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  1. Hello there!! Greetings from India!! So, I'm trying (More than 6 times) to buy Affinity Designer with my VISA card but it sends me a message saying that my provider declined the payment. Please Help me out!!
  2. Hello, I tried to setup Affinity Photo and Affinity Designer on my Mac and I received a "unexpectedly quit" error. Attached are the error logs. It crashed before I could enter the product key. Any suggestions? I could try my pc if it won't work on this Mac. Thanks. Affinity Photo Error Log.docx Affinity Desinger Error Log.docx
  3. I am having an issue with exporting a file as a PDF file of any type. At one point the PDF export included strange characters for text, now I am not able to export the PDF at all. I receive an error message that says "An error occurred while exporting to:" I have even tried to export to an external hard drive.
  4. Hello, Have tried to run Designer update 1.9.2 and get so far then the dreaded error message "failure to extract update". Tried restarting Mac (Mojave 10.14.6) no luck. Photo and Publisher updated to 1.9.2 faultlessly. Any thoughts please. Steve1812
  5. In the last day, for the first time after months and months of exporting hundreds of photos in this program, this issue has come up. It has so far appeared in the only settings I have been using for exports in the last day: jpg photo exports, 768 x (maintain aspect ratio), 80 percent quality, uncheck embed icc profile, uncheck embed metadata. Every other setting is at default. As you can see, the white lines appear in the exported photos. The white lines are not in the originals or in the file when open in Affinity Photo. This is happening so often now with these settings that it seems to rand
  6. Hi guys, I am facing a problem trying to register Affinity Photo. I am having as result the following message: There was an unexpected problem while handling the server's response (0x00000001). My Affinity Photo version: 1.9.1.979 My windows version: Edition Windows 10 Pro Version 20H2 Installed on ‎08/‎02/‎2021 OS build 19042.804 Experience Windows Feature Experience Pack 120.2212.551.0 Is there someone facing the same issues?
  7. Hello the most recent build is not printing Files correctly. The effects of layers seem to not stay clipped when printed. They are perfect on screen, but not while printing. the first file is the original file and how it should look, the other three are photos of how the the drop shadow is leaking out side the clipped area. For now i am printing from a JPG to fix it, but i should be able to print from the DESIGNER file without having this happen. Gary
  8. Hi there, I tried up update Affinity Photo from 1.9.0 to 1.9.1 last night, but I had an error show up during the installing stage which then led to the following message appearing: "Error writing to file: C:\Program Files\Affinity\Photo\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody encountered this issue? If so, does anybody know how to resolve it? Thanks in advance. P.S. I also had the same problem with trying to update Affinity Designer from 1.9.0 to 1.9.1. The Affinity folder has also seemingly disappeared from my C:\ Drive.
  9. Hi there, I was trying to update Affinity Designer from 1.9.0 to 1.9.1 last night, but I ended up having an error during the installing phase and it came up with an error that said the following: "Error writing to file: C:\Program Files\Affinity\Designer\d3dcompiler_47.dll. Verify that you have access to that directory." Has anybody else encnountered this issue? If so, does anybody know how to solve it? Thanks in advance. P.S. I also tried to update Affinity Photo from 1.9.0 to 1.9.1 and that appeared to have the same issue. The Affinity Folder has seemingly disappeared f
  10. Hi Affinity! If logged in to the store-website and tried to download my "Dust Brushes & Overlays by xresch". The only thing I've got is the following. What's wrong?
  11. I am running the the latest operating system on my MacBook and I have the latest Affinity 1.9 When in photos I select "Edit in Affinity' it doesn't load consistently. The other issue is when I edit in Affinity I cannot save back to photos. This is a nuisance and it happened before with earlier versions of both. Something needs fixing. I deleted and redownloaded Affinity to see if that would 'cure' the problem. Any help would be appreciated
  12. Hi, I don’t know if this is a bug, but when I tried importing vector brushes, it doesn’t load. I’ve uploaded a screen record. Pixel brush are ok. But vector brush doesn’t import (load). I’m using iPad Pro 11” 2018 with the latest OS and Affinity Designer 1.9 IMG_1204.MP4
  13. I have been using Afinity 1.8.0.585 with no problems. When I download and try to install 1.9 I get 'This program has failed to start because its side by side configuration is incorrect.' I have tried removing 1.8 and installing 1.9 and get the same error. Reinstalling 1.8 works fine. Any help on how to get past this error message to install 1.9? Thanks.
