems to be something broken now. I noticed that it most often happens when I use maximum/minimum filter. However, even when flattened, the error persists. Does anyone have a similar problem? Mac OS Monterey 12.4 Affinity Photo 1.10.5 Moreover, Affinity Photo consumes enormeous amounts of disk space. Sometimes more than 30GB of storage are not enough... Regards
  4. I've been experiencing some strange display issues with Affinity Photo recently, where initially the files appear glitched after opening them. This preview goes back to normal (the way it should be) once I zoom in and out a bit, but that initial preview usually gives me major anxiety, as if the file became corrupt or glitched somehow. The pinkish red colour is not present anywhere in the illustration, so it's just been a very odd glitch. I haven't noticed this anywhere else, so I presume it's not a display issue and rather just a bug in the app, and it doesn't happen with every file every time (seems to happen at random with various files). I managed to capture a screenshot of this - below.
  5. Related: https://forum.affinity.serif.com/index.php?/topic/37597-ad-export-persona-item-has-duplicate-paths/ Change the message of the error icon to the specific error: If the artboard was named twice the same, say e.g. "The Artboard/Path-Name is used multiple times". The actual message ("The Item has duplicate Paths") indicates Paths that are exactly the same (not only the name) and do overlap or such thing. Greetings, Johannes
  6. Hey together! Since a few weeks (1.10.4 and 1.10.5 also) Affinity Photo has lots of problems. Lots of different functions lead to the software not responding anymore and crashing. E.g. using websafe dithering on a gradient, using the live filter "Perspective" on a bigger image a few times, using some other live filters etc. I once used a filter and while applying, Affinity used over 15 GB (!) of disk storage resulting in the application to crash. The composition wasn't even that big, under 5 MB of file size. Further, duplicating complex layers (which have a live filter "Perspective") results in a completely shifted new layer not matching the original layer. Creating snapshots and going back to them does not rewind all the actions, filters don't get undone. So the snapshot feature is often useless for me. Importing raw files often results in having a big black square in the bottom left corner of the image (just a visual bug, not part of the image). Also when editing photos I often get these visual bugs (black squares on image). I don't know what's going on with the software now but I lost lots of time and work with these bugs. Does anyone else have these problems lately? It frustrates me. Greetings [The used system is not weak or anything like that. CPU: i7-9750H, 16 GB DDR4-2666 SDRAM, GTX 1660 Ti, M.2 SSD] [EDIT: graphics drivers are up to date!]
  7. Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: My windows version: Edition Windows 10 Pro Version 20H2 Installed on ‎08/‎02/‎2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues?
  8. Hello everyone, new to the forum here (long-time follower). I've been using Affinity apps since the 1.0 version and just want to say they are great products! Anyhow, I'm writing here because for the last few days I'm having some hard issues with Designer (and other Affinity apps) regarding saving documents. I the next section I will outline the problem and steps that I took to try and combat it. Also, I will attach a screenshot of the error message. BASIC SYSTEM SPEC: OS: Windows 11 21H2 OS Build: 22000.376 CPU: AMD Ryzen 9 5900X GPU: Nvidia GTX 1080 RAM: 32.0 GB Affinity Designer Build: Affinity Designer Beta Build: *note: Photo and Publisher are also the latest versions with the same problem *note: Affinity programs are installed in their default location on the computer (C:\Program Files\Affinity\) *note: all work is done on internal NVMe SSDs, SATA SSDs, and HDDs PROBLEM: Cannot save any kind of .afdesign document. Export is working fine. STEPS: 1. Open new document inside Affinity Designer 2. Go to File>Save/Save As and pick a directory to save the file 3. Error message pops out saying: "Failed to save document: <Untitled>. Save failed because access to the file was lost" (4.) Rename the file to something like "test" and the same message appears 5. There is an empty file created in the chosen location TEST SOLUTIONS: 1. Tried to downgrade the program version to 1.09 and still have the same problem 2. Turned off File>Save History with Document 3. Turned off Hardware Acceleration 4. Tried to edit a document and then save it, still not working 5. Tried to save on 4 different locations (2 SSDs and 1 HDD with 2 partitions) 6. Tried different programs (like Blender, Word, etc.) and they all work fine 7. Disabled Windows Defender (there is no other antivirus or similar programs on the PC) 8. Checked for protected folders (there aren't any) DETAILS: When trying to save a document it says: "Failed to save document: <Untitled>". After giving the document some random name, error messages still say: "Failed to save document: <Untitled>". When trying to send the file to another Affinity application (like Photo) via File>Edit in Photo... another error pops up: "Failed to launch Photo. Could not hand over the file to another application". I think that is all. I hope this information will be helpful. If there is more information or tests I could do, please let me know.
