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  1. I don't seem to be able to get Photo or Designer to start after switching to 1.9. I tried to look at the prob -- it seems they crash right after scanning the fonts, but unable to determine why. I'll attach a procmon trace in xml format. The 257MB trace shrank to 6.7M in 7z format. Running Win7SP1x64 on an 8-core (Hyper threading disabled), 96G RAM, w/6-10GB GPU mem on a GeForce RTX 2080 Ti. I haven't used either product extensively since the long time to startup made me lose interest in doing anything. I keep hoping that someone will take the font performance issue seriously, such that it is eliminated, since the serif apps are the only ones with such a problem on every startup, even though I almost never used the font features in photoshop (not a big part of my workflow). They have gotten better, but I note that many of the fonts are read twice and for some reason the font-reading process does a disk-status call with each font lookup, so it doesn't look like much time has been spent trying to make it efficient or fast, not to mention doing the whole font read-in once and caching it -- then updating the cache only when new fonts have been added. Also besides reading the font resources in a background thread, could also get some serious improvement by splitting up the job across multiple cores and merging the results via shared memory, though even a merge-sort on 'N' result files (N maybe # of cores) would likely give a strong speedup. Of course being the masochist that I am, I'll startup both photo+designer at same time because I don't know them very well and not sure which has which features that I might want to try. But now, doesn't want to startup at all. Any ideas? Especially since both crash now? :-( photo-procmon.7z Designer-CrashReports.7z photo_CrashReports.7z
  2. Ever since the new update, my pixel tool pen and drawing messes up frequently and is very slow even if the document size is small. My friend is also having similar bugs with crashing ever since the new 1.9.0 update came out. Anyone know what's going on?
  3. I am creating a planner template so that I can just change the backgrounds to create different versions. The first thing that happened was I started typing in weird characters. Like, a black box with white vertical letters OBJ. I would try to delete and it would add more weird letters. I'm not sure if at that time it started adding the inline text frame. I fixed it in the master page but I still have to go and delete each one individually. Then it crashed. Then it started not saving at all by crashing when I click save. I was also using the "edit detached" feature a lot. I am able to export the file just fine. I have uploaded a file for you to look at. I have also tried BETA but that did not change the issue. I also tried updating windows. It did not fix it. Restarting computer did not fix. Not running FontBase did not help either. Also, last night it wasn't changing the pages when I changed the master page until I double clicked on the pages themselves.
  4. Hi, Suddenly my Affinity Photo app on my iPad Pro 11” has started to crash a lot when I try to develop RAW files from my Sony a6600. I have tried rebooting the iPad, I have tried to delete the app and reinstall it, I have lots of memory left (170+ GB) and no other app than maybe the photo gallery open at the same time, but it makes no difference if it’s open or not. If I’m lucky I can edit one photo and manage to save that, but then after that it becomes dreadful to save changes, because it takes several attempts before it will save another photo. Please see attached video of how it goes. Are there other people with same issues? And please, Serif devolpers, can you please fix it?? I had just become very fond of this photo editing tool, but at this point, I don’t want to use it anymore. Best regards, Betina FullSizeRender.mov
  5. Hi Version 1.8 has been really unstable for me. I installed it a few days ago and it keeps crashing. Its hard to say extactly when, sometimes when i move something, sometimes when i paste a picture. Sometimes its just not accepting any inputs for a while, but doesnt crash. It also didn't seem to autosave, or at least it never gave me the option to restore the document, when i reopened the program. Thats not the big deal, i just save before i do really anything, but the whole thing is still pretty annoying to deal with, constantly reopening the software and all the documents that where open. I tried to go back to 1.73, but when i opened the document it said changes with a newer version were made and it can't open the thing. Does anyone else experience the same thing? Is this a general problem with 1.8 or is it just me? I wasn't sure if i should post this here or in bug report. Felix
  6. Hello everyone, I got a problem with Affinity Designer today, it started to suddenly crash like every 10 seconds and could only display this error reference: (see picture). Anyone know why?
  7. Affinity Designer for iPad is crashing constantly when I use the vector brush. This only happens when I set the brush to 'Pressure' in the controller. I can use the pencil tool without the controller set to 'None' and have no problems. When using the vector brush with the 'Pressure' setting, it works for a minute or so, then the app freezes, crashes and my work is unsaved. I'm working on the latest version of Affinity Designer for iPad and on first gen iPad Pro with 256GB Storage (35GB free).
  8. Hello again so, as well as crashing on 'save as' ad is now crashing on creating a style sheet for text. now it's dropping the tool bars. cheers Gundy1234
  9. While I am trying to develop canon cr2 and fuji raf files on my ipad air 3 it crashes and all the work I have done is gone. What can I do? After moving my workflow to the iPad affinity photo and desiner looked professional to me. And now this is happening after paying a good ammount of money. Pathetic. Please now can you help me with this?
  10. Steps: Open Designer, load a project, begin working, randomly but regularly crashes to desktop with no message or dialogue. Sometimes it will stay open for over a half an hour, most times it will crash within a few minutes. I can't work with this program as it is, so I'd like to solve this. If there is any other information that would be valuable please let me know. Find attached the dump files as well as dxdiag for system info. Thanks! 1f31bb34-48d2-46be-845a-120d73a19296.dmp 4c3cdae7-b329-4bb8-b11f-3e3e2b2446fa.dmp 55aa9e29-9981-4fea-b65e-0cc957b28dc5.dmp 346e2f45-f7d9-41ca-b694-21b261da082b.dmp cda8490f-24e2-4351-85e3-101cd10d959a.dmp DxDiag.txt
  11. Hello, I am going to join the chorus of posters who are having continual Photo crashing issues. My crashes happen when I try to paste a masked layer from another Photo file. I have sent the crash reports, as well. I am guessing there will be a update soon since a number of people are experiencing such a variety of crashing issues that seem to be focused on Catalina. Thank you for your attention!
