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StevenS

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  1. Thanks
    StevenS reacted to emmrecs01 in Buy again?   
    Hi, welcome to the Affinity forums.
    If you do a quick search of this forum, in the Customer Service... area, you will see this is quite a frequent question!  Unfortunately, the answer is No.  Each different operating system has its own, entirely separate licensing system and there is no facility that will enable transfer from Mac to Windows or iPad, or any combination of them.
    Sorry.
  2. Haha
    StevenS got a reaction from haakoo in Can I install on 2 PCs?   
    Hi @Masaru,
    Welcome to the Affinity forum.
    I want to install it on my laptop and desktop PC. That's fine, you can do that
    Both are windows10. That's fine too
    I use it alone. Usually the best way, people can be a distraction
    It is not used at the same time. That would be some skill
    Switch and use. That would be easier
    The serial number has one each of designer and photo. That is correct
    If there is anything else we can help with, please let us know.
  3. Like
    StevenS got a reaction from stokerg in Can I install on 2 PCs?   
    Hi @Masaru,
    Welcome to the Affinity forum.
    I want to install it on my laptop and desktop PC. That's fine, you can do that
    Both are windows10. That's fine too
    I use it alone. Usually the best way, people can be a distraction
    It is not used at the same time. That would be some skill
    Switch and use. That would be easier
    The serial number has one each of designer and photo. That is correct
    If there is anything else we can help with, please let us know.
  4. Thanks
    StevenS reacted to emmrecs01 in lost product key   
    Hi, welcome to the Affinity forums.
    Since you mention having AP installed on an old imac I'm going to assume it was actually purchased from the Mac App Store.  If so, simply log into the MAS account you used then and redownload and install the software.  As an MAS purchase, you do not have or need a Product Key.
    HTH
    Jeff
  5. Thanks
    StevenS reacted to emmrecs01 in PanoramaPlus X4   
    Hi, welcome to the Affinity forums.
    You are asking for help with a Serif Legacy Product in the forums dedicated to the new Affinity range.  You really need to repost to the Serif Community Plus forum here.
    HTH
    Jeff
  6. Like
    StevenS got a reaction from stokerg in PanoramaPlus X4   
    Hi @tlpmap,
    Welcome to the Affinity forum.
    Hopefully you have already seen the replies we sent through the other two channels that you asked this question, but in the event that someone else stumbles across this post, our legacy apps can be re-downloaded here.
    Associated product keys can be requested here.
  7. Thanks
    StevenS reacted to emmrecs01 in Dual usage for same person on 1 license :notebook and desktop?   
    Hi welcome to the Affinity forums.
    If both your notebook and desktop are running the same OS (Windows or Mac) and you own/control both machines, then yes, you can install the app(s) on both machines without any additional license.
    One possible caveat: depending on which "notebook" you have, you may need to check whether it can run any of the Affinity apps. 
    Also, if that notebook is actually an iPad then all the above does not apply, because the iPad does not share its operating system and app licence with either Mac or Windows machines; its licencing is unique to iOS.
    Jeff
  8. Thanks
    StevenS reacted to Spoiler in Advertising   
    I have seen your advertising patch on Ronnie's Snooker waistcoat. It's a pity that he failed so early. However, good idea. NOBODY - even the deeply experts - did not expect this mishap. Always 1 of 10 good ideas fails for an unexpected reason. This is the one. However, WELL DONE(!) Affinity or Serif - whoever is resposible for this! I like what you do and the way you do it.
    Cheers from Germany.
  9. Haha
    StevenS got a reaction from emmrecs01 in Refund Request   
    Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 
  10. Haha
    StevenS got a reaction from Alfred in Refund Request   
    Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 
  11. Thanks
    StevenS got a reaction from AG051 in Refund Request   
    Hi @AG051,
    Could you please contact the team over at affinityorders@serif.com directly.
    If you could provide them with as much info about your order as you can, they will be able to look in to this further for you.
  12. Haha
    StevenS got a reaction from haakoo in Refund Request   
    Sorry for the typos (which I've now corrected), I've had a week off. Please give a few weeks to get back up to optimum speed 
  13. Thanks
    StevenS reacted to haakoo in Refund Request   
    @StevenS that's really a con 
  14. Like
    StevenS got a reaction from Brian Nguyen in Repurchase of Affinity Products   
    Hi @Brian Nguyen,
    You can install the Windows licence on as many compatible Windows device you require for your own use.
  15. Like
    StevenS reacted to Alfred in If I have a iMac Version......?   
    So are the Affinity apps for iPad (especially with the Spring Sale which is on at the moment).
  16. Like
    StevenS got a reaction from Dave Marshall in How do I find out about sales?   
    Hi Dave,
    Welcome to our Affinity forum.
    You can sign up for our newsletter here; https://affinity.serif.com/newsletter/
  17. Like
    StevenS got a reaction from Heru C. M. U. in Affinity Usage (Installation)   
    Hi @awan,
    You can install Affinity apps on as many Windows devices as you require for your own use.
  18. Like
    StevenS got a reaction from mfarooqi in Affinity Usage (Installation)   
    Hi @awan,
    You can install Affinity apps on as many Windows devices as you require for your own use.
  19. Thanks
    StevenS got a reaction from Alice Saurus in Linking iPad app purchase to Affinity account?   
    Hi @Alice Saurus,
    Welcome to the Affinity forum.
    You do not need to worry about it. All updates for our iPad apps are issued through the App Store.
    As Apple and ourselves do not share any customer data, App Store purchases do not appear with Affinity Store accounts.
  20. Like
    StevenS got a reaction from awan in Affinity Usage (Installation)   
    Hi @awan,
    You can install Affinity apps on as many Windows devices as you require for your own use.
  21. Like
    StevenS reacted to walt.farrell in Consequences Brexit Serif and companies in Europe   
    It's a good question, but until there's a plan agreed to and made public by the UK and EU I  doubt anyone will know.
  22. Thanks
    StevenS reacted to emmrecs01 in Licensing in a different computer os?   
    Hi, welcome to the Affinity forums.
    No, unfortunately you can't!  Each OS (Windows, Mac and iOS (iPad)) has its own licence and requires the user to have a separate (purchased) licence for each operating system.
    Jeff
  23. Thanks
    StevenS reacted to emmrecs01 in How long does the trial version for desktop last as of today?   
    Hi.
    10 days, starting from the day you first open the app. 
    IOW, if you "open" it for the first time today, the trial will end 10 days later, whether or not you have opened it again in the meantime.
    HTH
    Jeff
  24. Like
    StevenS reacted to emmrecs01 in How long does the trial version for desktop last as of today?   
    @StevenS
    Thank you for this post, and my apologies to @IsabelAracama for the error in my reply to you!
    Jeff
  25. Thanks
    StevenS reacted to MEB in Moving from Windows 7 to Windows 10   
    Hi Viktor H. Morales,
    Welcome to Affinity Forums
    You only need to get the license once - you can then use it with whatever Windows OS version you have including running the program on more than one computer you own/control as long as you're the only one using the application for commercial purposes. So if you buy it now from the Affinity Store and install it on your Windows 7 computer you can use the same license later on a new computer running Windows 10 without issues.
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