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  1. Hi NathanC, When I make a preset with jpg and webp in the slices export panel and close and open Affinity Photo, then load the preset Affinity Photo crashes still. First I had the idea that it was because of older version presets, but when creating new presets it is still crashing. This bug was reported by me months ago. I attached the export_config.dat again as well as the bug report from my iMac when the crash happens! Back to version 1 again! David affinity-photo-crash.pdf export_config.dat
  2. Designer REGULARLY crashes when Exporting to PNG & JPEG. These crashes are not new; they have been occurring for years. Does Affinity receive Crash Reports from Apple? Does anybody actually analyse them? Are they of any use? I must have submitted hundreds of them to Apple, but the crashes have never been fixed. It is extremely frustrating and a huge waste of my work time. How can a Product Critical Error go uncorrected for so long (YEARS)? Obviously you guys don't have tests for this in your Release Test Suites.
  3. Hi, I'm experiencing a repeatable Publisher crash when pressing the Mac "Command" key after setting up links between text frames. I've attached a Publisher file that can reproduce (for me, anyway) the crash. The following are steps to reproduce the crash: Click in the rightmost text frame on Page 1 to select it. Click on the "node" on the right edge of the selected text frame to highlight the frame and enter the mode for text frame linking Move the mouse pointer to the leftmost text frame of Page 2, which will highlight it. Click in the leftmost text frame of Page 2, which will create a link between the rightmost frame on Page 1 and the leftmost frame of Page 2. Press the "Command" key on the Mac keyboard, which will crash Publisher with no warning. I'm running Publisher 2.04 on macOS Ventura 13.3. A copy of the crash log is also attached. Since I encountered this issue while doing production work, I'm now going to look for a workaround. I'll post any successful workarounds here as I find them. Thanks, Ken AddingColumnLinksCrash_14May23.afpub AddingColumnLinksCrashLog_14May23
  4. This is a super annoying issue I already reported several times since AP V 1.x and it is still not solved in 2.0.4. Watch the video.
  5. Hi all, Hoping that someone can help me with this, although I see that recurrent crashing of the software is a wide problem. I am experiencing constant crashes when working with Affinity Designer 2. This often happens right after I have opened a new file and pasted an image that I use to start tracing the illustration. Yet, the moment I start working with it, it crashes. I have a fairly new computer, 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz, Windows 11 Home, 22H2 Version, Intel Iris Xe Graphics. I have disabled the OpenCL Hardware Acceleration feature. The crashing continues. The actions with which it has crashed range from using the brush, renderising the image, tracing a vector curve, etc. Nothing too complex. I have the crash dump file, if that helps. Looking forward to reading your responses and potential solutions!
  6. JPEG XL export consistently crashes with transparent background exports in the latest release 2.0.4 and on the beta on Windows 10.0.19045. Steps to reproduce 1. Create a new document with a transparent background 2. Add a rectangle 3. Go to File > Export ... 4. Use these settings: 5. Using high Quality settings you'll see the export fail or the file crash with the export dialog loading 6. Best quality apparently immediately hard crashes the app as well from the export dialog, since that was the version I last used, I can't show my settings for export.
  7. Not sure if this is a bug, but Designer 2 (2.0.4) shouldn't crash trying to open a simple SVG. I wanted to see if ChatGPT 4 can generate SVG graphics, and it can. They're not correct, but it does generate SVG code. I asked ChatGPT to generate an SVG of US flag and this is what I got: <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 7410 3900"> <rect width="7410" height="3900" fill="#bd3d44"/> <path d="M0,450H7410m0,600H0m0,600H7410m0,600H0m0,600H7410m0,600H0" stroke="#fff" stroke-width="300"/> <rect width="2964" height="2100" fill="#192f5d"/> <g fill="#fff"> <g id="s18"> <g id="s9"> <g id="s5"> <g id="s"> <path d="M247,90 317,307 132,172h229L161,307z" id="s"/> <use href="#s" y="420"/> </g> <use href="#s" y="840"/> </g> <use href="#s" y="1680"/> </g> <use href="#s" y="3360"/> </g> <use href="#s" y="6720"/> </g> <g fill="#fff"> <use href="#s18" x="247"/> <use href="#s9" x="494"/> <use href="#s5" x="741"/> <use href="#s" x="988"/> </g> <path d="M0,0h7410v450H0zm0,600h7410v450H0zm0,1200h7410v450H0zm0,1200h7410v450H0zm0,1200h7410v450H0zm0,1200h7410v450H0z" fill="#fff"/> </svg> After saving it as an SVG file, when I try to open it in Designer 2 it crashes without opening. I can view SVG file in the browser and even Windows file preview. Can someone else confirm?