  12. My affinity designer keep lagging once I draw a fair amount of art on my canvas and after a while it crashes its so annoying and never did this till yesterday pleeeaasssseee HELP!! I need to get my art done I've tried all I can. restarted my whole computer shut it down all. I have an MacOS... Processor - 3.4 GHz intel Core i5, Memory - 16GB 1600 MHz DDR3 (I've deleted several things from my Mac and have lots of space for more) Graphics NVIDIA GeForce GTX 775M 2 GB. Please get back to me!
  13. I don't know if anyone else is having the same problem, but since the last update both Photo and Affinity have been crashing. I have never had any issue before, but now I dread the "not responding" half way through something. I have sparked it up again this morning and 5 minutes later it is "not responding". I can't wait for the next update because I fear for my sanity. Would it cause a problem with the program if I uploaded a previous version? Many thanks
  14. My program keeps locking up and requires closing using windows task manager resulting in lost changes. This has now happened on several occasions with different files. I click on soft proof from the adj. section, the selected variants are displayed but no adjuster box. As soon as I click again on this the program locks with no response from anything on screen. Update:- I uninstalled and re-installed the program and it now appears to work. I'll keep you all up to date.
  15. Hi, new here, just registered to report this same problem. It might be different, but OP doesn’t respond anymore anyway, so I’m taking over with my details: iPad Air 3, iPadOS, all other apps closed When editing RAW in the development persona, it takes a while and crashes at some point. Just closes and all edits are gone. It happened with 2 different files from Canon EOS 1300D. One takes a bit longer though until it crashes. Crashed reliably 5 times, I guess there’s a bug. Swap before / after seems to toggle the crash earlier (no confirming test series though)
  16. Every time I’m working on a picture editing after and while retouching it crashes and I got to start all over again and it’s frustrating please fix
  17. Affinity P and D both keep lagging, locking up, and crashing. Everything has been working flawlessly and the past week or two I’ve been working on the same photo manipulation and can’t get it done. The last update seems to have completely made my software unusable. Very frustrated, as are many other iPad Pro users 2017 & 2018 versions; mostly 2018. Many others are having the same issues with this iPad Pro 3rd gen. I’ve tried hard reset several times, closing-shut down-and still crashing when making my selection of the photo I want to change. I’ve tried several other files and it’s happening on all of them. can you please put out an update to fix this issue?
  18. Doing a series of technical drawings – not complicated. Copying a few lines with arrowheads (or even just 1) into a document created in a pre-arrowhead Designer version, results in the spinning beachball of death. Is there a workaround with older documents to avoid this issue? (I have tried some of the old favourites – like saving as without success). Cheers Friatec Tee T EF Blu-ill.afdesign
  19. Publisher has been stable since installed latest version - but this last few days is crashing every 30 secs. The only difference over the last few days is that I have upgraded to Norton 360! The crashing occurs while editing an existing file, that was stable before the Norton cam on the scene. My system is Windows 10 latest version, with 12GB of memory.
  20. Countless times I receive errors that and the app crashes when I save my work. Also, when I export my work as a different file type or try to load a file already saved I receive an error that the file is lost and needs to be recovered. Please fix this. It is unspeakably annoying and makes me want a refund and to never use the product again.
  21. Hi Everyone, I am using affinity 1.7.1.404 I think that's the latest update right? I haven't used affinity for a while and had to re-install windows on my pc as it all crashed and died on me so fresh new install. I opened it and all was going well, then after adding a couple of brushes it started to crash every time I tried to add a brush set or delete one. I have reset the brushes, still the same, when I import brushes or try to delete them affinity crashes and when I open it back up they are installed or deleted but seeing as I have a ton of brushes I want to install this is going to take forever this way and surely it shouldn't be happening this way? I have tried the duplicating of the raster_brushes.propcol that I saw on another post but still no luck. I have un-installed and re-installed to no avail? Also weird, the re-install didn't ask me to activate with my serial number? I am on windows 10 (latest update available to me) 64-bit. i7 core, 16gb Ram, 3.4ghz, Nvidia GeForce GTX 1060 6GB I don't suppose anyone knows how to fix this? Thanks! Billie
  22. Hi! I buy the Affinity Publisher and the past days I started to make the layout of a book. Today I try open the files (I saved three different files) and all them crashed! When I open any of the files the software simply closes. Please, can you help me ? Thank you Fran
  23. When I attempt to make any changes to the art in progress, as a example changing vector layer name, this will cause the app to freeze and crash. After working for a few hours the app was freezing and would crash and loose the work I had completed. This happened multiple times. I have the newest version for apple on the newest iPad Pro, and installed new version 1.7.0.9 when issue started. When I opened the app, changed vector name, and pressed back button, it crashs. I then tried to end the task and try again, same issue. Turned off the iPad and tried again, same issue. I am honestly annoyed because the app won't save any work I do and crashes after so much is done or I press the back arrow to hone screen. Is there any ideas on how to fix this??
  24. Been using affinity designer for a few weeks love it but it keeps crashing any ideas not running out of space
  25. Hitting the text styles tab causes the program to crash. Every. Time. It is making Publisher almost unusable. Please fix soon. I have Publisher 1.7.1 running mac osx high sierra 10.13.6.
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