  9. Greetings, since two weeks now, every time I want to save a document, an error message from Affinity Photo is displayed, saying the following: "Error, while saving the document: <unnamed> Saving failed. Reason: No more access to the data file. Do you want to save the document as a new file?" Saving as a new file doesn't work either, which means I can't use Affinity Photo for my projects. I'm able to export documents as a PDF, though. Help is greatly appreciated!
  10. Hi! I am using Affinity Photo on macOS Big Sur 11.6 hardware acceleration (in Preferences > Performance) is ON I am typically working on images about 40 MB big, then after editing the file size can get as big as 600-800 MB. This time I was using only Affinity Photo, all other apps were closed and my computer was on Airplane mode without wifi or bluetooth activated. I had already edited and saved tens of pictures, everything went well, and then suddenly with one edited picture I got the message “Failed to save document: …. because you do not have permission…” (See Screenshot). I could not find a way to make it work and had to restart Affinity Photo (= editing lost). Even trying to Save As in another location would not work. Why does this happen? Is there a workaround to avoid loosing the edited picture/file?
  11. So I was building my portfolio with Windows Affinity Designer, I used the text box to create a subheader, it was all fine till just now, when I created a new text box and adjusted the box size for a smaller width. For some reason, when I type the textand get to the second line of the text box, it centers the text alignment for only the second line of the sentance. When I checked the text alignment, it says its aligned to the left, which is what I need. I'm not sure how I can fix the alignment of the second text line, and I haven't touched anything on the Font Character Window, only what was available on the default workspace character tool bar at the top.
  12. In the last day, for the first time after months and months of exporting hundreds of photos in this program, this issue has come up. It has so far appeared in the only settings I have been using for exports in the last day: jpg photo exports, 768 x (maintain aspect ratio), 80 percent quality, uncheck embed icc profile, uncheck embed metadata. Every other setting is at default. As you can see, the white lines appear in the exported photos. The white lines are not in the originals or in the file when open in Affinity Photo. This is happening so often now with these settings that it seems to randomly be about 1/3 photos. I have used the same settings for many of my previous photos as well without this issue. Even more strange, when I attempt to upload the photos with the white lines here, Affinity shows an error popup that says "-200" an d a browser console inspection reveals "Failed to load resource: the server responded with a status of 403 ()". These files are simple jpgs and they upload to my website ore anywhere else just fine. I disabled my adblocker and no other extensions could possibly cause this. So, unfortunately, I had to upload a screenshot of one of the pictures to work around this garbage. I just bought this computer recently. It has 16GB ram, and an Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz processor with integrated graphics. I tried only having a few photos open at a time in Affinity to make sure it was not a processing overload sort of issue. The problem still happens.
