[Account activation email not received]

Hi @Wizace, welcome to the Affinity forum.

It is likely that the verification email is landing in your Spam/Junk folder as we can see that you have a unique email domain that has likely not received emails from us before.

As such we have manually verified your account for you.

If you have any further questions about this issue, please contact affinity@serif.com.

[Licence]

Hi @Moba Tecmaserm, welcome to the Affinity forum.

I can confirm that the regular Affinity licence allows for commercial use.

[Payment]

Hi @ImranMuhammadi, welcome to the Affinity.

We do not currently offer Paioneer as a payment option on the Affinity Store.

We offer PayPal or direct Credit/Debit card as payment options. Our apps are also available through the Microsoft Store and the Apple App Store where you may find further payment options available in your region.

[Programme auf neuem PC / Mac installieren]

Hi @hbgswiss, welcome to the Affinity forum.

Sie können eine Affinity-App-Lizenz für Mac auf jedem Mac-Computer verwenden, den Sie besitzen oder persönlich kontrollieren. Weitere Informationen finden Sie hier: https://affinity.store/help/

Um sich bei Ihrem Konto anzumelden, gehen Sie bitte zur Affinity-Website und geben Sie Ihre E-Mail-Adresse zusammen mit Ihrem Passwort in die entsprechenden Felder ein und klicken Sie dann auf Anmelden.

Wenn Sie sich Ihres Passworts nicht sicher sind, wählen Sie bitte Passwort vergessen? Option und geben Sie Ihre E-Mail-Adresse ein. Wählen Sie dann die Option Passwort zurücksetzen. Dadurch erhalten Sie eine E-Mail an die zuvor angegebene E-Mail-Adresse zum Zurücksetzen; Befolgen Sie die Schritte in dieser E-Mail.

Sobald Sie sich in Ihrem Affinity-Konto befinden, wählen Sie Downloads & Produktschlüssel.

Sie sehen dann eine Liste Ihrer Bestellungen zusammen mit einer Download-Schaltfläche neben jeder Bestellung. Klicken Sie auf die Schaltfläche neben der entsprechenden Bestellung, um den Download zu starten.

[Affinity Photo won't allow me to enter the full product key]

Hi Paul,

Our Product Keys only have 16 characters so I am unsure what it is you are entering or believe to be your Product Key.

Rather than share such information here, could you please contact affinity@serif.com with details of your key and we can look in to this further for you.

[Mac OS Intel and M2 Chip]

Hi @Astrobiker,

If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

If you find that this is not happening, please contact Apple for further assistance.

https://www.apple.com/support/mac/app-store/

[where is my product key for Affinity Photo?]

Hi @Sarah Vox Swenson, welcome to the Affinity Store.

Please contact affinity@serif.com with your order number and we can take a look in to this further for you.

[applestore question]

Hi @v1ncent, welcome to the Affinity forum.

Unfortunately this is not something Serif are able to assist with however we would encourage to be persistent with Apple. Presuming it's a recent purchase you should be able to get a refund.

[Affinity key]

Hi @Tijana Jovanovic, welcome to the Affinity forum

Please contact us directly via affinity@serif.com so that we can get some more details from you and look in to this further for you.

[Refund]

We cannot find you in our newsletter email address list, I also searched using your email address with the same results (I have not shared that image as I do not want to disclose your email address on a public forum).

Can you advise which of our products you had 18 months ago when you believe that you were with us?

 

[Refund]

Hi @Helen Horton, welcome to the Affinity forum.

I suspect that you have confused ourselves with another company as we do not have any re-occurring payment systems. We also do not offer any products of that value and we cannot find any payments for that amount to anyone with your name/email address.

If you could please contact affinity@serif.com though, we'd be happy to take a further look at this for you.

[For accounts: 2-factor/Yubikey support]

Hi @BDBell, welcome to the Affinity forum.

There are no current plans for additional security to be added to Affinity Store accounts at this current time.

[Affinity photo for ipad]

Hi @Kathero, welcome to the Affinity Store.

Unfortunately we do not offer a trial version of the Affinity apps on iPad, sorry.

We are happy to answer any queries you might have whilst considering one of the Affinity apps.

[Arabic and Farsi font]

Hi @masoud abbasi, welcome to the Affinity forum.

The demand for right-to-left language support is very enthusiastic from the people who do contact us, and we understand that there is a considerable number of users who would like it included.

 

It may be something we look to include in the future of Affinity apps, but we do not have any planned for the foreseeable future.

[I ordered wrongly for windows instead of mac :/]

Hi @Mohsen Tabrizi, welcome to the Affinity forum.

The Affinity software licences are not transferable and you would need to purchase a separate macOS licence to install on macOS devices. Each version is sold separately and each has its own licenses.

If your purchase was made within the last 14 days, you can contact affinityreturns@serif.com to request a refund.

[Affinity Photo not showing up in available Downloads]

Hi Ben,

Our records indicate that you did purchase from the Affinity Store however I too am only seeing what you see on your account (free content).

Could you please contact affinity@serif.com with reference to this thread and your original order number and hopefully we can help resolve this for you.

[More Info on free content not disclosed from link]

Hi @Kelly Bellis, welcome to the Affinity forum.

Below is an image that shows the current free content, taken from the cart after Affinity Photo has been added to the basket on the Affinity Store.

If our apps are bought through the App Store or the Microsoft Store, the (same) free content is claimed when the app is registered.

[Old devices]

Hi @josepsgk, welcome to the Affinity forum.

There is currently no option to remove registered devices from the list, however it may be something we look at in the future.

[Twitter Link not working anymore]

Hi @Jens Krebs,

I've not been able to replicate this using the twitter link at the bottom of the Affinity home screen (https://affinity.serif.com/).

Is it the twitter link on a specific page that is not working for you or have you tried several and all twitter links on our site are not working for you? Does the same happen if you try doing the same from a different device?

 

[buying publisher]

Hi @crownfield, welcome to the Affinity forum.

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us.

The quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help.

As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank.

If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

[Unable to use paypal to pay on affinity serif store on MacBook pro]

Hi @HombiE,

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you created your post.

Should wish to try a few things to get the payment through, here's some advice that may help.

Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

Should the issue persist, please contact affinityorders@serif.com.

[Transferring Affinity Publisher to a new computer]

Hi @David Wildish, welcome to the Affinity forum.

To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In.

If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email.

Once you’re in your Affinity Account select Downloads & product keys.

You will then see a list of your orders along with a Download button beside each one. Click the button next to the relevant order to begin the download.

[AF Designer app from one pc to a new one !!]

Hi @sebaoun rod, welcome to the Affinity forum.

The app can be downloaded again to a new device from the same store that the original purchase was made.

If the Affinity Designer purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

If you bought from the Affinity Store you can download again from the Downloads and Product Keys area within your Affinity Store account.

[Remboursement des achats depuis 2021]

Hi @Dias Coelho Philippe, bienvenue sur le forum Affinity.

Nous offrons une garantie de remboursement de 14 jours pour tous les achats d'Affinity Store. Si vous avez acheté via la boutique Affinity au cours des 14 derniers jours, veuillez contacter affinityorders@serif.com avec votre numéro de commande pour demander un remboursement.

[Lizenswechsel Rückerstattung Schiefgelaufen]

Hi @DirkN, willkommen im Affinity-Forum.

Wenn Sie sich wieder mit dem Support in Verbindung setzen und dasselbe erklären, wie Sie es hier getan haben, können sie Sie weiter beraten.