Adam

ahahn, My apologies you haven't received this Workbook yet. I've authorised this to be shipped for you and this should be with you within the next week. Apologies again, and thank you for your time regarding this matter. Adam

Hello Cif, Assuming you used the same email address for each of the suggestions within your post, and if you still wish to change your email address, you will need to change all of these things. In any case, I'd recommend contacting us on affinity@serif.com so that we can look into this further for you. It may be the case you need to just update your account email address manually within the respective account, but we can certainly look into this for you. Regards, Adam

Again, I'm afraid I don't agree. There is a list of what is included on our website, and if the few customers who are aware of the original vendor's package happen to notice something isn't available within ours after having purchased, they have the option of a refund within the 14-day money back guarantee period.

It's why I said Generally; I agree there are a few exceptions.

Generally, if selling something over the internet, or in brick and mortar stores, you provide information as to what's included within the package, as opposed to what's not. If you were to sell something and mention everything that isn't included, there'd be a pretty long list, especially when comparing to other vendors/retailers that sell the same item - it's not really practical and doesn't make a whole lot of sense from a business standpoint. Adam

Hi raneehs, The version of the Illustration Kit we provide does not include the Color Palettes, unfortunately. I believe the version you can purchase directly from Frankentoon does include this, but we do not include this. Apologies for this inconvenience. Best regards, Adam

Hi Lorrinn, We're currently waiting on stock for this item, and this will be shipped as soon as it is available again. My apologies for this delay. Let me know if there's anything else you need help with. Adam :-)

Hi Mr.Bill, Providing you are the sole user of the software, you can install this on your work computer and home computer. Please see section 3, sub-section 1 of the license agreement below: (i) if you are a private individual, to download, install, use and run for personal use, one (1) copy of the Serif Software directly on each computer running Microsoft Windows (“Windows Computer”) that you personally own or control. Commercial use is permitted but only use by you and not by any other users of any Windows Computers that you own or control. For example, other members of your household that use your Windows Computers may make personal use of the Serif Software whereas, if anyone other than yourself needs to make commercial use of the Serif Software, the other user will need to make a separate purchase. As long as the section above is adhered to, you are authorised to use this as you suggest. Thanks, Adam

Hi palerider29, I've replied to you separately via email. Apologies for the delay. Adam

Hi Hilary, It looks like my colleague, Martin has dealt with this for you already. Can you confirm this? Is there anything else I can help with? Adam

Hi Garry, It could be one of many things; cookies aren't set to save on your machine within your browser settings, Anti Virus could be blocking your cookie preferences, etc. Have you tried testing with a different web browser, just to see if this fixes things for you? Adam

@thapas It doesn't appear as though you have responded to my email that was sent two days ago. Would you care to respond to the email that was sent to you so that we can move this forward and get your order to you? Thanks, Adam

Hi Scapa, The Affinity Forum website and Affinity Store website are essentially different websites and so it wouldn't be appropriate to have a hyperlink from this website to the Affinity Store website. Saving the Affinity website and Forum as a bookmark on your Safari browser will help with this, but hyperlinking the Affinity icon in the top-left to the main Affinity website wouldn't really make much sense. Thanks, Adam :-)

No, it should charge in Roubles, you shouldn't be charged any additional payments. Although you may want to check with your bank or credit card company, just to be sure. Adam

Hi robthebruce, We don't have the facility to authorise this, unfortunately. The two stores are separate and cannot be synced or combined. Sorry for the inconvenience. Adam

Hi Pavel.N When checking out in the Affinity Store, it should localise to your location and provide the currency appropriate to your country. Is it showing the correct currency for you? Thanks, Adam :-)

@dronecrasher & @The Titi I am aware Apple stagger updates across regions, so it might be worth checking back in in a few hours. Hopefully, by this time, it should have updated for you. Thanks, Adam

Hi all, For those having trouble downloading the latest version directly from the Affinity Website, please ensure you've purchased the software from us initially, and not from the Apple and/or Microsoft Store. If you have purchased from Apple or Microsoft, please download the update from their respective platforms. If you're having trouble downloading the latest version from Apple (ie. you can only see Open, as opposed to Update), please logout and log back in to the Apple App Store. This should hopefully resolve the issue for you. Let me know if you have further trouble and I'll happily look into this further for you. Adam

Hello glp-i, It's probably best to contact us directly with the information you have relating to this. If you could email affinity@serif.com for the attention of myself, I can certainly look into this for you. Best Regards, Adam

Hi _cfgarcia Glad to see everything's been fixed for you. I've forwarded this to Andy for you. Thanks, Adam :-)

Hi Digital KInetoscope, My apologies for the delay regarding your workbook. We're very close to getting these shipped out and, depending where you are in the world, we're looking to get these to you within the next few weeks. Apologies once again and thank you for your patience. Best Regards, Adam

Hi Gillfranco, As a result of the overwhelming success of the Spring Sale, we're still behind with stock. We're looking at shipping your Workbook within the next two to three weeks, latest. My apologies for this delay. Regards, Adam

Hi Masterdrago, Sorry for the issues you've been experiencing. I've emailed you separately regarding this. Thanks, Adam

Hi Jaffa, We source specific items from different content creators and ask them for tailor-made packages for use specifically with Affinity software. The packages/toolkits you see on the creators website aren't specifically compatible with Affinity software and so cannot be used, as a result. Thanks for your time, Adam

Hello Viacheslav P, Welcome to the forums. For more information concerning your order, would you mind emailing affinityorders@serif.com for the attention of myself? From here, I will be able to forward you the information you need regarding your order with us. Thank you for your time, Adam