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Found 17 results

  1. Hello! A while back I bought Designer for my iPad, through the app store. Today I bought it for my Mac also, this time from Affinity's web site, and had to create an account there. Of course, my iPad purchase isn't listed on my Affinity account. Is there a way it can be? Is there even a benefit to doing so, or should I not worry about it? Thanks!
  2. Hi, I had a Mac and it was stolen in 2017. I had Affinity photo there and wanted to know if there is any possibility to transfer the license to my Windows PC ? Thanks, Rahul Kumar
  3. Dopo essermi scritto per avere il download beta di editore, per un mio errore ho dovuto disinstallare il tutto. richiesto un nuovo download il sito non mi riconosce la password. Ho fatto presente il caso, ma fin ora (sono passate le 24 ore) Chiedo: è possibile annullare l'account - e come fare - per ripetere l'iscrizione?
  4. Hi, Im working for a Company where one of my co-workers has buyed a license of Affiniti Photo and he used his work e-mail to register a account while doing that. Now the problem is that the pc where we had the Affiniti Photo on has broken down and we got a new one. So we need to instal it again. But the co-worker who bought the license has quited the job and he only left the information about the license number and no software. So we need the Affinti Photo software to install it again, but then we need to logg on to the account that was used when we bought it and its gone now because the co-worker dont work here any more. So is there any other way to get the software so we can download it and use the license that we have? "sorry for my bad English"
  5. Hi guys, I have problems to login my license Affinity Designer, adquire this app in 2015 on Itunes Store, but i no used this app frecuently. Now need use this app but appears email un registred in the system, so i cant recovery my password o access to use the purchase in my new imac. I hope you can help me to resolve this topic. tnks
  6. Hello, today I tried to log into my affinity account, and it says: "Your account is frozen. Please contact the customer support" in German. So here I am. Whats happening? Why is it frozen? Have a nice day, Leo
  7. Hello, A while ago I bought licenses for Photo and Designer. During the purchasing process I entered my general purpose email address but I would like to have both licenses associated with my newly created email account dedicated solely to software purchases and registration. I know that ordering FAQ says that I should always use the original email address provided during product ordering: However, I would really like to change it. Is there any procedure I could follow to achieve this goal? Thank you in advance for your answers, Łukasz Tyl
  8. Hey, I've been having some problems since I bought Affinity. I bought it over the AppStore, but I never received an Email to actually make an account for the affinity store and therefore could not download it. I have been trying to find a solution, but I couldn't find one. If you could help me that would be great
  9. * RESOLVED * I bought Affinity Designer and Affinity Photo by Apple's App Store but I don't think that I have an Affinity Account because when I try to log in or when I try to get another password by "forget my password" the message is that I don't have an account with that email. Thats weird. How can I create my account then? Or how can I fix that? Thanks
  10. Hello Today I tried to use your "Forgot Password" for my account like 5 times, but I didn't get an email. I have Affinity Photo on Mac and I want to download the new resource packs for 1.6. My question is - Do they come with the Update or I have to download them. If so can you help me reset my password?
  11. hello, I have a problem with opening affinity photo account. After entering the correct details, I get a message "Can't open Affinity account". What should I do, my dearest support ??? Prof. Rafael.
  12. I dont know where to post this as there seems to be no customer service link at the website. I own Affinity Photo, Designer, and Affinity Photo for Ipad. Today I tried to log in to my account as required to download the free UI kit being offered to users of Affinity Designer. The app tells me I've already registered my name and email address, however, I cannot log into my account at the affinity website - and I cannot even reset the password as the reset instruction email never arrives. How do I resolve this?
  13. Dear Affinity Team I have tried to re-download your products which I bought last year. I still have the PayPal receipts, the saved password and login details to your site. But somehow neither my email nor my password are recognized on any of your associated sites (seriflabs, affinity). I tried to reset my password but it would not recognize my email. I am certrain I got the correct login-details because these are auto-saved in my browser, I also remember successfull login in with those details last year. I purchased both, Affinity Photo and Affinity Designer for Windows. Could I get some assistance regarding this? Is there an issue with your account management from 2016? My name is Jessica Helsdon. I re-registered now in hopes of it being a bug but still I do not see my purchases. I canprovide the Paypal receipts. Thanks in advance.
  14. I cannot sign into my account, and when i try and send myself the confirmation email to reset my password, I never get the emails. I've checked and I put the right email down, so I don't know what to do. Please help. I don't know what the next step is.
  15. I have bought Affinity designer on my mac, but I do have another computer with windows, and sometimes I work on it exclusively, the question is, do I need to buy the windows version to use it or can I use my account to download the windows version ?? Thanks, Erick
  16. Hello I just bought Affinity Photo and Designer and I can't create an account. (I bought it through the Apple apps store) I saw the login link, but not the "create an account" link. And, I want to know how to add Photo and Designer on a second computer. Thank you Ben.
  17. I just found your Share feature. Love it, except....is there a way to add another or edit the existing Flickr account association? I have two accounts there at Flickr and I logged in to the wrong one. Doh! Thanks
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