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The Belgian

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Posts posted by The Belgian

    We want to help (again)

    in News and Information

    Posted

    well, "SOON" is a very stretchable definition 😉 but version 1.9 isn't far away from 2.0, isn't it.

    but as i said before, I am very happy that they offer us a superb software for a reasonable price and  I don't want to forbid anyone to take the offer.

    Don't forget, i'm a BIG fan of serif.

     

    We want to help (again)

    in News and Information

    Posted

    hi,

    as I am a licensed user of AP I’m not concerned. But if I had no license yet I think I would not take the offer of buying AP at 50%.

    Why?

    Well, I think soon the version 2.0 will arrive and then I just paid 28€ for a license and then I have to pay again the upgrade fee, maybe in total it is more than the 100% price?

    But nevertheless, this is no critics on serif, it’s a business and they have to pay their programmers. I am very happy that they offer us a superb software for a reasonable price already.

    Thanks guys

    Affinity Photo Windows Customer Beta - 1.9.0.864

    in [ARCHIVE] Photo beta on Windows threads

    Posted

    Quote

    Fixed Focus Merge always creating 96DPI documents (now uses DPI and metadata from first source image)

     

    when i copy from a pic with 300 dpi, after pasting from clipboard the new pic has always 96 dpi

    isn't it possible that when i select a piece from the image, copy it and paste from clipboard that the new pasted image has the same dpi as the original where i copied from automatically?

    txs

    Affinity Photo Workbook

    in News and Information

    Posted

    well, as i ordered the book in german everybody at serif said the book will be delivered "probably" very soon., today i visited amazon.de to see if the book was already available there. and unfortunately it is not available before december 22th. and i assume if they can't make it, then serif can't make it neither. so my christmas present wouldn't be here in time. so i cancelled my order today and got refunded. (txs to adam) i will try it again in the new year but then directly from amazon. at least they can give you a shipping date. too bad it all went this way. i hope serif will make changes at their ordering system.

    so guys, i wish you all good luck and already a merry christmas and a happy new year.

    bye

    Marc :)

    Affinity Photo Workbook

    in News and Information

    Posted

    18 hours ago, Patrick Connor said:

    Regarding Kaspersky safe pay, perhaps that was the problem, and we are looking back through the PayPal API log to see if this has ever been noticed before.

     

    Orders placed right now for the Affinity Photo Workbook in German are completing quickly, and being dispatched. We only have a problem with some orders placed on 23/24th Nov, which we are still struggling to fulfil for horribly technical reasons, but we will have them dispatched also as soon as we can.

     

     

     

    12 minutes ago, Patrick Connor said:

     

    The book is still available but most of the despatch stock (with Amazon) has been allocated to orders like yours. For over a week we have be trying to top up the stock held by our despatch partner Amazon. We have the book delivered from 4 countries. We ship to those countries and Amazon then distribute it to other centres. 2 countries have actually run out of books (taken more orders than the books they hold) but have deliveries to them pending later this week. We have tried to deliver to them earlier but they do not have an earlier delivery slot open,  even though we have plenty of books. I guess it's their busiest time of year. We are sorry to all those affected by the delays. Obviously we are pleased that the book is selling well, but it is clearly frustrating for all concerned as we have stock, but our customers are not receiving their orders. 

    patrick,

    so will the shipping be quickly or if i have to wait?

    Affinity Photo Workbook

    in News and Information

    Posted

    13 minutes ago, Patrick Connor said:

     

    I hope that Customer Service leader Adam Brown will be emailing you about this today, but here is my understanding. Your order number, which was very helpful thank you, was "incomplete" at our end. However it failed AFTER taking your money from PayPal. We have never seen this before and it seems that communication was lost with PayPal as the order was placed, so it never resulted in an order book order being placed, hence the lack of emails or anything in your account order history. We refunded you as we can see that no book order has been placed, and obviously if you are still interested in buying a book we will honour the sale price. You are welcome to order from Amazon.com if you wish, but as I say this has not happened before in the year our store has been using the PayPal API, so I think any new order is very likely to work correctly. 

    We plan to put a system in place to spot when this communication failure happens, so that we know first and contact the customer rather than wait to be told of the problem with an order.

    I appreciate your help and patience getting to the bottom of this.

    Patrick Connor

    hi patrick, yes it was a strange thing to happen. i'm asking myself if my kaspersky internet security programm has anything to do with this behaviour? as i logged in into my serif account and ordered the book and then clicked on paying with paypal there was another browser tab opening with the kaspersky safe pay program. there i paid the book and it said it was ok. maybe that this was the problem??? maybe other users that have issues with the ordering have kaspersky too??

    and yes , i'm still interested in the book but in amazon nor the english or german version are available. is the german book already available when buying at serif? of is there a long waiting for delivery? as some other customers here mentioned?

     

    txs

    Affinity Photo Workbook

    in News and Information

    Posted

    1 hour ago, Patrick Connor said:

    The Belgian,

    Your order is being looked into as it is not against the account that uses your email address. We will email you shortly.

    hi patrick

    as far as i know it is not possible to order with the fault email adress because i had to log in into my AP account using the right email address.

    finally someone of you guy mailed me to ask about the order number to check

    i hope i get the book soon

    txs

    Affinity Photo Workbook

    in News and Information

    Posted

    hi, i ordered the workbook in german last saturday. i never received any kind of confirmation from serif, the only confirmation i got is one from  paypal to pay.

    i already wrote the affinityorders@serif.com twice but never got an answer. i hope i don't have to wait to longfor this one. and no, it is not metioned in my order summary

    this is really too bad  >:(

     

    Affinity Photo & DNG

    in Pre-V2 Archive of Affinity on Desktop Questions (macOS and Windows)

    Posted

    Hello affinity users,

     

    I'm new in this forum as well as a user of Affinity Photo. As you can see in my name i come from Belgium. So if i ask you guys for help, please don't look for errors in my english. I do my very best :)

     

    So here i am with my first question,

     

    When i want to open dng files with AP it takes a very long time to open. with my former software (LR) it open very quickly. is this something that will become better in future versions?

     

    Thank you for any reply

     

    Marc

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