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  1. I tried this and the clear user field is checked and the program still crashes. The trial version was really good but this purchased full version I haven't been able to use.
  2. I downloaded the trial version of AP and installed plugins as per instructions on the video. There was no problems and the software worked well. I paid for the full version and when I follow the same instructions as before, here is what I get: Edit-Preferences : there is no preferences under edit, its under the Affinity Photo not Edit Affinity Photo-Preferences : software totally crashes and shuts down. I cannot get the software set up to do anything further and so for now have requested a refund.