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Katie1348

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Posts posted by Katie1348

  1. My worry, is not that if the font is really missing, that it doesn't work, but in my case, Font Awesome 5 Pro is installed on my machine and it renders the EMF correctly in Word (Office 365) without problems.

    The gradient didn't apply to the underline of the title. Each of these is potentially problematic. I know this is a Beta, which is why I am posting to the forum. Most of the fonts are Segoe (print and UI), the other is an free hand written font. I was expecting it to render correctly on my machine without issue.

    I do agree, in general, there isn't a good way of taking illustrations (diagrams) from one bit of software to another and keeping all the detail and formatting.

  2. I have a diagram that was created in Illustrator CS6 and exported as an Enhanced Windows Metafile (EMF).

    The EMF file does not render correctly,

    There is a collision in the text and the Font Awesome font used for some symbols simply render as boxes. There is also an error message that comes upon import, (drag and drop), that there is a font missing. I know the font is present on this machine and other programs have no problem rendering or using the Font Awesome font. There is also a line at the top, which should be rendered with a gradient, but it comes out as a funny line.

    The errors have been highlighted in red.

    The original EMF file is also attached.

    Affinity Designer version 1.7.0.167

    K

    30 Value Proposition Canvas 1 Process.emf

    Capture.PNG

  3. 22 minutes ago, walt.farrell said:

    From some other posts I've seen from the Serif staff, creating the look may be automatic for Publisher. So, try running the installer normally and then looking for the setup logs in the Affinity setup folder in you Windows Temp folder.

    Thanks for the suggestion, I did find the log files in a folder under AppData...

    C:\Users\UserName\AppData\Local\Temp\AffinitySetup\419bcc15-e67e-11e8-87ad-6045cb9fb899

    Also, there were entries in the Event Log, which indicated as suggested yesterday, that the installer is corrupted. I downloaded the installer twice, they both do the same thing. Both were "affinity-publisher-beta-1.7.0.162.exe" with the version number attached. Neither behave differently, i.e. both fail to install the same way.

    The first error in the Event Log was:

    Product: Affinity Publisher Public Beta -- Error 1335. The cabinet file 'Main.cab' required for this installation is corrupt and cannot be used. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package.

    I can post the SetupUi.log file, but I doubt it will tell you much more, other than the exact config of my machine.

    Any further thoughts are appreciated.

  4. 17 hours ago, walt.farrell said:

    This entire conversation has, I think, taken part on what is officially the weekend for the Serif staff. Your initial post was at 1:51pm EST on Friday, which is about 6pm at the Serif offices. That means that there are fewer staff members available to officially comment, and it's possible that those assigned weekend duty are busy with other threads or are not the appropriate people to be commenting on Publisher installation problems.

    Have you tried restarting Windows?

    Beyond that, if you open a command prompt window, and "cd" to the directory that contains the installation .exe file, you can generate a log of the install process which will show what went wrong. That might give you a hint of how to fix it, but if not it might help Serif. To get the log you would issue the following command (modifying the file name appropriately):

        affinity-publisher-public-beta.exe /log

    The log file will be in the AffinitySetup directory in your Windows Temp folder.

    I tried to do what you suggested, but my installer is actually called

    affinity-publisher-beta-1.7.0.162.exe

    And when I try to use the command option /log, I get a popup dialog titled "Affinity Publisher Setup", with two options /help and /extract. There is no log option and it only displays that dialog box, then the installer terminates.

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