Bands321

Thank you for your response. I also believe it is a IOS 13 issue. I have been working with someone at Apple throughout this process and have finally been able to prove it is something within IOS 13. I was using Safari and the Files app and the same issue happened. I was recording at the time so I have forwarded my recording to Apple. I will let you know when I hear back from her. She does the same thing you have been doing with touching base while it is being looked at. Thanks again, I really do appreciate it. Thank you for your response. I also believe it is a IOS 13 issue. I have been working with someone at Apple throughout this process and have finally been able to prove it is something within IOS 13. I was using Safari and the Files app and the same issue happened. I was recording at the time so I have forwarded my recording to Apple. I will let you know when I hear back from her. She does the same thing you have been doing with touching base while it is being looked at. Thanks again, I really do appreciate it.

I appreciate that. I just know when troubleshooting having as much information as possible helps. Thank you!

I am uploading a new video. Opening files within the Files app does not act the same way. If I open a file/image within the Files app itself, there is no lag. The beginning of the video shows me opening in Files, I open Affinity and do several different workflows. Some are ok, others are very slow and at the end, it just stops responding. I then closed Affinity and opened the Files app and tried to open the same files that made Affinity become unresponsive and they open quickly in the Files app.

There are 74 folders total In the main folder (it is 239Gb). The first set of sub-folders have hundreds of files in them. My structure is typically: Main folder, sub folder 1, sub folder 2, sub folder 3 (not all have sub folder 3). The largest sub-folder 1 has 385 files with 11 being sub-folders that include another sub-folder. I did have to wait for them to load is IOS 12, but it wasn’t long. I could see them populating. With the IOS 13 update, I walk away because it takes so long and sometimes it just times out. My biggest issue is, I know I have a lot of files. BUT, before IOS 13, I didn’t have an issue trying to load them/use Affinity.

I posted everything I have to the Dropbox link you provided earlier. Thank you.

Hello. I have been in contact with Apple regarding this issue, it was escalated to their upper tier support. They sent me a new iPad. The new iPad came with IOS 12.3.1. I ran a work load using Affinity on the iPad running IOS 12.3.1. It worked as usual. No issues, no serious lag. I ran the same workload on my original iPad that had been updated to IOS 13.3.1 and had serious lag and at times, unresponsiveness. The screen capture on the new iPad with the old version of IOS (12.3.1) was 3:36 long The screen capture on the original iPad with the new version of IOS (13.3.1) was 15:39 long. I ran a new work load today after the Photo update and it still has issues. I have uploaded the screen captures to a Dropbox account if you would like to view them. I had a follow-up call with Apple today after sending the screen captures to them and they confirmed it is an issue on the “3rd party app” (Affinity). is there any update on this issue? Thank you.

Hello. Has their been any developments on this topic? I have been doing a bit of troubleshooting. I got Apple support involved and they ran hardware tests and found no issues. I totally re-set my iPad with nothing but the basic apps that come with a clean install and Affinity Photo. I tried to use the program again (both using iCloud & having the files local on my iPad), I still had the serious lag issue. I did however move these “files” (they are .png/.jpg files) to my Photos and did not have any issues. So it seems the issue is somewhere in the importing of a files from “The Cloud” link. I also have an app called “Documents by Readdle” that I access using the “Cloud” link that gives me the same lag. I have attached a screen recording. Thank you. IMG_0020.MP4

It just crashed again. I was trying to open a file in my iCloud account. Here are the most recent logs. Thank you! photo ipad-2019-12-10-162555.ips photoanalysisd.cpu_resource-2019-12-10-134631.ips

There were several logs, I am send two different types. I will also forward the video. Thank you! photo ipad-2019-12-07-115821.ips photo ipad.wakeups_resource-2019-12-07-084715.ips

Any ideas yet? The app has now started to crash pretty consistently now. (I have a video if you would like to see it.) Thank you.

I have the most recent iPad Pro 12.9” 1T. I am using iCloud in my video.

I uploaded the video. The first three things I try to move, I used the "Place from Cloud" and you can see it takes a while, the last one just hung up so I canceled it and did the drag and drop and it works seamlessly. Thank you!

When trying to “Place from cloud”, the program takes quiet a while. (Sometimes my screen goes dark from waiting so long) Once I choose image from cloud and place, when I choose this option again, to place another image, it does the same thing. If I open the Files app & Affinity Photo and do a drag and drop there is no lag. Any ideas? I have a screen capture showing both but do not want to post it publicly.

As I wait for my Beta request to be filled , When is the expected retail release? Thank you!

Add me to this wish list.

I am also wondering this question. I have read replies and it seems it can’t be done now, but is it something we can look forward to in the future? I rely heavily on styles and that is the only thing keeping me in both worlds (Photoshop & Affinity). Thanks!