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Found 19 results

  1. Hi, After a few days of free trial, I purchased Designer from your Affinity Store. Paid, created my account on your website and installed the application on my HP Envy laptop. Unfortunately, my repeated efforts to register the product remained unsuccessful. I have tried everything, even uninstalled the software, restarted my laptop, then installed it again, restarted, etc. Still the same. Please, see screenshots enclosed. I have tried to call the Nottingham number. I tried in the evening and kept trying this morning. Please, help me to complete the registration as I will need to use the programme I paid for. Thank you and I look forward to hearing from you, Andrea
  2. Why is my order failing to process? Payment failures/declines are as a result of one of many factors. About half of the failures we see are down to the bank declining the payment for various reasons. This can include Insufficient funds, “call us to confirm suspicious activity on your account”, etc. and the other half are gateway rejections which are instances where Braintree has decided to reject the payment to protect Affinity from potential fraudulent transactions. When a customer places an order with us via the Affinity Store, and they choose to pay by credit/debit card, only a small amount of information is provided to us; this is intentional for GDPR and General Data Protection purposes. We process payments and orders based on this information, and Braintree either authorises or rejects the payment using this information, as well as a multitude of additional factors. Unfortunately we have no control over this. In any case please accept our apologies for the trouble you are experiencing; this is certainly something we are trying to constantly improve. What can I do to fix this? If this happens to you, might I suggest you try updating your web browser to the latest version, if not already? You could also try using a different web browser or another computer, if you have access. There are restrictions on the number of orders that can be placed within any 24 hour period; If you happen to have placed two orders on the website within 24 hours, and wish to place another within that time, you may receive an error as a result of this. The Affinity Store will allow you to add several items to your basket for one payment/transaction, and we'd always recommend this for future orders. Please also try removing any saved credit cards from your Account Details page, and enter the card details again - This should help with the placement of new orders. We accept PayPal, and so this can be used for payment if you have an account. A number of our customers have mentioned that their use of popular browser plugins may affect their ability to place an order on the Affinity website, and that temporarily disabling them fixed the issue. You can also obtain the Affinity apps from either the Microsoft Store or the Mac App Store, depending on your OS. What will happen to the money that has left my account? Don't worry about the funds that have seemingly left your bank account/credit card; these funds have only been reserved for payment by your bank and have not been collected by Affinity. Depending on your bank/credit card company, the funds will drop from their reserved state within a maximum of 28 days (usually much sooner). If you have any queries relating to this, please contact your financial institution; they should be able to give you more specific information. If you still have questions or concerns, please send an email to affinity@serif.com
  3. good afternoon affinity team I'm trying to buy affinity photo, affinity publisher, and affinity designer for five hours with my bank card that I usually use for buying online now I get the same error ( Server Internal Error To reconnect click the Reload button on the browser or click the button below ) I did use 3 different browsers, contacted my bank they say everything is working but they didn't receive any payment request from your side, so can you please help me with this issue
  4. See attachment - In Affinity Publisher Print/Presets page. . . why are all examples in millimeters? How do I get all the examples to be in inches? Totally unusable page when everything is in millimeters and sizes are simply all off. And too much trouble to look up and change millimeters to inches in document page on left. Help. millimeters to inches? I can change millimeters to inches in 'document
  5. Hi everyone, I would like to thank all the staff at the helpdesk for their incredible work they do on the forums. I know I'm probably not the easiest person to deal with, but seeing how much work those guys, namely @Patrick Connor, @Callum, @Chris B, @Sean P, @Adam, @MEB, @Lee D, @DWright, @Gabe and @Leigh, put in servicing customer request is stunning. So thank you all, and thank all those I haven't mentioned above (sorry, guys). Please, keep your good work up.
  6. Okay, here goes. I purchased a copy of Affinity Photo as an online download. When I got the email for the download and started to down load the software, a popup voucher appeared. In order to continue with my download, I had enter a voucher number. You guessed it, there was no voucher number and no email with a voucher number. Without that number, I was unable to download the program. No one seems to be at home at Affinity to answer a rather straight forward question: where do I get that voucher number? Until I get that voucher number, I cannot download Affinity Photo; it is a useless purchase.
