StevenS

The unique voucher codes that are sent out to individuals who used our 90 day trial can only be used once, and as such yours was redeemed whilst purchasing Affinity Designer. Please contact affinity@serif.com for assistance placing an order for you Publisher and Photo.

Hi Justin, The order placed on our site does not include the letter "r" in the email address that was used to create this forum account. I am unsure whether or not that is a valid email address of yours but assuming that it is not, please contact affinityreturns@serif.com to request a refund. Once refunded, the team there will be able to assist you with placing a new order with the correct email address.

Hi @digable.daddy, Any vouchers we issue can be redeemed through the link below; https://store.serif.com/redeem/

Hi @Tandelov, The User Licence does not permit user to "rent, lend, lease, sell, supply, transfer or distribute, transfer, redistribute or sublicense the Serif Software.". Could please contact affinity@serif.com with details of the user sharing their account so that we are able to look into this further.

Welcome to the Affinity forum @dirk de cock, You can download your purchase again from within your Affinity Store account - https://affinity.store/account/downloads/

Hi @bc777, Welcome to the Affinity Forum. It's been some time since have seen a query like this so my apologies if this is not correct, but are you able to apply the code through this link? My guess is that it should then add the correct app to the cart at the correct pricing, but let me know if not.

HI Jo, Could you please contact affinity@serif.com so that our team can help with this order?

This one is a different problem to the ones I responded to above, it appears your bank have set aside the funds but we did not take them, the team over at affinityorders@serif.com will be able to provide further assistance.

Hi Arrwulf, It would appear that the card you have linked to your PayPal account, is either not set up for payments that use 3D Secure or your bank is not. We can arrange alternative methods to pay (at the same price as when you attempted), and if you could please contact affinity@serif.com, one of the team will be happy to help.

Welcome to the Affinity forum @tmarch, The licences are permanently linked to the email address used at the time of the purchase and it is not possible to transfer then to another users account.

Hello everyone, There's a few of your here and the issues you are experiencing will be one of two. For those of you who have placed two orders and been unable to place a third, this is a security precaution put in place by our payment portal. A third order placed using the same email address in close succession will flag as potential fraud and not allow the order through. The best thing to have done would have been to apply all the items to the cart and paid in a single transaction, but as the horse has already bolted, the best thing to do now is to wait 24 hours and try again. If the price has changed since then please contact affinity@serif.com and our team will be able to honour you would have paid initially. For the others who were unable to place an order at all, this is most likely an issue passing the 3D Secure authorisation, and if you too could contact affinity@serif.com, our team will be able to place the order for you.

Welcome to the Affinity forum. That's a very good question to ask your payment provider. If you contact affinity@serif.com they will be able to assist you with your order.

Hi @kaysvn, Welcome to the Affinity forum. It sounds like it may be a 3D Secure issue, but if you contact affinity@serif.com, reference this post and let them know what you were attempting to order, they will be able to assist.

Hi @Zitro, Welcome to the Affinity forum. Please contact affinity@serif.com and our team will be happy arrange this for you.

アフィニティフォーラムへようこそ @question0617, 報告された問題を再現できず、ここに投稿して以来、多くの注文が当サイトを通じて行われています。 手動で注文を試みることができます。ご希望の場合は、オンラインで支払いを受けるためにいくつかのことを試してみてください。役立つかもしれないアドバイスをいくつか紹介します。 EUで法的に必要とされるように、私たちの支払いポータルはすべてのトランザクションに3Dセキュアを使用します。これは他のすべての地域ではそうではないので、3Dセキュアを使用するポータルからカードを購入できないか、銀行がまだ設定されていない可能性があります3Dセキュアを使用する支払いを受け入れる。これは私たちが管理できるものではないため、銀行と話し合う必要があります。 過去に3Dセキュア決済ポータルを使用して購入したことがあり、注文に影響を与えているのが上記ではないことがわかっている場合は、Webブラウザーとウイルス対策ソフトウェアが最新であることを確認してください。また、 tセキュリティウィンドウの表示を妨げている可能性のあるブラウザプラグイン、または別のブラウザを完全に試してください。最後に、ファイアウォールが支払いプロセスのどの部分もブロックしていないことを確認してください。 それでも問題が解決しない場合は、何を注文しようとしていたのかをお知らせください。メールでご連絡いたしますので、手配をお手伝いいたします。

Hi Riswan, Welcome to the Affinity forum. Any free content that we ever offer can be claimed through the in-app Welcome screen. If you have already disabled the Welcome screen from appearing when you start the app, you can access it again through Help > Welcome

Hi Dan, We do not have a feature like Apple Family Sharing through our own site. Mac licences purchased through our site can be used on any Mac computers you own or control personally. More information can be found here: https://affinity.store/help/

Welcome to the Affinity Forum @Cheslea, The payment may be failing for a multitude of reason, for a fool proof workaround I would encourage you to contact affinity@serif.com so that one of our team can help be placing the order for you manually. Should wish to try a few things to get the payment through online, here's some advice that may help. As required in the EU our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process. If that still does not work, please refer to the above and contact affinity@serif.com so that one of our team can help be placing the order for you manually.

Hi @pixeldroid, I've double checked this with our support team and unfortunately there is not a zip file available, sorry.

Welcome to the Affinity forum @Peter R., It sounds like you have not yet activated the full licence with the key that you will have been sent as part of your order. Please head over here, where you can sign into your account and locate the Product Key that you can use to convert the trial in to the paid licence.

Welcome to the Affinity forum @mamalady, I am sorry to hear that you are having issues with the codes you have received. Are you entering the entire code into the relevant section? The most common reason this happens is that recipients ignore the word at the beginning of the code and only enter "code" looking part. You need to ensure that you are entering the enter code, including the word at the beginning. If this still does not work, contact affinity@serif.com with the code itself and we can look in to this further for you.

The original post and the one that was sent through to us read; I am a "90 day trial" user. 80 days left. Can I use it after June 20 ? I will edit my own post to reflect that OP has now edited the post itself - thanks for the heads up.

Welcome to the Affinity forum @ekoanug, It is not possible to exchange a purchase once bought, but if you contact affinityreturns@serif.com to request a refund, you can then purchase the apps you originally intended to.

Welcome to the Affinity forum @suisui, No it will not stop working on June 20th, the trial will run for 90 days from the day it is activated. The June 20th deadline is for people to sign up and obtain the 90 day trial.

Welcome to the Affinity forum @Ikmal Azman, There are now additional security measures put in place by the card issuers to ensure that it is the card owner making the purchase. You should have had a security window appear from your bank asking you to confirm the order and it sounds like this has not happened. My advice would be to ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser. If that still does not work, please contact affinity@serif.com and either myself or my colleague can help you place your order.