Jeff C

July now, and I’m seeing this on Designer for iPad. I can’t use guides at all on pixel layers with pencil or brush tools.

@swenpaylay The reality, whether with Serif or any other developer, is that not every bug is caught before release. That's not because of bad testing programs, it's just the nature of software development that you can not catch every bug 100% of the time. This is precisely why you shouldn't upgrade applications you rely on until those new releases have been in the wild for a little while. Surely, if you used Adobe in the past, you were very used to this. I don't know any creative professional (myself included) using Adobe's stuff that upgrades their primary device as soon as a new release comes out. They wait until it's been out there for a little while, and and usually only upgrade one release behind the current.

Bugs are an inescapable part of software, and just like you wouldn't upgrade your OS on the same day you have a deadline to meet, you shouldn't be upgrading apps you rely on until you have some room to rollback if things don't go well.

Turn off your auto-updates. And if the bug is such an issue that you can't work at all with that version, then FFS join the beta program to get the fixed release early, or downgrade to a previous version. You have options, you just don't seem to want to use them. So if you feel like there is a lack of sympathy here, maybe that's why.
Or you can just stay angry I guess, but that doesn't help you, or Serif, or anyone else.

@swenpaylay The reality, whether with Serif or any other developer, is that not every bug is caught before release. That's not because of bad testing programs, it's just the nature of software development that you can not catch every bug 100% of the time. This is precisely why you shouldn't upgrade applications you rely on until those new releases have been in the wild for a little while. Surely, if you used Adobe in the past, you were very used to this. I don't know any creative professional (myself included) using Adobe's stuff that upgrades their primary device as soon as a new release comes out. They wait until it's been out there for a little while, and and usually only upgrade one release behind the current.

Bugs are an inescapable part of software, and just like you wouldn't upgrade your OS on the same day you have a deadline to meet, you shouldn't be upgrading apps you rely on until you have some room to rollback if things don't go well.

Turn off your auto-updates. And if the bug is such an issue that you can't work at all with that version, then FFS join the beta program to get the fixed release early, or downgrade to a previous version. You have options, you just don't seem to want to use them. So if you feel like there is a lack of sympathy here, maybe that's why.
Or you can just stay angry I guess, but that doesn't help you, or Serif, or anyone else.

@swenpaylay The reality, whether with Serif or any other developer, is that not every bug is caught before release. That's not because of bad testing programs, it's just the nature of software development that you can not catch every bug 100% of the time. This is precisely why you shouldn't upgrade applications you rely on until those new releases have been in the wild for a little while. Surely, if you used Adobe in the past, you were very used to this. I don't know any creative professional (myself included) using Adobe's stuff that upgrades their primary device as soon as a new release comes out. They wait until it's been out there for a little while, and and usually only upgrade one release behind the current.

Bugs are an inescapable part of software, and just like you wouldn't upgrade your OS on the same day you have a deadline to meet, you shouldn't be upgrading apps you rely on until you have some room to rollback if things don't go well.

Turn off your auto-updates. And if the bug is such an issue that you can't work at all with that version, then FFS join the beta program to get the fixed release early, or downgrade to a previous version. You have options, you just don't seem to want to use them. So if you feel like there is a lack of sympathy here, maybe that's why.
Or you can just stay angry I guess, but that doesn't help you, or Serif, or anyone else.

No kidding. And they know that, obviously. Surely you’re not saying you want Serif to push out a release that hasn’t been fully tested yet... right? That’s what beta is for. It’s part of a perfectly normal software development process. They’re saying if you can’t wait for the actual release, then beta might be an option for you. That’s not hostile toward users - it’s the opposite. There’s no need to excoriate Serif for that. The real hostility I see is in your comment, and it’s unwarranted. 

It is fixed. Please sign up to the beta (linked in the above post). I appreciate you shouldn't have to sign up to a beta just to be able to work but as mentioned above, it is currently recommended that you do so.

You would normally be correct, however we actually recommend using the beta over the App Store versions for macOS and iPad. As per this comment from Andy S (lead Photo developer) in the beta forum:
'We recommend that you use this beta in preference to the store version if you are affected by any of the issues listed below.'
So please, if you are struggling, I would encourage you to sign up for the beta. 

No kidding. And they know that, obviously. Surely you’re not saying you want Serif to push out a release that hasn’t been fully tested yet... right? That’s what beta is for. It’s part of a perfectly normal software development process. They’re saying if you can’t wait for the actual release, then beta might be an option for you. That’s not hostile toward users - it’s the opposite. There’s no need to excoriate Serif for that. The real hostility I see is in your comment, and it’s unwarranted.