Dear Affinity Team,
I hope that this finds you all well.
I am a free-lance photographer and recently purchased Affinity Photo as a replacement for PS, as I'm sure a lot of people are. Unfortunately I have had problems with the software from day one. Version 1.5 was totally unusable, crashing after a few seconds, most of the tools not working when it did run and having crippling lag. I did go on the forums to see if anyone else was having the same problems and, unfortunately many people were. Therefore I put it down to one of life's bitter experiences and accepted that I'd been basically shafted out of 50 euro plus I was/am quite busy with my work and couldn't afford to waste time with the program.
Than the 1.6 update was released and suddenly Affinity Photo opened and stayed open. I even managed to edit a few photos- although still quite slow compared to Photoshop, Fotor, Paintshop Pro and other programs I was testing out- it was working. God know how I'm going to maintain my workflow with its slow speed but at least it was working. In my euphoria I went and ordered the Affinity Photo workbook, which cost me the same as the software! Will I ever learn?! A week later and it still hasn't been posted to me -is the book going to turn into a saga as well? I pray no but something tells me yes.
Than update 1.6 something was released and guess what? Yes this totally destroyed the software again! Crashing as soon as it opens-unresponsive tools-selection tools not working etc. I uninstalled the software and reinstalled it with the 1.6 update, not the second 1.6 update (wish I'd never seen that one) but the first. Marginal improvement but still crashing etc.
Before you ask I have uninstalled/reinstalled it numerous times, I have changed the settings to low dithering and to run on WARP,whatever that means. I have tried everything in my limited technical knowledge to make it run smoother.
I am at my wits end and as a last ditch attempt I'm writing to you to 1. see if the program can be fixed and 2. see if there is anyway to recoup the 100 euro I've just flushed down the toilet?
I am using an Acer 8943G, intel core i5-450M processor, ATI Mobility Radeon HD5650 Graphics Card with latest drivers and 8GB of RAM.
By the way PS flies on my machine, as does Lightroom (and that's a slow program) and I have downloaded trials of other photo editing software and I am only experiencing these problems with the one piece of software I went ahead and bought before trying, based solely on reviews, Affinity Photo.
I hope you can help and I look forward to hearing from you.