Komatös

I see a greyed out download button at the end of the page. Is it possible that the status of this button, after entering and confirming the email address, had turned green and you had overlooked this?

Why not? With the registration credentials the Trial will be a Retail. Am I wrong?. Ah, ok. I see.

Hello @harrellav and welcome to the forums. Maybe the email ended up in the spam folder by mistake. If you purchased through the Serif Store, you can log in to https://affinity.serif.com/. There in the menu --> Downloads and product keys you should find all purchases including product keys.

Here are all answers for your questions:

We have to start troubleshooting somewhere. Because if it were a general error, it would occur with all users. There are so many different hardware combinations that we cannot offer a blanket solution. If reinstalling the drivers does not bring about a change, then perhaps a Windows system component is faulty. You can find out if this is the case with the Windows tool sfc. To do this, right-click on the Windows Start icon. Select CMD (Administrator), type sfc /scannow and confirm with Enter.

Hello @Nosnikid and welcome to the forums. No, they can't. You must export to .pdf or something other format.

Here is the gold Metallic Gradients.afpalette

Hello and welcome to the forums, @pauljm001 Yes, if you purchase at Serif Store you will have better Support.

Hello @Othe4 and welcome. I think this will answer all your questions.

Hello @RV79 and welcome to the forums. Open the eps file. Select all objects by drawing a frame over the entire drawing area with the Move tool, Press Shift + CTRL + G to ungroup ALL objects. In the layer selection scroll down to the bottom and delete the layer with the white rectangular curve. Now you can select all the other objects separately with the Move tool (draw a frame around the object), copy them with CTRL + C and paste them into a new document under File --> New from clipboard. If you work with the option New from clipboard, you can save the separated objects in the .afdesign format. In general, it makes sense to save vector objects in a vector file format, as this gives you the option of scaling the objects without loss. If you prefer to export the objects in another file format, you can also export the marked object without the intermediate step via the clipboard. To do this, select an object, go to File --> Export, select the file format. Select under Area: Selection only.

Hello @Mul and welcome to the forums. If the OS on your computers use the same plattform (e. g. Windows) than you can use the licence on both computers.

Bist Du sicher, dass Du Affinity Photo über den Serif Store und nicht über den Windows Store gekauft hattest? Wende dich am Besten an affinty@serif.com für eine Kontenklärung.

Yes, that's what I thought too.

Gehe bitte noch einmal in den Store und da auf Downloads und Produktschlüssel. Dort stehen die Anmelde-ID und der Produktschlüssel.

Wenn Du die Mailadresse benutzt mit der Du dich im Store anmeldest, sollte diese auch für die Anmeldung in Affinity Photo funktionieren.

Hallo @Adelheid und willkommen im Forum. Affinity Programme kann man je Plattform (Windows/MacOS/iOS) als Privatperson auf mehreren Computern installieren. Gehe bitte auf https://affinity.serif.com/de/ und probiere, ob Du dich mit den Anmeldedaten im Store anmelden kannst.

@ericosmosNEW do you mean like this?

OK, I don't give up Wintab32.dll, i.e. a function interface belonging to the Wacom driver, is involved in the cause of the error. Can you please deactivate the tablet support in the device manager for a test and then start APhoto? If it now works with activated hardware acceleration, please check with Wacom whether there are newer drivers. You'll find the device manager in an easy way if you right click the Windows start icon. Navigate to input devices.

Hello @ClaudeF Can you please check if there are any damaged Windows system components? To do this, right-click on the Windows Start icon, select CMD (Administrator). Type sfc /scannow and press Enter.

Hallo @mellintr, willkommen im Forum. Geh mal auf Ansicht --> Studio dort solltest Du alle Optionen wiederfinden.

Hello @Belyi, welcome to the forums. You could just increase the Gama. Preferences --> User Interface

Hello @john ard, welcome to the forums. Can you provide us with more informations, please? https://forum.affinity.serif.com/index.php?/forum/76-report-a-bug-in-affinity-photo/ and have a look here:

Hello @elanorpam and welcome to the forums. Maybe there is a problem with the settings. Try as follows. Press Windows key + R. Type %appdata%\affiinity\photo and press enter. Rename the folder 1.0 to 1.0_bkp. Start Affinity Photo (w/o admin).

Hello @Newslinemru in addition to Gabe's question. Please run Windows Tool sfc, to check if Windows system component eventualy corrupted. To do so right click Windows start icon. Chose CMD (Administrator) from the list. Type sfc /scannow and press enter.

Hello and welcome to the forums, @Purdygirl Please have a look here: