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Found 4 results

  1. Is it possible to transfer my AD ipad license to a new Apple ID without re-purchasing it on the new Apple ID? It’s random request I know….but I think it’s the only option I have left. Ever since I updated AD to 1.10 on my iPad earlier this year the file thumbnail previews changed from the file contents to the default Affinity Designer logo. I posted some questions on the forum here and people stated that it’s probably an iOS issue. So I did some tests to see if anything will help remedy the issue but none of them worked, which leads me to believe that the last option for me to “fix” the issue is to create a entirely new Apple ID. I conducted the following tests: - Signed out of iCloud and Signed in - Delete Files app and re-install it - Delete Affinity Designer from iPad and re-install it - Factory Reset iPad - Bought a New iPad One test I haven’t conducted locally is send some of my AD project files to another person who has AD installed on their iPad. I have been trying to work with it but my workflow definitely has been altered. I still want to use AD daily this “bug” is making it difficult, I don’t want to abandon Designer totally but there has got to be a fix for this. Clicking the “cloud” icon to download the file doesn’t do anything either
  2. I own two Macs. MacBook Pro and iMac. I use same Apple ID on both. CAN I USE THE SAME Product key(S) ON BOTH COMPUTERS? (I am a single user and use Affinity software for personal needs only)
  3. Hi Affinity – I have a new laptop and would like to download my Affinity Photo and Designer apps to it. All Mac platforms I read how to do that via the Mac App Store in one of your threads but unfortunately I had to change my Apple ID so I cannot access it through the Purchased Tab. Can you help me find another way? Regards Carole Havercroft (GryphonArt)
  4. For bizarre technical reasons I won't go into, I had to change Apple IDs when I updated to macOS Sierra (actually before, but this problem didn't surface until now.) Because I have a new Apple ID, Affinity Designer won't update to 1.5 through the App store. I get an error that updates are not available with this Apple ID. Makes sense. What can I do now? Going back to the old ID is not an option. Can I download and install both Photo and Designer again ( I am a registered owner) under the new Apple ID? Will my Affinity registration still be good? I thank you for your help. Don
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