  8. Hi developer team, please check the (unlisted) video, everything explained there. When I say backup copy, I mean recovery file. Both have been there and for that I didn't lose any work. I can not reproduce it this happens coincidentally. There is one pattern: only on first start of AP. After crash and 2nd start, the problem is gone until next reboot of Mac. Something completely different, I ask this each post here in the forum: When will get Effects/Gaussian Blur be enabled for masks? When will we get a Fill slider additionally to the Opacity slider. When will be an indicator added, showing the layer has Blend Options applied? Compliments: the Affinity implementation is far better to use as he flimsy Blend-if sliders of Photoshop. Version 1.10.5, additional purchased on Serif homepage instead of AppStore. Reason: Photoshop add-ons such as Topaz Denoise do not work with AppStore version of Affinity Photo. Once I got told here in the forum because AppStore apps have to run sandboxed. Cheers and Happy Halloween, Roland
  9. Affinity Designer V2 Crashes - When I click on the Recent Files button in the startup window. It works fine if I go to File > Open Recent Is it a common issue/known bug? I noticed that it's happening in Affinity Photo also, haven't tried it with Publisher yet. I am on Windows 10 and Using the MSIX installer for all.
  10. I'm using the trial version of Affinity Designer, so I'm very new to the app. I was trying to save a modified jpg as a new project. After I clicked Save, the app stopped responding, and the cursor changed to beachball. While the app was beachballing, something ate all my remaining disk space, which I think was 20-30 gigs or so. The bitmaps I used in the project couldn't have taken anything near that much space. Before saving I had created a fill layer on a layer group, so this might have something to do with the crash. I was also able to reproduce the beachball freeze using a fill layer on the same layer group in a recovered project file, but this time not being able to even open the saving dialog, and no disk space was missing. The project file is too big to attach, but you can try reproducing the crash yourself: Group some bitmap layers together and click on the colour wheel. After each crash I have to force AD to quit. After relaunching it a few times the missing disk space seemed to recover bit by bit. Also the recovery file saved an hour of work, so I'm good. Any ideas on what's going on here?
  11. I've attached a screenshot. The plugin worked in Version 1 but no longer works in Version 2. Plugin Launch Crash.mov
  12. Here's the error report. It's happened 4 times today when selecting a layer in the Layers Panel. Thought it might help the Affinity developers to see Apple's crash report. 181801-erratic-crash-when-selecting-a-layer.txt
  13. I was trying Shape Builder and wanted to invoke the x-ray mode that I’ve seen on various tutorials. When I tap the Navigator icon and then tap on either Main View Mode or Split View Mode, Designer crashes instantly. I’ve tried with both the beta and mainstream app, getting the same result. I have also tried it with other files and it seems to work a little better. I have found that if I use the Designer module within Affinity Publisher for iPad, with the same file, there is absolutely no problem. I am attaching the file. You’ll see that it is not particularly large or complicated particular shapes. I was trying to combine using Shake Builder were the little houses (I was trying to replicate what the original artist had made, for practice). I realise there is probably something weird about the file, but this crash shouldn’t really happen, I think. cardch4.afdesign
  14. When i try to import from photo library my app crashes.
  15. Hi everyone, Apologies if this has been answered elsewhere, but I couldn't find an answer for the life of me. When I go to change which font family I want to use by typing the name - e.g. I try to type "Open Sans" - affinity publisher crashes to desktop. I've tried changing the 1.0 file under %Appdata% and I have tried re-installing Affinity Publisher. I can wheel through the fonts fine, but it's when I try to type a font, everything crashes. Any help towards a solution would be most appreciated!
  16. I am experiencing a crash immediately after trying to start the application. Splash screen goes away and process hangs. This is a fresh install of Affinity Designer 2 Event viewer is showing this exception from Designer.exe Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.ComponentModel.Win32Exception at MS.Win32.UnsafeNativeMethods.GetWindowText(System.Runtime.InteropServices.HandleRef, System.Text.StringBuilder, Int32) at System.Windows.Automation.Peers.WindowAutomationPeer.GetNameCore() at System.Windows.Automation.Peers.AutomationPeer.UpdateSubtree() at System.Windows.ContextLayoutManager.fireAutomationEvents() at System.Windows.ContextLayoutManager.UpdateLayout() at System.Windows.ContextLayoutManager.UpdateLayoutCallback(System.Object) at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks() at System.Windows.Media.MediaContext.RenderMessageHandlerCore(System.Object) at System.Windows.Media.MediaContext.RenderMessageHandler(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunDispatcher(System.Object) at System.Windows.Application.RunInternal(System.Windows.Window) at Designer.Application.Main(System.String[]) Possibly related to this?: https://stackoverflow.com/questions/70799521/random-crash-in-wpf-application-invalid-index-at-ms-win32-unsafenativemethods Please advise.
  17. iPad designer V2 is crashing regularly. I have a feeling it’s the auto save feature. I decreased to 30 and it crashed quickly. Expanded it to the highest level and it’s not crashing. iPad Pro 12.9 , 2019 I think. Last model before M series processors. let me know if I can help investigate further. edit: not auto save as it crashed again
  18. Hoping someone can assist I have 2 machines both running Windows version of Affinity Photo version 1.10.6. When I do an export of macros from the library panel it successfully creates the .afmacros file. When I try and load this to the second machine using import on the library panel Affinity Panel shuts down/crashes. I have attached the exported file as I hope this will help someone help me with this. VPSP_Macros.afmacros
  19. Open any image. Enable Bebas Neue in FontBase, open the text tool, start typing in the font field letter B (for bebas). Boom crashes both on Affinity Photo and Affinity Designer.
