[New Affinity Designer Update 1.6.5 not installing]

14 minutes ago, stokerg said:

Hi @CBosman 

If you can try and get the log file as shown in the link @carl123 posted that would be a big help.  

Once you have the log file if you can post it here or drop me a private message with the log, i can get them looked at.

Of course, if there is no log file, just reply and we can take it from there  

As soon as I have something or not have something, I will send it to you, thank you

I would like to thank @carl123, @GarryP for the help, hope I didn't miss anyone, if I did I'm sorry, really appreciate all the help everyone has given me

[New Affinity Designer Update 1.6.5 not installing]

6 minutes ago, GarryP said:

Try closing all applications and then opening the Task Manager (right-click WIndows/Start icon and choose Task Manager).
Once the Task Manager is open, click on the "Name" column header until you get two grouped lists: Apps; and Background Processes.
Run the Designer update application EXE.
If the update application stays in the Task Manager Apps list but you don't see anything happening then it is either working on something, has stopped working but is still running (infinite loop or whatever), or is waiting for you to do something.
On the other hand, if the application drops out of the Task Manager Apps list without you doing anything then it has probably just plain crashed.
Neither of these helps you much - or probably at all - but it might help the Affinity team to diagnose the problem.
(You can then close Task Manager if you don't need it for anything else.)

Hi GarryP, thank you so much for the advice. I tried it, on both when I double click and when I try the run as administrator it appears in the background processes for a few seconds and then disappear. 

[New Affinity Designer Update 1.6.5 not installing]

1 hour ago, carl123 said:

Have you ever used a second screen with your Laptop?

If yes, reconnect it, the installer could be opening on that screen

Hi Carl123, thank you for the advice, I do have a 2nd screen and I've done what you suggested and still nothing.

1 hour ago, RM10 said:

Maybe a fresh install? Uninstall and try to download the new version again from your download page.

RM10 I"m not sure I want to uninstall my Affinity Designer just to reinstall it to get an update.......

[New Affinity Designer Update 1.6.5 not installing]

Hi there, I have a problem, I've been trying to install the new Affinity Designer update but it doesn't want to. When I open my Affinity Designer tells me that there is an updated press ok or download, I pressed download and it takes me to the download page. I select download, the new update downloads but when I click and double click on it it does nothing and when I try to open it as administrator it asks permission and after that nothing. I have restarted my laptop and I have not received any error msgs.

I'm sure I can continue using Affinity Designer without the new update but I would like the new update and this is the first time I've had a problem like this. 

Hope someone can please help me....

[Affinity Designer for Windows - 1.6.5]

20 minutes ago, Leigh said:

I know it sounds simple, but have you tried restarting your machine and trying again? If so, please start a new thread in the Questions section and we'll help you further.

Hi Leigh,

I have tried restarting my laptop, I can try again if you think that might help? Sorry, I know this will sound silly but where is the Questions section?

[Affinity Designer for Windows - 1.6.5]

10 hours ago, reglico said:

Have you tried right-clicking on the file and "Run as administrator"? (I'm not sure about the translation). If that doesn't work, I'm sure someone at SERIF can help you with that.

Hi Reglico, I've also tried that yes, but with that, it gives me the little pop up asking for permission and after I click yes nothing...

[Affinity Designer for Windows - 1.6.5]

Just now, reglico said:

Maybe you should try downloading the file again, the one you got may be corrupted. That's what I thought I would do, but the installation was finally done.

I downloaded it a few times to see if that would work and it's still not working. I don't understand this is the first time I've had a problem

[Affinity Designer for Windows - 1.6.5]

4 minutes ago, reglico said:

Hello, I also had to install several times: each time I launched the.exe file I was directed to the download page of this file. The installation was only done on the fourth attempt I think and was very, very long. This is the first time I've had a problem like this.

I've tried multiple times and still nothing. Also, my first time having a problem

[Affinity Designer for Windows - 1.6.5]

Hi Alfred, thank you for the reply. It's not giving me any error msgs. I have rebooted my pc and it still doesn't want to install. it looks like the little loading wheel starts loading and then nothing....hope I'm making sense?

[Affinity Designer for Windows - 1.6.5]

Hi, thank you guys for the hard work and the update, I have a small problem though. I downloaded the update and it doesn't want to install. Is anyone else having the same problem?

[Export to PSD]

Thank you so much, appreciate the effort. Hope to hear from you or the dev team soon with an answer.

[Export to PSD]

Hi there,

 

Sorry has anyone maybe had a chance to see why my file wasn't exporting correctly.

 

Looking forward to hearing from you.

[Export to PSD]

Hi there, I'm new here and I'm not sure if anyone has posted about this but I need some help. 

 

When I export a project to psd and a friend tried to open it in Photoshop they got the following message: There was a problem reading the layer data. Read the composite data instead? Which makes the whole file into a solid image. 

Which doesn't help because not everyone uses Affinity Designer and I'm loving it and not willing to pay the monthly subscription to Adobe Suite, the USD to Rand conversion is a bit much. 

 

Can someone please help me resolve this problem. Oh yes I have tried all 3 presets when exporting, (PSD - preserve accuracy, PSD - preserve editability and PSD - Final Cut Pro X) and they keep getting the same message in Photoshop.