KevinA
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MEB reacted to a post in a topic:
Caveat Emptor for Air 1 users
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Caveat Emptor for Air 1 users
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Patrick Connor reacted to a post in a topic:
Caveat Emptor for Air 1 users
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Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
Good news! Affinity Designer was approved for a full refund after 10 days of processing! Thanks for the link allowing me to chat directly in real time with the associate and then the manager when it was elevated. -
Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
From Washington DC -
Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
I know that BUT Apple said it was compatible -
Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
No refund. They just gave me two links: http://www.apple.com/legal/internet-services/itunes/ http://www.apple.com/feedback/itunesapp.html -
Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
Will do. Thanks for the quick response and guidance. -
Caveat Emptor for Air 1 users
KevinA replied to KevinA's topic in Customer Service, Accounts and Purchasing
What are the other ways to contact them? I just filled out a survey citing the same issue. Let me know if there are other avenues because I'm not aware of any others. -
While the app looks fantastic, don't purchase the Designer app if you have an Air 1. I purchased it because the AppStore indicated my device's compatibility. However, after downloading, I found out this wasn't true. After visiting this forum and copy/pasting the language the developers recommended to use when requesting a refund from Apple, they still declined to offer a full refund. What a waste. I want to emphasize that this is not Affinity's fault, but Apple's. Be careful out there...