StevenS

@Catalina Jara Hi and welcome to the forums. Please see this message from Serif
 

Welcome to the forums @olwen
The Affinity applications have their own jargon and a fairly steep learning curve, but that’s the same for pretty much any powerful piece of software.
Even if you go to use other software you will probably find the same (or similar) jargon and a similar learning curve.
If you still have time left before you can’t return the software then you can ask questions in the Questions part of these forums and we can probably help you through the basics at least – maybe you will start to like using it once things have been explained a bit more.
However, if you really want to get your money back then see this page: https://store.serif.com/en-gb/help/#returns

Hi!
Finally I got the balls to post something in here hahaha                                                                                                                                                                                                              Character is nearly done (yeah the legs and shoes arent perfect..i know) now I have to think about the scenery                                                                                                          
Based on a sketch from me, myself and I ^^
Have a nice day guys and girls!  

I think you may find that capability unlocked for you after you make another post. If so, you'll be able to do it in your forum account settings, in the Profile section.

Please see:
 

You can install the v2 of the Affinity software on as many computers as you "control". Just go to your account and install the apps in the same way as when you installed it before. (This is assuming that the laptop is the same OS as the other machine, or, if not, that you have the Universal Licence,) 

Please see: 
 
 

Thanks! this fixed it.

Welcome to the Serif Affinity forums.
Perhaps this FAQ article will help resolve your problem, especially the part about what to do with the "Please try again" message.
 

Hi @Loztsouland welcome to the forums.
I am a little confused? In the text you write about the MS Store and in the screenshot there is a part of the store page of Serif, which indicates that you seem to have purchased the mac version.
If you have purchased from Microsoft or Apple Store, you will find all purchased applications in the library (MS Store). I don't know what the Mac Apple Store section is called.
However, it is required that you use the same account data to log in to the stores as you did when you purchased the software.  

Open the Microsoft Store app. Make sure you're signed in with the Windows ID you used for the original purchase.
Click on the Library navigation icon (lower left area of window, on my system), then click on Filter (on the right, above the program list) and turn off  "show installed programs only".
If you have a license for Affinity Designer from the Microsoft Store, the application should show up.

Hi @Crowstupify, welcome to the Affinity forum.
As your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store and head to the "My Apps" area in your account. Scroll to the date you purchased the app and you will find a link to download there.

https://support.apple.com/HT211841

Hi @FrodofromAus, welcome to the the Affinity forum,
It was myself that responded your email and I pointed you towards a specific post on this forum.
These forums are only for questions about our Affinity apps and as I concluded in my email Some common questions have been answered through the link below, however further support is no longer available.
 

@mayng
Welcome to the website for Serif Affinity products, unfortunately not for the legacy range of Serif products which includes WebPlus and for which support is no longer provided by Serif, sorry.
Please go to this site and register there to receive help from other users of the legacy software.
HTH

Please see https://store.serif.com/help/#returns

In your original topic, Serif was working with you to figure out the issue you described.
If you've given up on that, you can email affinityreturns@serif.com to arrange a refund, assuming you purchased within the past 14 days. (I'm not aware of anything that is 30 days except for the Trial period, before you purchase.)
Please note that both Alfred and I are users, not Serif staff. @StevenS, who first attempted to help you, is a Serif staff member.

I believe Serif posted the answer here.
 

Hi @specworkfan,
I can see that you already have an open ticket with my colleague Steve, however I just wanted to clear up what appears to me a slight misunderstanding. In your message you wrote the following...
We have not actually offered a 40% discount (solely) to existing users. When the V2 apps were launch on November the 9th, we offered a 40% launch offer to early adopters (new and existing users could take advantage). That offer ran until January 25th and is no longer available unfortunately, it was a limited time offer and this is what my colleague referenced when he advised as such and apologised that you had missed the offer. Whilst the response was indeed short, it was polite and there wasn't much more that could have been added.
I've no doubt there will be discounts again in the future as we do from time to time, and to ensure that you do not miss out you could keep an eye on our social media channels. As soon as any discounts go live, you can be certain that we will announce them there first.