  13. Why the export file has that "negative" square on the bottom left, in Affinity Photo doesn't visible In Affinity Photo: Export File:
  14. Buenas tardes, Estoy creando un catálogo en Affinity Publisher 1.10.0. Necesito que mi catálogo contenga links pues me lleva a una tienda a comprar los productos. Cuando exporto mi archivo a pdf para imprimir se exporta bien, mas no exporta los links, supongo que el sistema sabe que es un pdf para imprimir. Pero, cuando quiero exportar eligiendo la opción de exportar para digital en alta o baja calidad (en ambas opciones lo hace), me causa error. El mensaje que me arroja es: Se ha producido un error al exportar a: /Volumes/ERIKA/Erika/Diseño2016/InventoInventos/Catálogos/CollaresMascotas-InventoInventos.pdf Adjunto imagen del error. Necesito resolver esto pronto pues me urge enviar el catálogo. Muchas gracias de antemano, Erika
  15. I was over the moon to get the email from Affinity yesterday telling me about the latest 1.10 updates. As quick as a shot I downloaded the 3 latest versions. My experience with Publisher had already been marred by the way it would slow down and freeze when dealing with larger documents. Last night I only looked at the speed of scrolling etc, and was impressed with the increased performance. That combined with the Editorial telling me that Publisher could now handle documents with "Thousands" of pages and "Gigs" of images, sent me to bed in a very good mood. But, this morning when I tested the speed of exporting to PDF, I got the error message shown below. I have also shown the 2 X pages of export settings that I am using. Can anyone advise me of what the problem might be ?
  16. Hello, Have tried to run Designer update 1.9.2 and get so far then the dreaded error message "failure to extract update". Tried restarting Mac (Mojave 10.14.6) no luck. Photo and Publisher updated to 1.9.2 faultlessly. Any thoughts please. Steve1812
  17. Hello there!! Greetings from India!! So, I'm trying (More than 6 times) to buy Affinity Designer with my VISA card but it sends me a message saying that my provider declined the payment. Please Help me out!!
  18. Hello, I tried to setup Affinity Photo and Affinity Designer on my Mac and I received a "unexpectedly quit" error. Attached are the error logs. It crashed before I could enter the product key. Any suggestions? I could try my pc if it won't work on this Mac. Thanks. Affinity Photo Error Log.docx Affinity Desinger Error Log.docx
  19. Hello. I recently began getting an error when trying to open certain AF files. Anyone have experience with this same thing (see attached for screenshot of error, as well as AF file). Thank you IntakeForm MarketingSheet.afdesign
  20. Hi there, I tried up update Affinity Photo from 1.9.0 to 1.9.1 last night, but I had an error show up during the installing stage which then led to the following message appearing: "Error writing to file: C:\Program Files\Affinity\Photo\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody encountered this issue? If so, does anybody know how to resolve it? Thanks in advance. P.S. I also had the same problem with trying to update Affinity Designer from 1.9.0 to 1.9.1. The Affinity folder has also seemingly disappeared from my C:\ Drive.
  21. Hi there, I was trying to update Affinity Designer from 1.9.0 to 1.9.1 last night, but I ended up having an error during the installing phase and it came up with an error that said the following: "Error writing to file: C:\Program Files\Affinity\Designer\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody else encnountered this issue? If so, does anybody know how to solve it? Thanks in advance. P.S. I also tried to update Affinity Photo from 1.9.0 to 1.9.1 and that appeared to have the same issue. The Affinity Folder has seemingly disappeared from my C:\ Drive now.
  22. Hi Affinity! If logged in to the store-website and tried to download my "Dust Brushes & Overlays by xresch". The only thing I've got is the following. What's wrong?
  23. I am running the the latest operating system on my MacBook and I have the latest Affinity 1.9 When in photos I select "Edit in Affinity' it doesn't load consistently. The other issue is when I edit in Affinity I cannot save back to photos. This is a nuisance and it happened before with earlier versions of both. Something needs fixing. I deleted and redownloaded Affinity to see if that would 'cure' the problem. Any help would be appreciated
  24. Hi, I don’t know if this is a bug, but when I tried importing vector brushes, it doesn’t load. I’ve uploaded a screen record. Pixel brush are ok. But vector brush doesn’t import (load). I’m using iPad Pro 11” 2018 with the latest OS and Affinity Designer 1.9 IMG_1204.MP4
  25. I have been using Afinity with no problems. When I download and try to install 1.9 I get 'This program has failed to start because its side by side configuration is incorrect.' I have tried removing 1.8 and installing 1.9 and get the same error. Reinstalling 1.8 works fine. Any help on how to get past this error message to install 1.9? Thanks.
  • Create New...

Important Information

Please note there is currently a delay in replying to some post. See pinned thread in the Questions forum. These are the Terms of Use you will be asked to agree to if you join the forum. | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.