  14. When I have a text box selected in my layers and tap on the group button the text reverts to 85pt. It seems to be ok if I create a group with something else then drag the text box into the group. I’m running Designer 1.9.3 on iOS 14.4 and my iPad is 6th gen. Model # A1893
  15. I opened a large PDF in Affinity Designer, everything looks fine, but then I tried to copy an Artboard from another doc to the current doc (which worked fine in 1.8) it only shows the selection box, this is after I re-saved as an .afdesign. I figured maybe it was landing on an existing Artboard so decided to create a new Artboard and just copy the contents, but the Artboard tool was suddenly locked and I got an error message saying "Artboard Tool - Artboards cannot be added to a document with multiple pages or master pages. This doesn't make sense for two reasons 1) Since the Affinity apps all
  16. Someone recently sent me an .Ai file and after downloading it and opening it in Affinity Designer, I was met with a blank page. No layers are listed either. I had the person resend it and they said the file is fine on their end and the new file they sent also showed a blank screen. I'm using the most up to date version of affinity designer. Does anyone know why this is?
  17. So I had this logo and business card redesign that I was working on and I was pretty much done except for some minor touch ups, and I go to my iPad today to find that I can’t open the file anymore. All it says now it “loading failed, Unable to load document”. Now this was a big file as it was an extensive redesign with many options and a lot of work has gone into this file. And now I can’t open it. Is there like a way to fix this? It’s not in my files app so there is no way of me getting the file through there, if I press save the app freezes and then crashed, and duplicate does nothing. Like
  18. Either I've found some weird bug, or I'm doing something wrong. My Preflight says that "The document index needs updating." and provides a "Fix" button. However, every time I mash the button, nothing happens other than additional entries showing up in the Index Panel (but not on the page). The error remains, and the Index Panel resets itself back to one entry per after a few moments. (see screenshots attached) If I delete the frame with the entry, the error still remains. I have only 1 index and 1 table of contents inserted in the entire document. Am I missing something her
  19. I was trying to buy Affinity Designer but can't complete my purchase because payment options do not appear, and i can't buy it.
  20. Hello, I'm getting this error message whenever I am trying to save a document in Designer as .afdesign. I then click "Close" and the document shuts down. It saves the document as a .afdesign file I re-open it The file is corrupt Designer sort of freezes Troubleshooting: Re-installed Designer Shut down the program I am pretty sure I restarted my PC, but not 100% The problem about this It's super annoying that i can't re-open files I have to re-open Designer each time Does it happen 100% of the time? Well, ye
  21. Hello, I am facing a peculiar issue. I have two windows laptops on which Affinity photo is installed. But only on one of them I get this error when exporting an image after finishing the edit - If I turn the embed metadata option off, then it works. However, on the other laptop there is no such issue. I tried uninstalling and reinstalling affinity photo on the machine, but the issue persists. Incidentally, the machine with this issue is the faster of the two. How can I resolve this? Thanks in advance.
  22. Are there any news on how to solve this problem? A couple of days back I paid over 200 bugs and did not receiving anything in return. My bank states that the payment was successfull. I then wrote an email to Affinitys support team, including the statement of my bank, only to get the answer that the money will probably show up again... Has anyone who experienced the same contacted the bank and asked for a refund or did the problem just disappear as statet by Affinity? Thanks, Bruno
  23. Hello guys. I'm having an error message importing an Asset File into Affinity Designer. I'm getting this error message shown on screen below. Any solutions to this? I desperately need the file inside the Asset Library.
  24. Hi, I just exported a SVG with Affinity Designer in Big Sur all latest version and there is a error in the way the <tspan></tspan> is placed in the file. It implicates wrong spaces between fonts! I only noticed it in the website I made it for in a smaller size. You can't see it in a big size. I did the same export with Affinity Designer on Windows 10 and the result is different from the Mac one. The Windows 10 version spits out a file without errors. If someone from Affinity staff is reading this I can provide you the Windows and Mac file. Never had a problem in years with SVG
  25. I have encountered this same tiff error where half the image fails to load. This file is from digital camera utility 5. It opens normally on other software. Also other files with the same export settings from DCU5 work. This only seems to happen on specific files and when exporting to 16bit tiff. Any workaround?
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