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  1. Since the update to 1.7, it’s been crashing all the time. With the update today ( to 1.7.1) I can’t even open the app! iPad Pro 12.9, 2nd generation 256GB, 222 GB available Apple Software version 12.3.1 please help
  2. All of a sudden...until today never had a problem, designer keeps crashing. Every time I use color picker the whole program crashes. Does anyone have any advice? Thank you in advance for help/advice you may have! B
  3. EDIT: I don’t know why my post keeps being moved into this category, it’s not where I posted originally Hi guys, I love the look of the new update! But... I’ve been trying to do a couple of things with some shiny new Frankentoon brushes (https://affinity.serif.com/en-gb/store/product/neptune-brush-pack/) and free assets from Enrique for a tutorial here on the Affinity site (https://affinityspotlight.com/article/how-to-use-the-new-isometric-drawing-tools-in-affinity-designer-17/) The app is crashing constantly when I try either placing assets on an isometric drawing doc or trying to draw in pixel persona. I haven’t tried doing anything else because it’s happened so many times now, I feel like throwing the iPad across the room. Don’t get me wrong, I LOVE Designer! It’s just so frustrating when I can’t figure out what to do to fix this I don’t usually have issues with the brushes, I have sometimes had issues with the app crashing when I use assets. I’m not even sure if it’s these things I’m using that are causing the app to crash. I have tried closing out of all apps and restarting the iPad, this doesn’t seem to help. I have also transferred any docs I’ve got saved in the app onto my laptop so that hopefully I’m freeing up space but that doesn’t seem to have made a difference. I’m using an iPad Pro 12.9 iPad Pro 2nd generation, software version 12.3.1, 256GB with 206.48GB available. Please excuse if I’ve left any info out, I’m still learning... Thanks in advance for any assistance! candice EDITED TO ADD: I’ve tried deleting the app and re-installing, still keeps crashing, even just changing a brush. I’m getting really annoyed now, I never had this problem before & really disappointed.
  4. I have been using affinity designer and photo on my iPad for months now. I have never even so much has had a lag problem no matter what I did. It now suddenly is crashing anytime I try to create a new document from a photo in my gallery or if I create a blank document and try to place an image it will let me go through ,y gallery select the image and then suddenly crashes. Please any help is greatly appreciated!!
  5. Whenever I go to export a photo to any file type it lets me save but then an error message pops up. Once the error message pops up the system crashes and shuts down. How can I get this to work? I haven’t been able to successfully save one photo to any other file type but Affinity.
  6. Whenever I try and import stuff from Affinity Designer, the program acts fine for a few seconds then freezes, so I have to go and force quit the program. Not sure what's causing it, but it's a PITA.
  7. I’m having issues of constant crashing on IOS. This is making me lose progress every time it crashes. The program crashes so often , probably after 5-10 seconds of work but sometimes up to a few minutes. Not sure what’s happening. I tried to upload my file but the forum kept failing upon download . Please help. I’m new to vector so maybe I’m doing something wrong. Running 9.7” iPad Pro Thank you, Joseph
  8. My version Affinity Beta for iPad 1.6.7.67 constantly crashes when using the drag n drop feature. I've tried to drag n drop 100+ images to 30 images with the same result. Crash crash crash. I'm running iOS 11.3 beta 7 on 2nd gen iPad pro 12.9. I have even tried to do a hard reset with the same results. Also the implanting brush is exterior laggy.
  9. I've updated my Affinity photo to latest version (1.6.3) and now I'm having problem of program keep crashing/Closeing down when I click any of buttons on either on menu or tool bar/navigation etc.(Close down program automatically with making pop up sound but no error message or pop up). I did not had this problem with previous version. It seems like I can open file like EXR or JPG with it, but as soon as I have any kind of interaction with it, it crashes and close down the program. My PC specs are: Window 10 Home 64-bit OS 32 memeory AMD RyZEN 7 1700 CPU Nvedia GPU(With latest update)
  10. First attempts at using Affinity photo for composite work. I may eventually get to like it. Very good value for the price.
  11. I have Page Plus X8.and am putting together a program for a charity event that I organise. In previous years all has been well but whenever I try to amend by adding to he file, it crashes, and sometimes it does that when I am not even touching anything, it crashes on it's own. I cannot save and overwrite and yet it will export as a pdf. Any ideas would be helpful and really appreciated as the matter is quite urgent. Many thanks, xtf prog 17.ppp 2017 XTF Programme.ppp
  12. The app is crashing so much its no longer usable. Ive tried manually saving constantly and it still crashes and I lose all my work. I have been trying to work on the same file all day. Very frustrating. Ipad pro 2017, all apps updated today affinity beta ios 11 latest update
  13. I had created in may be 1.5.2 or something. (the app store version)... that worked great even in my last beta. But now when ... I open it edit something.. (even create a new layer) save it it crashes showing an error " Failed to save document: IMG_3693 Save failed because access to the file was lost. The document must now be closed. Please see the attached screenshot of error and an animated video showing process.
