[Upgrade discounts for customers]

Hello Ian and Alfred. The situation is that I bought both affinity products after they were released on completion of the Beta testing.  I've always like Serif products and I know I will get the upgrade. It might mean that I will need to call them tomorrow morning , hoping a service clerk is still there who always gave a discount, even after doing a good bit of up-selling on there products. I didn't mind because like I said, I like them. I bought draw plus X2; X3; X4 then X8, Photoplus X2; X3; X4 then X8 and also Page plus X2; X3; X4;X8 and X9. this was also with the movie plus X3; Web Plus X3 and X4 as well as all the otherproducts  that caught my interest from Serif. I think I am a good customer so I hope they will see this and give the customer service I hope.

Maybe it's just that I will need to do this to make it a bit more of a personal touch and not just a few clicks on a keyboard. It's worked before.

Once again Ian and Alfred. Thank you for your input, i feel more empowered when I call them

[Upgrade discounts for customers]

Question, when I received the notification ( Affinity Photo ) about the upgrade to 1.5 ( Windows 7 ), i clicked for more. Pricing was about 49£. i ticked the box for existing customer and price remained the same...???? i have been a long standing customer with Serif for nearly a decade buying  most of the X? legacy programs. Signed up for the Beta for Designer and Photo ( Affinity ) , and bought both products and when I saw no discount - I was shocked. I will probably still get the Upgrade, because I really like the programs, but was cut in my ' valued customer status' mentality severely .

Whatever happened to treating good customers properly. ?

One thing I might wish in Designer which was really good in DrawPlus X8 was the animation features - Is there an plans to incorporate that.