  20. Hi, I bought one of the official brush packs some time ago and on AP 1 it worked completely fine, but on AP 2 it's impossible to open without the app instantly crashing. I've not been able to isolate anything that can cause it, it happens regardless of what document I am working on. I've also tried to add the same brush pack by importing it again, but this does not resolve the issue. (Product name is DAUB@ W&W (specifically the Bristles subcategory)). (Desktop specs: 7 3700X, 3080 10GB, 32GB 3000MHz, running OS and app on M.2 SSD) I've added some crash reports, please let me know if you need anything else, I'd greatly appreciate some insight on why this is happening, I really need those brushes. PS: Is it at all related that WindowsApps folder and my local user folder has lost its data after the new install? Thank you a4aa3c5d-9063-4411-9ec4-0e60544f2744.dmp 81282162-8c41-430d-8aa9-85465668a404.dmp 40a4c99d-8511-4783-af34-6324e46143aa.dmp 4968878b-6217-4f19-9d5c-f1255349e43a.dmp dbf69d9a-6260-4386-99b7-a99cae1e0c8c.dmp e0db7b7d-9c79-4080-a278-b9876c13c81a.dmp 60cc8d5a-f8a8-4b5d-a934-4205e87fdc56.dmp d1874a90-0d15-4ac9-a013-3ac848843800.dmp 9c1a0125-e8a1-41be-a6ee-b478faf71b9b.dmp 5f51369f-9cd2-44d1-87e2-a7d7d1080dca.dmp b45de208-653b-49a0-a71d-6b5fdfc0388b.dmp 58cc1d75-48d4-4398-9b08-cf3478b45835.dmp 01c2d4ef-89b8-4996-a11e-e3ecd88bbe55.dmp 7add9486-01e3-4c60-bc83-fe38d5241ad1.dmp 23dfefae-c8a1-4a78-a723-1bc61652301a.dmp
  21. Hi, I bought recently AFP 2.0. I am still using Monterey OS (I will install it when it is more stable). I have problems when trying to export any publisher document to PDF. I have never gone beyond a 10 spread document, as I need to test how it looks (the file size has ranged between 150 and 400 MB). I started using embedded files and then I swapped to linked files. I converted all my psd or jpg files to Affinity Photo 2 format, in case that was the problem. It makes no difference if it is RGB or CMYK, they both crash. It doesn't matter if I try to make a copy of the file and rename it, it won't stay open (the problem persists even if I close the program and restart the computer). Through the different releases I keep having the same problem. I am not sure what is happening. I manage to export to a PDF, but it is impossible to keep working on my original publisher file, crash, after crash, not even the time to save to a different file. Could you please help me to figure out how to solve the problem? I attach the beginning of the latest problem report. Thank you. Clemencia
  22. I attach a file. Each time I try to touch the WB controls in the Develop persona (with the image layer selected), Photo 2.0.3 crashes. System: iMac Pro running macOS 13.2 (22D49) 202301_M1A1717-1600.afphoto
  23. Hi, I recently transferred a file as psd from Lightroom 6.14 into Affinity Photo and opend it in the Develop Persona. First I ticked off all sections. Then I enabled White Balance (Weißabgleich ) Moving the Slider shows no change in the picture (the numberfield stays at 0%) After disabling and enabling the White Balance the change is visible, but the numberfield still has 0%. Resetting the White Balance causes a crash of Affinity Photo. Viele Grüße roland
  24. Hi guys, today I've worked on a new Designer file (file created today, 1 artboard, 2 linked images, some icons etc.). After exporting the file to a PDF I've quit the application. 2 hours later I tried to open the file again, but unfortunately Designer crashed immediately. I've tried it several times, no success (immediate crash when opening the file, not even a flicker of a preview). I've tried to open the file in Photo, but it also crashes. I *could* open the file in Publisher and it looks ok (although it complains that I have to convert artboards into pages, of course). Unfortunately I could not fix the file by saving it again from Publisher and trying to reopen it with Designer (still crashes). Any help in fixing the file would be greatly appreciated! If you are interested in the file (~15MB), I can send it to you. Also if you need more information, I'll gladly help. Thanks and all the best, Ole Ah before I forget: Designer/Photo/Publisher 2.0.3, Mac OS X 12.6.2, Macbook Pro 15" Retina 2015
  25. Hey there, Affinity Publisher Crashes everytime I try to copy and paste a Headline. The headline is part of a Table Of Content via activating "headline" in the table of content option panel. It has an endnote as well. If I try top copy and paste this element, Publisher crashes. Same goes for a whole field of text, which contains Table Of Content headlines. My guess is: it crashes, because the copied headline or any part containing an element of table of content, creates a conflict when about to be pasted so Publisher can't handle it. In that particular file, it its 100% reproducable. I hope you can fix it. Cheers
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