  7. Hi, I hope someone can help me. I'm working on a picture/drawing in Affinity Photo - size of file 1.37GB and Image is 600dpi on MacBook pro OS Mojave (wacom messed up too much with catalina so I reverted back and am too scared to upgrade again). I've scanned my images (sketches) and have layered each element and I'm having several functional issues. I'm finding that suddenly some layers are flickering, or disappearing - I can make it appear by copying and pasting the layer but then sometimes those then disappear. Some layers inexplicably cannot be edited such as using the erase tool. I can move its position but not erase pencil lines not draw onto it. When I'm using the pen to erase some sections, big pixel chunks start flickering - particularly if I'm working zoomed in. I have added new layers that do not function - eg, I tried to have a filled layer but nothing happened (no colour fill). I copied this layer, opened it in a new file and still, nothing there. Though in the new file, I can create a new layer and fill perfectly fine and then copy that over back to my original piece. TIA
  8. Hello all, Something I have noticed throughout all three applications... When I use Indesign, I replace a word in a sentence and it replaces that word with the same font style etc in the box. If I do it in publisher, I loose the text formatting for the word in the box. I then have to replace the new word font with the current font in the sentence. if I do it in photo and designer the same thing happens. If I lay out an entire magazine, and have to change a single word in a paragraph, it should automatically replace the work when I paste it in, with the same font and formatting style that was in place. It should not replace the word in the text box with a random font.. Am I the only on that seems to find this strange.... Or have I missed a setting or a check box that stops this from happening in all three applications...
  9. Photo crashes when I hide an adjustment layer and afterwards show it again. I can reproduce the issue by performing the following steps: Navigate to the curves adjustment layer in the group Double click onto the layer and reset the curves Close the dialog Hide the curves adjustement layer in the layers dock Tick the visibility checkbox in the layers dock again in order to show the adjustment layer [crash] DSC07775-Bearbeitet.afphoto
  10. I purchased Affinity on my Macbook Pro Order ID: ML04LBL11Y Doc #: 144288799945. Afterwards my mac had liquid damage and I replaced everything except for the hard drive and and display. When I attempted to boot from the hard drive it wasn't possible until I erased the entire drive. I did this without uninstalling Affinity or any of the programs. How would I get it back without paying for the program all over again?
  11. I recently restored my PC. Updated it to Windows 1909 and installed the Publisher App from the Windows Store. Now, whenever I try to start the App, my PC shuts down unexpectedly and has to start a repair. It doesn’t help to reinstall the App. It happens again and again. How can I use the App again? Please help me with the Problem. I also have Affinity Photo which I purchased from your site and that program works perfectly fine. 20191127_080523952_iOS.heic
  12. Hello everybody (excuse my poor english), I'm Steve. I have bought Affinity Designer. (very nice software, congratulations to the Affinity team) for my professional projects and i have installed it on the laptop of the organization i work for because my personal computer currently work only on Linux. My working contract will arrive at the end in a few weeks and i will install Microsoft with a virtual machine on my personal computer to work in the same time with Linux and Microsoft. So, i would like to transferring Affinity Designer on my computer. I think it's possible to uninstall it from the laptop of my organization and directly install it on my personal computer but i'm not sure. So, it's possible or not ? Thank you so much for your responds.
  13. I bought both Designer and Photo via the App Store but seems like there's no info related to my account as an existing customer. I want to Claim and download some free templates available for existing customers but seems like Im not a customer or something like that since there is no email with that info. How can I solve this? Is there a solution? XO!
  14. Affinity software purchased from the Mac App Store or iPad Store or Microsoft Store cannot be exchanged under any circumstances, sorry. You may be able to get a refund using the appropriate store processes. For Affinity software purchased from the Affinity Store It is not normally possible, except if requested during a money back guarantee period. In order to change your Affinity Store License from macOS to Windows, or vice-versa, you will need to contact the Affinity Orders department within your 14-day Money Back Guarantee and request this to be changed providing your Affinity Order Number. Depending on the circumstances and whether or not you are eligible, we will look into amending the license(s) for you. Please contact affinityorders@serif.com for help regarding this issue.
  15. If you have purchased Affinity Software but you're unable to login to your Affinity Store Account; first, make sure you purchased this software directly from the Affinity Store, and not from the Microsoft Store or Apple Mac App Store. If you're sure you purchased your software directly from the Affinity Store you may have provided the wrong email address (containing a spelling mistake). or provided a different email address to the one you are currently attempting to sign in with. In this case, check to make sure you're entering the correct email address, and try logging in again. If you still experience issues, please contact the Affinity Customer Services team on affinity@serif.com explaining what you have already tried, and from there they should be able to troubleshoot further for you.
  16. There's no way to switch your Affinity software license from the Microsoft Store to your Affinity Store account, and vice-versa. Sales through the Microsoft Store belong to Microsoft Inc. and Serif have no control of the process.
  17. There's no way to switch your Affinity software license from the Mac App Store to your Affinity Store account, and vice-versa. Sales through the Mac App Store belong to Apple Inc. and Serif have no control of the process.
  18. You're currently in the best place to get support with your Affinity apps. You'll get help from other knowledgable Affinity users and staff Unfortunately, we don't offer phone support but we do offer support via email at affinitysupport@serif.com We're a small office located in Nottingham, UK and our offices are open between 8am - 6pm GMT with limited support over weekends and holidays.
  19. Our workbooks are not currently available as a PDF or eBook - they're only available as a physical hardback book. The beautifully presented workbooks can be purchased directly from the Affinity Store: https://affinity.serif.com/store/
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