Jump to content
You must now use your email address to sign in [click for more info] ×

davery

Members
  • Posts

    4
  • Joined

  • Last visited

Posts posted by davery

  1. 18 minutes ago, R C-R said:

    Yes, that is the problem. You must update to the 1.6.6 version first. To do that, open the App Store from the Apple menu, click on the "Updates" tab, & you should see Affinity Photo listed with a button next to it that will update your version to the new one.

     

    If you do not see this, make sure you are signed into the Mac App Store with the same Apple ID you used when you bought Affinity Photo.

     

    Aah, finally, all is fine! For some obscure reason, app-store.app didn't display the "update", so I assumed I already did it.

    Thanks, and sorry for bothering you!

    best

    davery

  2. 5 minutes ago, R C-R said:

    The splash screen that appears during the launch of the app is not the same as the Welcome window. If you do not see that window after the app has launched, try going to the Help menu & selecting the "Welcome..." item on it.

     

    In that window there should be a large scrolling panel on the left, with one of its 3 slides showing a "Claim" button. If that area just shows an Affinity app icon on a black background, it usually means something is blocking the connection to the Affinity servers that provide the content of these slides dynamically to the app.

     

    R C-R, thanks for the reply, but...

    I have the Welcome-Window, with 3 panels, in front of me. None of them display a "Claim"-btn. There are just the usual "praise"-slogans (so no black screen due to blocked content either).

    But – I'm on a MacBook Pro 17' running Mac OS 10.11.6, and Affinity Photo is 1.5.2, no update available. is _this_ the problem?

     

    thx

     

    davery

    Screenshot 2017-11-05 14.53.17.png

    Screenshot 2017-11-05 14.53.37.png

    Screenshot 2017-11-05 14.53.55.png

×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.