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  1. Here is a list of known issues with third party software: Capture One (Windows Explorer Integration) Problem: Crash when attempting to open files (stack overflow in NVIDIA driver). Affects Capture One versions 20 and 21. Cause: Capture One's Explorer integration crashes if more than one instance is running at once Solution: Disable Windows Explorer Integration by renaming the C:\Program Files\Capture One\Capture One 20\WIC\WIC64 folder to something else. Note: If you have version 21, the directory will be C:\Program Files\Capture One\Capture One 21\WIC\WIC64. This assumes you haven't changed the default installation directory. https://support.captureone.com/hc/en-us/community/posts/360013132497-CO-20-Windows-explorer-integration ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic Problem: User Interface elements can disappear or appear stretched Cause: ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic interferes with Direct3D9 renderering. Detection: Check if Nahimic is running as an active Windows Service. Kill the service and see if the problem temporarily stops Solution: Start the application with --no-hw-ui flag, or stop the software (this won't affect the driver or functionality of the sound card) https://forum.affinity.serif.com/index.php?/topic/49247-16089-issues-tabs-vanishing/&do=findComment&comment=249809 User Provided solution (not verified by our developers): https://forum.affinity.serif.com/index.php?/topic/147155-ui-elements-disappearing-on-hover-publisher-19-110/&do=findComment&comment=822640 Topaz OFD (Brazilian Banking Software) Problem: Applications won't start Cause: Unknown Solution: Uninstall Topaz OFD https://forum.affinity.serif.com/index.php?/topic/148321-the-software-doesnt-start-at-all/&do=findComment&comment=827774 Brother Control Centre 4 Problem: Unable to update the Affinity applications (Setup Failed). Cause: Brother Control Centre opens files within the existing Photo installation directly, preventing the old files from being removed (causing the setup to fail). Solution: Close Brother Control Centre via the system tray, , or try restarting then immediately running the Affinity installer. https://forum.affinity.serif.com/index.php?/topic/69753-setup-failed-installation-message/&do=findComment&comment=622860 Fresco Logic Proxy Display Driver Problem: Crashes at startup Cause: It acts as a proxy display driver, but doesn't handle the kind of requests that WPF makes upon the Direct3D 11 runtime. Solution: Uninstall, or try using --no-hw-ui and WARP renderer (unconfirmed fixes) https://forum.affinity.serif.com/index.php?/topic/61068-unhandled-exception-error-on-app-launch/&tab=comments#comment-322202 My Endpoint Protector Problem: Crash when dragging in the Layers panel (reported with version 4.6.7.6 of My Endpoint Protector) Cause: My Endpoint Protector injects itself into the application and attempts to handle messages on our behalf Solution: Upgrade to version 4.7.8.3 or stop the My Endpoint Protector software https://forum.affinity.serif.com/index.php?/topic/48129-instant-crash-on-moving-first-new-layer/#comment-253176 NVIDIA Optimize for Compute Performance Problem: Document renders incorrectly Cause: Incompatible with sparse textures (NVIDIA suggests disabling it for applications that use sparse textures, such as Affinity) Solution: Disable 'Optimize for Compute Performance' https://forum.affinity.serif.com/index.php?/topic/55424-display-distortion-when-opening-designer-or-photo/ NVIDIA Surround Problem: Application window remains solid black and cannot be used Solution: Disable NVIDIA Surround. One user has suggested using FancyZones as Part of the Microsoft PowerToys project. https://forum.affinity.serif.com/index.php?/topic/125632-all-affinity-programms-are-black-nvidia-surround/ RivaTuner Problem: Instant crash at application start Cause: RivaTuner hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: 1.6.x.x attempts to catch the corruption, and offers a slower, software-only fallback (with a warning at startup). Alternatively you can tell RivaTuner to ignore the Affinity executables (also add help.exe and crashreport.exe) by adding them to the list and setting 'Application detection level' to 'None'. FastPictureViewer Codec Pack Problem: Versions prior to 3.8.0.9 will cause a crash at application start Solution: Install version 3.8.0.9 or later https://forum.affinity.serif.com/index.php?/topic/21449-unhandled-exception-on-launch/ https://forum.affinity.serif.com/index.php?/topic/27758-affinity-photo-system-crash/ Duet Display Problem: Versions prior to 1.4.7.6 will cause no UI to be shown, other than a portion of the welcome window, and the document Solution: Install version 1.4.7.6 or later https://forum.affinity.serif.com/index.php?/topic/28482-big-ui-error-for-photo-and-designer/ https://forum.affinity.serif.com/index.php?/topic/28923-affinity-designer-panels-not-loading/ D3DGear Problem: Crash when creating or opening a document Cause: D3DGear hooks into Direct3D libraries and injects its own code, which causes the crash (neither Serif or Microsoft are at fault) Solution: Currently no work around other than to uninstall https://forum.affinity.serif.com/index.php?/topic/29144-crash-when-i-create-or-open-a-project/ https://forum.affinity.serif.com/index.php?/topic/21320-unable-to-create-a-new-file-or-open-a-file/ QTranslate Problem: Causes the Mesh Warp and Perspective Tool previews to fail if 'Mouse Mode' (Left click the icon in the tray) is enabled inside QTranslate Solution: Disable 'Mouse Mode' in QTranslate https://forum.affinity.serif.com/index.php?/topic/29884-problems-with-previews/?p=148424 Actual Tools (Actual Multiple Monitors & Actual Windows Manager) Problem: Application hang/crash on open Solution: Uninstall the Actual app or try the suggested solution on Actual Tools forums here - https://www.actualtools.com/forum/read.php?FID=10&TID=5493 https://forum.affinity.serif.com/index.php?/topic/94242-photo-crashes/ https://forum.affinity.serif.com/index.php?/topic/106762-drag-and-drop-into-affinity-photo/ Display Fusion Pro Problem: Application hang/crash on open Solution: Uninstall the Display Fusion Pro app or close the app down, start Affinity and reopen Display Fusion Pro if required. https://forum.affinity.serif.com/index.php?/topic/149859-incompatibility-with-display-fusion/
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