[Help!! Edited Images look different and worse on the smartphone, Really Frustrating]

Hi @Phuuul,

Welcome to the forums. 

It sounds like your monitor is not calibrated properly. You do not have white in your picture, but more of a green-yellow colour. 

See the colour sample in the top right. 

More, smartphones screens are the worst devices to check against for proper colour management. They usually have over-saturated colours and intelligent ambient light which make the images look more vivid than they actually are. 

Thanks,

Gabe.  

[download problems windows version]

Hi @Mare,

Welcome to the forums. 

We would need more details from you:

• What App did you buy? Affinity Photo? Designer?
• What platform? Windows, Mac, iPad?

• 2 hours ago, Mare said:

  i'm not able to execute affinity because of an app issue

  What is the issue? Do you get any error messages? If so, can you attach a screenshot?

• What have you tried to far to fix the issue?

Thanks,

Gabe. 

[Export lighting?]

Hi @Lonely Tears,

The Lighting filter is applied to a raster layer. You can export that layer if you wish. But the lighting filter cannot be exported on its own. 

Thanks,

Gabe. 

[Affinity degrades quality when opening file]

 

Your lens is not on our supported list. You would have to manually correct this using the Lens studio ( Distortion, Post Crop Vignette, Noise Reduction, etc ) in Develop Persona. We cannot say how other programs load the file, but some will load the embedded jpeg for preview. We do not take this into account and only load the RAW, unmodified file. 

[Opacity masks ?]

Hi @ThomasAn.,

Welcome to the forums. 

That would be the only way. Alternatively, you can use the transparency tool ( y)- in vector persona- to create a transparent gradient. 

Thanks,

Gabe. 

[CR2 file color shifting in affinity photo]

Hi @Bing LIANG,

Welcome to the forums. 

In the first photo, it's clear that you've done some touch-up work to it. The fat granules are removed and there's a red patch just below the eye. 

If you upload the non-retouched photos we can have a look for you

Thanks,

Gabe.  

[AD text]

Hi @jizhideyanshu,

Welcome to the forums. 

We cannot export to PSD and preserve the editability of the text. A workaround would be to export as PDF. 

As for the issue with the text not being within the border, I'm not really sure what you mean by that. The word "button" is within the text frame. Not all the letters will "fill" the text frame but that is not an App issue, but how the font is designed. 

Thanks,

Gabe. 

[Affinity Designer - Operations]

I can move this to our feature request for you

[Affinity Photo with Wacom Intuos Pro]

You do not need an additional hand. If you set your modifier button for right click, the tip of the pen acts as a left click anyways, so you would only need to hold down alt and use the modifier key on your pen.

[Vector object not responding to gradient change]

Hi @Glenn,

How did you revert/reset? Undo? DId you check the History Studio in case you "missed" an undo step? 

Thanks,

Gabe. 

[Canon EOS 77D]

Hi @Juergie,

Welcome to the forums. 
 

We hope to get more cameras supported in the future. However, I'm afraid we do not have an ETA for this camera model.Sorry.

Thanks,

Gabe. 

moved to feature requests. 

[Affinity degrades quality when opening file]

Hi @Clarity,

Welcome to the forums. 

When you say the first photo is the "original", what do you use to preview it? Affinity will load the RAW file, not the embedded Jpeg, so you will see some differences. If you have any in-camera adjustments ( contrast, saturation, NR, etc) they will not show up in the RAW file. It would be a lot easier if you were to upload some sample files. You can use our dropbox account:

https://www.dropbox.com/request/6OpdHbxMifDTTrNy3FRa

Thanks,

Gabe. 

 

[Can't see imported pencils]

Hi @JoseAl,

Welcome to the forums. 

Those brushes are Vector Brushes, and you try to import them in Affinity Photo, which only supports Raster Brushes. You would have to import them in Affinity Designer, in Vector Persona and they will work

Thanks, 

Gabe. 

[about the editing of vector brushes]

Hi @silence ,

Do you use a graphics tablet with pen/pressure? 

Does that artefact only happen at the end of the stroke?

Thanks,

Gabe. 

[Printing wrong Colours]

Hi @GVW,

Welcome to the forums. 

How do you print exactly? File > Print? Or do you export from Affinity and print using a 3rd party app?

What colour format is your document? What printer have you got? Have you got the printer drivers installed properly?

Have a look at these:

Colour Management

• OpenColorIO Setup
• OpenColorIO Adjustment
• Soft Proofing
• Printing on Mac
• Printing on Windows
• Wide Colour Profiles vs sRGB - YouTube / Vimeo

Thanks,

Gabe. 

[3rd gen ipad affinity designer]

Hi @strobeiw,

Welcome to the forums. 

I'm afraid no. Affinity for iOS is only compatible with iPad Air 2, iPad 2017, iPad 2018, iPad Pro 9.7-inch, 10.5-inch and 12.9-inch.

Thanks,

Gabe. 

[Pasting a Pixel Mask into a Mask Layer]

Hi

Welcome to the forums. 

I suggest you change your username to avoid any spamming.

You can rasterise an image as a mask. Select that layer then go to menu Layer > Rasterise to Mask. You can then mask that layer using the new "mask" layer. 

Thanks,

Gabe. 

[Affinity Designer - Operations]

Hi @blanko ,

Welcome to the forums. 

I'm afraid we do not have an equivalent. The closest one would be Divide. Sorry. 

Thanks,

Gabe. 

[Precise Triangles in Affinity Designer/Photo for iPad]

Yep. My mistake. Back to questions now

[Automating Isometric Mockups]

Hi @rpomeroy,

Welcome to the forums.

I'm afraid we do not have the Macro recording function in Affinity Designer. However, you can try recording macros in Photo: 

Macros

• Macros
• Macros: Equations
• Macros: Layer Behaviour

Thanks,

Gabe. 

[line size bug]

Hi @JotCRY,

Welcome to the forums. 

I could not replicate this. Can you please send us a screen recording when this happens so we can have a look? 

Thanks,

Gabe.

[Transparent Background]

Hi @milstrick ,

Welcome to the forums.

Can you please attach the .afphoto / .afdesign project file so we can have a look?

Thanks,

Gabe. 

[Problem with short strokes in Affinity Photo]

Hi @Pfifferling,

Welcome to the forums. 

Can you please re-attach the photo so we can have a look? The first photo is unavailable. 

Thanks,

Gabe. 

[Shortcuts randomly stop working]

Hi @firewater,

To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video.

 

Thanks,

Gabe. 

[Affinity Photo with Wacom Intuos Pro]

Hi @cditfurth,

Welcome to the forums. 

Our shortcut for changing size/opacity would be ALT + Left click + Right click Drag. Vertical drag for hardness, horizontal drag for size. As for the tablet weird behaviour, I'm not really sure. We do not do anything specific for tablets. If you have the drivers installed correctly, it should work fine. 

Have you got Synergy ( Symless now) installed? 

Thanks,

Gabe.