  14. First off, I am using astropad app on my ipad to mirror screen from my mac. I then use the apple pencil to interact with the mirrored screen. Just recently, AD crashes like mad when painting in draw persona with vector. This is the error report. The program crashes when I am vector painting (draw persona) on the iPad. I seem to be able to paint (pixel persona) just fine. What happens is that while vector painting, the whole app will crash. Most of the strokes are not saved, even if I saved just recently. It seems to reset to a previous save, but still preserves a few strokes. Not one particular stroke seems to set it off, it just happens all of a sudden. I can eventually get the vector strokes in, but only after a number of stoke/save/crash/reopen sequences. See attached file for the error report error report.rtf
  15. Hi there So there are a couple issues happening. Hence the request on reinstalling Designer. Exporting to PDF using a preset, but tried alternatives, works rarely and randomly. Image added. The right side is the correct version. I have only be able to do this once. All other attempts result in the version on the left. Same presets only 450 was used in down-sampling. Size doesn't matter preset doesn't matter. Same looking lineart pdf. The one time it worked was right after a reboot - yes I have done that many more times now. Over the last couple days there have also been constant crashing. Randomly - like when its in the background and I am not using it. Or right after or trying to do a export. The only thing different on my machine was that I uploaded then tried to uninstall AI Trail version - just to try the idea of exporting the pdf I need to send to the printers. My machine spec's iMac (Retina 5K, 27-inch, Late 2014) 4 GHz Intel Core i7, 16 GB 1600 MHz DDR3, AMD Radeon R9 M295X 4096 MB I did email this in to support (about the issue not about a reinstall here - thought I would also try here.
  16. Hi, Can anybody advise me, please? I'm currently trying to create new brushes and every time I get so far, AD crashes. This has also happened several times when working with large files. Restarting AD doesn't seem to help as, after recovering files, it crashes just as easily. Things usually improve if I restart the PC but not in this case, it seems. I'm using: Ad V. 1.5.1. Mac OS X 10.11.6 (El Capitan). Thank you in advance. Kevin
  17. I haven't figured out what action is causing the crashing but the program is crashing often. sometimes i get a good hour of work done before it crashes, sometimes its 15 min some times its less. It has been often and frequent. most of the time im working with curves adjusting nodes when it happens but not always. today i have been using it for about 4 hours and i have had 7 crashes this far. love the program but this is getting frustrating.
  18. Hi, Love the application and had worked very productively with it for over 6 hours. After exiting it and restarting, a Crash Reporter dialog appears saying there's been a serious error and then, irrespective of the option taken, it crashes with an unhandled error: 0x80131509. Despite numerous reinstalls, machine restarts, etc. the application won't start. I assume there is a file lodged somewhere, which I can't find, which is causing this to occur, even on a fresh install. Is this the case and if so, is there a way to remove it and start again?
  19. I've been working on projects with several layers and several times yesterday as I would copy and paste from another project, the program would crash and I would lose half of what I was doing. Also, when pasting over it would totally change the color tones of my design even though when I would check, they would both say they were still CMYK.
  20. Designer has become unreliable. In the last hour alone it has crashed 4 times (I'm doing some simple wireframing in the latest App Store version). What was a rock solid product has become, well, Adobe-esque. This isn't why I moved to Affinity a year ago, and spent the last year convincing designers to do the same. I knew in my heart this would happen eventually. You've now more products, more features and another platform to support. In the moment of a crash I'm angry. Then sad. I'm back where I was when I was using Photoshop. Still a great Affinity team of lovely people. But in too much of a rush or spread too thin.
  21. Hi, I can't seem to use Affinity photo anymore, I can get so far with lots and lots of lag time, spinning wheel etc and I finally finished a photo and went to export and it completely stops responding. I have tried reseting the default settings, I have rum my mac through first aid, no problems. I have restarted it. I have increased the RAM usage setting in Af as per someones suggestion. Nothing works. I am not very tech savvy so I don't know what else to do. This is now constant and never ending. It has become unusable. Its funny because it used to be fine??? Can anybody help me please. I have attached a screen shot of the computer system I am using ...but like I said it used to work fine. Also when my CPU goes through the roof there is nothing else open except Activity monitor. I am using Ox S El Capitan 10.11.3
  22. Hi, I can't seem to use Affinity photo anymore, I can get so far with lots and lots of lag time, spinning wheel etc and I finally finished a photo and went to export and it completely stops responding. I have tried reseting the default settings, I have rum my mac through first aid, no problems. I have restarted it. I have increased the RAM usage setting in Af as per someones suggestion. Nothing works. I am not very tech savvy so I don't know what else to do. This is now constant and never ending. It has become unusable. Its funny because it used to be fine??? Can anybody help me please. I have attached a screen shot of the computer system I am using ...but like I said it used to work fine. Also when my CPU goes through the roof (98%) there is nothing else open except Activity monitor. I am using Ox S El Capitan 10.11.3
  23. Firstly, this past week AP has crashed frequently on me. I've been editing three photos and gradually AP began crashing toward the end of editing - such as when adjusting unsharp or a high pass filter. Then it would crash without any action by me. Secondly, today I attempted to open raw files and they would not open in the developer persona. They would open in the photo persona as a pixel layer or when I tried placing, as an image layer... This has not happened before this week. Any insight into what may be the problem? I am using AP 1.3.5; Mac El Capitan 10.11.2. Thank you!
  24. Id love some help! Im creating print ready banner art. Each time I try to export, in any format except affinity, Affinity Designer crashes. What can I do? thanks! rs opening.soon.afdesign
  25. I downloaded the AD trial version onto my Macbook Pro running 10.7.5. I have no trouble running the Adobe CS/CC apps and my machine meets all the minimum requirements for your app. Whenever I try to export any file as an SVG (even just a simple circle or square), nothing is created. No files show up anywhere. Other export methods do work. Then after trying the SVG export, whenever I try to close the file, I get the spinning beach ball and must Force Quit the app. Is this a known bug? Do you have any recommendations? I really wanted to like this app as an alternative to Illustrator but if it's this unstable and unusable, I will need to look elsewhere. Thanks for your time.
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