Who else is tired of this? While I am mostly happy with the functionality of AP, I am very dissatisfied with the customer service and management. When I first purchased AP in early 2018 I could not use it because the RAW developer stopped working properly for several months. I spent days trying to figure it out as AP hung everyone out to dry - no notifications or explanations of the issue (forum posts were not answered or severely delayed). The amount of time I spent trying to figure it out could have paid for the Photoshoot price premium for years. If I were depending on AP for professional purposes I would have been out of luck with absolutely no support and no idea when I would be able to get it. If you need a dependable editor and customer support I would think carefully b4 investing in AP. The forum is the ONLY way to get help, there is no manual and the in program help is very weak. Note that AP in this thread led customers to believe that a DAM was in the cards in near future (but not likely b4 2017. The latest I heard AP is not sure they are going to release a DAM. AP customer management and support stinks, they are terrible at informing and supporting customers. All of this can make using AP inconvenient and time consuming which I personally feel more than offsets any savings you realize purchasing AF. AF needs to get more professional and support its customers better, if I find another editor before they do they will lose my business. There are a lot of VERY attractive options out there to replace AP ‐ Luminar 4, Topaz Softwae Studio 2, On1 Software, Capture 1. I have already tried experimenting with some of these editors and I encourage anyone reading this to do so as well, I am willing to bet you will be pleasantly surprised. I like AP software but I am tired of dealing with the inconveniences that come along with it. I need reliable software and support. BTW. The justification that there is no DAM because AP is both a developer and editor is a lame cop out. If anything being both editor and developer increases the need for customers to have a DAM and there is no excuse nor is it acceptable that customers have been communicating this need to AP for 4+ years, AP misled them about DAM development, and AP has completely ignored its customers for 4 years on this issue. It's time for AP to stop making commitments it has no intention of keeping!