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Found 3 results

  1. Any kind of import crashes everything, Designer V2, Photo V2 and Publisher V2. Whether assets, brushes or color palettes, the software closes immediately without notice. All three, Designer, Photo and Publisher. Software: latest versions of affinity 2 for windows Hardware: Microsoft Surface 8 Pro Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz 2.42 GHz RAM 16.0 GB System type: 64-bit operating system, x64-based processor Pen and touch input Support for pen and touch input with 10 touch points Windows: Windows 11 Home edition Version 22H2 Installed on 10/15/2022 Operating system build 22621.1778 Performance Windows Feature Experience Pack 1000.22642.1000.0 All, but really all suggested support measures have been implemented: 1. reset Affinity 2. .Net repair tool 3. sfc /scannow (scan) 4. dism.exe /online/ cleanup-image/restorehealth (Repair) 5. reinstall directx12 6. reinstall .Netframe 4.8 7. reinstall visual 8. unistall/reinstall all affinity apps 9. hardware acceleration sometimes on, sometimes off, same error 10. update all drivers (graphic drivers etc) 11. update windows and all components and many more attempts, many days of work and much disappointment. But the apps keep crashing, every time I try to import. I am at a loss, this is a new Surface Pro that I bought just for Affinity. The only thing I can think of is that this is a bug in the affinity software. Attached are the dmp files. Additionally a text file , listing the windows event viewer at the time of the error. I hope for quick help. Thanks. c2930239-5c6f-4ce9-b9ba-18b75f3b12a2.dmp ab6ea42a-ba7a-48df-a3a3-b33d76a4074f.dmp b50df02f-9148-4018-89c6-330a9c58d0a9.dmp cd32f927-c0d5-4816-9426-11f015b44023.dmp 365c042a-4621-40f6-aa8a-e8ba0b420470.dmp 1a256952-5fd7-4159-9d56-b28d2ebab481.dmp 2f178444-5636-49f4-a0cf-a1b556c7892f.dmp Error-Designer.exe.txt
  2. Hello, I hope you are doing well. This is the second time that my Affinity Designer freezes. Everytime I copy .svg files or copying other artworks into Affinity it kinda crashes and stops working for no reason. Please check the video. Thank you System-Crash.mp4
  3. Hi, I am having problems since upgrading to your latest version of Affinity designer and photo. I'm using a Macbook Pro Retina with yosemite 10.10.5 Whenever my system crashes I have never had any problems with the Dock icons getting corrupted. The icons corruption only started happening once I upgraded affinity. Your probably wondering how do I know its affinity is causing this issue. Well the new affinity logo becomes an over stretched looking version and that is what all my dock icons items look like. I have attached a screen shot so you can see what I am saying. Its quite annoying as the first time this happened it took me absolute ages to find a way to reset my icons back. Please advise. Regards Martin
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