Barry Gibbs

Can affinity keep us informed as to when this problem will be fixed. I have mentioned this problem in the Affinity group on Face Book and it appears we're not alone but it also appears others are not having any problems. 
we've paid for Affinity photo but would have thought how as the magazine IMAC FORMAT plugged Affinity a lot that such a site as Affinity would try and keep up. All were asking is simple really " give us an update and possibly a time frame as to when this will be resolved.

“Dude”, I’m the one who started this thread… And yes, I have been following it throughout. And, again, all we have been getting so far are - exactly – “vague responses”. A vague response is “we are working on it“. This response, essentially, has been recycled over the last 5 months (!!) since June.
A clear response, on the other hand, would have been, for example, “Our developers have been working on it feverishly since June, and we hereby inform you that the bug in our software to be fixed by ?/?/19”. Or, another example of a clear response would be “our developers have been working on our bug since June, but regrettably, they are still unable to fix it because the problem lies in the issues x y z which have been the reason for the delay“.
A vague ”We are working on it“ says absolutely nothing with regards to the ETA of the functional release (especially when we are approaching December - and in six weeks we will be in a different decade of when the problem first occurred and has yet to be fixed). And all us customers of serif who have purchased the affinity photo app so that we can directly edit from our Mac photos app – because that’s the reason most of us purchased it since it is meant to work flawlessly with the Mac photos app - have been on hold since June. Maybe you are a casual user of this app, or maybe your photos are not stored in your Mac’s photos app, but if you did you would understand that your entire workflow has been put on hold for five months! So, no, that’s not good enough. And, no, experimenting with “workarounds“ would just not be acceptable for such an insanely long time, and you would expect something more than just “we are working on it“ by now.