StevenS

Welcome to the Affinity forum @Andrei Szilagyi, You can download your purchase whenever you need to.

アフィニティフォーラムへようこそ @nakachi, App Store内でも割引が延長されました。

Welcome to the forum @antuxd, The sale expired on April 20th as originally planned, we then asked Apple to re-apply the discount until May 20th. It appears that you simply visited the App Store during the period in between.

Hi @Zackary.L, Welcome to the Affinity forum. The offer did temporarily expire within the App Store, but it has been extended there now too.

Hi @Lajeunesse, Welcome to the Affinity forum. My advice if you already have Affinity Designer is to only install the 90 day trials for Publisher and Photo. Installing the 90 day trial for Designer will not affect anything, but if you already have the paid version then there is no reason to install the trial.

Hi @felinguin, Welcome to the Affinity forum. When you sign up for our 90 day trials, we send out an email with a product key for each our apps to convert the regular 10 day trial into the 90 day licence. If you take the key for Affinity Publisher from that email and then click "Unlock with product key" option from your image, you will be able to apply the key and activate the 90 day licence.

Welcome to the Affinity forum. If are experiencing any issues placing an order through our site, please contact affinity@serif.com for assistance.

Hi @Debbies, Welcome to the Affinity forum. The App Store versions of our apps can take of advantage of Apple's Family Sharing feature. You can find out more about this feature through the link below; https://support.apple.com/en-ie/HT201088

Following on from what my colleague advised, please select one of the options displayed from your image (as highlighted below). If you still find that you cannot place an order, please contact us directly and we can see what we can do.

Hi @fayonnaise, Welcome to the Affinity forum. Our current 50% discount is available until April 20th.

Hi @ceskus, Bienvenido al foro de afinidad. Lamentablemente, no podemos ayudarlo con los errores que pueden ocurrir al intentar una compra a través de Microsoft Store. ¿Has intentado contactar con Microsoft o comprar la aplicación desde nuestro propio sitio?

Hi David, Welcome to the Affinity forum. As part of the ever changing face of internet security, there are now additional measures put in place by card issuers to ensure that it is the card owner making purchases. You should have had a security window appear from your bank asking you to confirm the order and it sounds like this has not happened. My advice would be to ensure that your web browser is up to date, or try a different browser. If that still does not work contact affinity@serif.com and the team can place the order for you manually.

Hi @codingstreet, It appears that you are not getting any of our emails as we also sent a Verification email to you to activate your account, and the account was not yet verified. I have manually verified your account so hopefully you will be able to now place your order, but if you continue to experience issues, please contact affinity@serif.com and we can help you place the the order.

Yes that will also work but ensure that you use their email address as the Product Key will be linked to the email used at the time of purchase, or you can wait for a member of the team get to your email 🙂

Hi @GudrunC, Welcome to the Affinity forum. If your Affinity app purchase was made through the Microsoft Store it is tied to you Microsoft Store account/ID, and will also not require a Product Key. If you need to install it again, run the Microsoft Store, ensuring that you are signed in with the same account/credentials that you used to complete the purchase, and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Hartwig, Unsere Lizenzen sind nicht übertragbar und Sie müssen eine separate Windows-Version erwerben, um sie unter Windows zu installieren. Jede Version wird separat verkauft und jede hat ihre eigenen Lizenzen.

Hi @Joel Katsuda, Welcome to the Affinity forum. Our trial can be activated with the Product Key received when purchasing. Until it is activated with a key it will continue to display as the Trial version. Alternatively you can uninstall the trial and download the paid order in your Affinity Store account, and enter the Product Key during installation.

Hi Volcanic, Welcome to the Affinity forum. We we have looked in to this for you and the payment was refused at our end as it did not pass the security checks and as such has not been charged. Any pending charges on your account will not be permanent and will drop off within the next few days. Please ensure you are using the latest version of your web browser when placing the order, as any out-of-date browsers usually throw back an error such as this.

HI Emeily. We are aware that we have already responded to your Facebook post and email reporting the same issue, but we do not like to leave messages unresponded to so we will post the same response below in case anyone else ever has a similar issue. The payment was refused and so has not been charged. Any pending charges on your account will not be permanent and will drop off within the next few days. Please ensure you are using the latest version of your web browser when placing the order, as any out-of-date browsers usually throw back an error such as this.

Hi @Louise Lemieux Berube, If you purchased through the Mac App Store, open the Mac App Store App and go to the Updates page. If the updates are not showing, go to Store > Reload page. This should hopefully force the updates to show. To update one of our iPad apps, open the App Store app and go to the Updates page. If the updates are not showing, tap near the top of the screen where it states 'Updates' and then hold and pull down, then release. This should manually refresh the updates page. For purchases made directly through our own Store, your Affinity App will check for updates when opened and it should offer you the latest update.

Hi @Alexandra Carmblad, Welcome to the Affinity forum. Only purchases made through the Affinity Store, will appear in your Affinity Store account. To download a previous order, open the Mac App Store and select 'Purchased'. You will be shown a list, which will include your Affinity app (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). You would need a separate Windows version to install on Windows or a Mac version to install on the Mac. Each version is purchased independently and each has its own licenses.

Hi @smallp, Which ever option you decided to go with, the licence would be be assigned to the email address used at the time of purchase. If you want to be able to continue to reassign the licence to different individuals as they come and go, then I would advise going with option "a" and use an email address that you own yourself top complete the purchase. You can then provide them with the email address and product key to install on their device for the time they are with you.

Hi awan, The licence that you own allows you to install the app on as many devices as you need for your own use. As such, you would need to purchase an additional licence if you require your employee to be able also use the app.

Hi @steve_h, I'm pleased to hear you were able to resolve the issue. Our iPad apps are sold exclusively through the Mac App Store.

Hi @Amgad, Welcome to the Affinity forum. Could you please contact affinity@serif.com so that we can go look in to this further for you in finer details.