If you have an Affinity Store account, you can also update your email preferences from within your account so that we can let you know of any discounts via email.

https://store.serif.com/account/details/

Thanks so much! It worked!

See if this works for you. It's 25% via the new upgrade page:

https://affinity.serif.com/en-us/store/upgrade-offer/
Community announcement regarding it:
 

Hi @vinurd, welcome to the Affinity forum.
Unfortunately our apps are not currently available within Russia.
We would not be able to suggest any solutions for this at the current time, sorry.

Welcome to the Serif Affinity forums.
First, make sure you're signed-in to the Mac App Store using the same Apple ID you originally used for the purchase. Then click on Store in the Menu, then on Account. You should find everything you've purchased in the past, including the Affinity V1 applications. For a screenshot:
 

thank you. the problem has been solved. I don't what happen, but after try again for few times, I can do it.

Hi @Cyranose,
V2 installs as a separate product and does not link with V1 in any way.
There may be a reason that someone might want to keep V1 installed, I cannot think of any myself however.

Hi all,
Yesterday marked the end of our ‘40% off V2’ launch offer. With that offer ending I wanted to let you know about a couple of things:
Ongoing upgrade price for the Universal Licence
As I mentioned in my previous announcement (here), offering a specific upgrade price for V1 customers had many complications and is why we decided to run a launch offer in the way we did. However, we listened to the feedback we had around that, and have used this time to implement a method to offer an upgrade price long-term — allowing customers who have not upgraded yet an opportunity to still do so at a better price than a new customer.
All the issues I previously referenced around App Store conflict still exist, so the upgrade offer:
Is only available for purchases of the Universal Licence (offering upgrade pricing on individual apps just is not possible without conflicting with App Store guidelines as each individual app has their own App Store listing) Is only available for purchases made directly from our website (we cannot offer this upgrade discount for people purchasing via an App Store) The ongoing upgrade offer is 25% off the Universal Licence, and also includes a free content bundle (the Creative Collection) worth over £200. To claim this discount, we will validate you own V1 based on whether you previously purchased V1 from us directly, or have registered a V1 App Store purchase to your account. This offer is available from our new upgrade page.
Creative Collection content bundle now available to anyone who has already upgraded from V1 to V2 during the launch offer period
 If you already upgraded to V2 during the launch offer period, we also wanted to make sure you could retrospectively claim this new free content bundle.
We have worked hard to make this a valuable gift, and have tried to cover various different use cases of our apps. The bundle includes some high-quality fonts, brushes, LUTs, icon assets and resources and, as mentioned above, is worth over £200. So, if you have already purchased V2 and you previously owned V1, you can claim this content for free as a special thank you for your support (in addition to the 40% discount you would have already received on your V2 purchase during the launch offer).
To claim the Creative Collection, please visit our upgrade page and scroll down towards the bottom where there is a ‘CLAIM NOW’ link under ‘Already upgraded from V1 to V2? You can get the Creative Collection for free below’.
After following the link, you’ll be taken through the validation step of checking your account as being someone who owned V1 and has purchased V2. The way we confirm this is by seeing a V1 purchase tied to your account, whether you purchased it directly from us or you registered an App Store purchase to your Affinity account.
Claim your free content now
We understand there will be some of you who did purchase V1 from an App Store but may not have ever registered it to your account (and as you probably don’t have V1 installed anymore, no longer have the ability to register it). In that case we will need to try to validate that manually with you. So, please first try getting the Creative Collection using the link above and if that fails, drop us an email with your Affinity ID to affinity@serif.com (subject: “Free Content”) and we will do our best to help. If it’s possible for you to dig out your original App Store receipt for your V1 purchase, it will speed up the process if you include that in your email to us.
Other than that, thanks again for all your continued support. We hope you enjoy your gift!
Thanks,
Ash