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LisaRH72

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  1. Please can someone help?! I've started another project today and it's again corrupted - i'm fed up of losing work. The attached document - if you enlarge it the colour boxes appear and then if you decrease it - a black box covers most of the image. Please can you let me know what developers have said - I've paid for software i'm not able to use. universal-studios-3407863.afphoto
  2. Hi. I was was wondering if any progress had been made regarding the reasons behind the corrupted file? I still haven’t started a new project due to the issues I’m having, do Developers think it could be to do with my laptop or the software? Thank you lisa
  3. Unfortunate I can’t replicate it as it’s random. The last time it happened i’d opened a jpg, resized the document to 300dpi, selected the pen tool & it crashed. The time before I selected a layer, selected adjustment & it crashed. Move been in the middle of projects & it’s happened. Has there been any feedback on the corrupted files? The reason I sent the device information was in case that is affecting the software in some way as I seem to be having more problems than others. Thank you for looking into this for me.
  4. Hi. Affinity has crashed 3 times this morning mid project. I’ve completed the form & included my email address as I have done in the past but never hear back from anyone. Please can someone look into all these issues I’m having as I’m now unable to use software I’ve paid for. Ive tried to attach a photo showing my laptop specifications in case there’s anything there which could help but it won’t attach. I’ll semd it to the link given above. Please can someone respond. I have work to do on Affinity but can’t at the moment.
  5. Hello. I was wondering if you’ve received any further updates? I’m reluctant to use this software again if I’m going to potentially lose a project I’ve speny quite a lot of time on. I’d really appreciate any feedback you may have.
  6. Saving them to the desktop of my laptop. I haven't used any external sources. I'll upload the original JPG now. The main issues I've had have been with the Designer software, corrupting the vector images. This is the first time it's happened on Photo. I'm reluctant to start something new in case it happens again.
  7. The Carriage was a JPEG from Pixabay, I cut it out from its background. The vector elements are from Freepix, when I downloaded the zip file on to my desktop & extracted them they automatically show as type 'Affinity Photo file'. & another version of type 'Affinity Designer file'. They don't seem to be affected - only the carriage.
  8. Thank you. It's odd as the colours change when you zoom in or out of the project. I have swapped between editing in photo and designer for this one, not sure if that needs to be noted?
  9. Hi, I've uploaded the file - thank you. It's happened to a few projects now but this one is rather frustrating as a friend asked me to cut the carriage from the background - it took quite some time to complete so I hope I haven't lost it. I am new to editing software, just playing with it and trying to learn how to use it. I may have done something wrong? I hope you can help, Lisa
  10. Hi. I’m having problems reopening saved projects. The thumbnail on my desktop shows the project as it was saved but when I open it blocks of colour appear and parts of the cutout layer is missing. Its happened a few times now & I don’t appear to be able to recover the original. I’d really appreciate some advice if anyone knows what’s happening as it’s becoming quite frustrating. Thank you Lisa
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