Jump to content
You must now use your email address to sign in [click for more info] ×

StevenS

Staff
 View Profile  See their activity

  • Posts

    699

  • Joined

 Content Type 

Posts posted by StevenS

    Creative iMedia - Level 1/2 - Software

    in Customer Service, Accounts and Purchasing

    Posted

    Hi TezND,

    Welcome to the Affinity forum, please see our response to your tweet.

    For others searching our forum with similar questions...

    7 hours ago, TezND said:

    Is there a student discount package available to buy the affinity suite of tools ( photo / designer / publisher ) ?? 

    Please contact affinity@serif.com where our customer service team will be able to advise which offers are available (if any).

    7 hours ago, TezND said:

    Or at least a way for paying for the suite over three months for example ??

    This is not a payment method that we offer.

    7 hours ago, TezND said:

    Or are the old DrawPlus / PhotoPlus / WebPlus / PagePlus products available to buy ?

    No, those product lines have now been discontinued.

    Can someone else buy Photo on another PC and send me the key as a means of gifting?

    in Customer Service, Accounts and Purchasing

    Posted

    On 9/18/2020 at 7:49 PM, uac9000 said:

    Alright, thank you for explaining, for future reference, are there any specific gift cards that Affinity will or will not take that could be bought as one more means of buying it as a gift?

    I am not entirely sure what this means?

    Assuming you are referring a gift card for payment like a pre-paid card, then most likely not. Pre-paid cards can only be spent in the country of issue. We are based in the UK where pre-paid cards are not as common as they are in somewhere like the US, but if you have a pre-paid card that was issued in the UK then give it a go, at worst the payment will be declined. When ordering for someone else though, ensure that you use the email address of the recipient as it cannot be changed after the order has been confirmed.

    If you are referring to gift cards like you see at the end of aisles at supermarkets, like iTunes, or Amazon gift cards then no, we do not have an "Affinity Gift Card" that can be purchased and spent through our site.

    As helpfully mentioned by Walt above, we can arrange for you to place an order for a redemption code which you can then pass on to allow the recipient to create their own account and claim the app through our site.

    If this is something you would like to do, please email our Customer Service team (affinity@serif.com).

    Unfortunately no longer offer redemption codes. The only way to do this currently would be to place an order using their name and email address but your payment details, however this method is only possible if the recipient does not already have an Affinity Store account.
     

    buy software from reseller 3rd party

    in Customer Service, Accounts and Purchasing

    Posted

    13 hours ago, Alfred said:

    An awful lot of transfers going on there! Shouldn’t it say something like “transfer, distribute, redistribute or sublicense”? :/

    I think the same thing every time I quote it, I just assume it means something different in legal terms *shrugs*.

    19 hours ago, sodiqia said:

    I tried to request a refund to the seller but couldn't

    My guess is that this is more "wouldn't" than "couldn't" - My advice would be to contact your bank and request a charge back, ultimately you have been mis-sold and the bank should help if you explain the situation.

    9 hours ago, sodiqia said:

    is it permissible to use a virtual credit card like JENIUS for the next transaction?

    Not directly through the Credit/Debit card portal on our site, but if you apply the card to a PayPal account and pay through PayPal, you should not have any issues AND the purchase would be protected by PayPal.

    buy software from reseller 3rd party

    in Customer Service, Accounts and Purchasing

    Posted

    Hi @sodiqia,

    Welcome to the Affinity forum.

    No this is not permitted and is covered in section 4 (b) of the End User Licence Agreement;

    "you have no right to rent, lend, lease, sell, supply, transfer or distribute, transfer, redistribute or sublicense the Serif Software."

    You should request a refund the seller and purchase a genuine licence through either our own site, the Mac App Store or the Microsoft Store. If you experience any issues placing an order, please contact affinity@serif.com and our Customer Service team will be happy to assist you.

    Refund process (split)

    in Customer Service, Accounts and Purchasing

    Posted

    Welcome to the Affinity forum @Maurice Brown,

    13 hours ago, Maurice Brown said:

    I never ordered google affinity and I want a full refund

    I'm not too sure what this means as we do not create anything that uses the word "Google", or sell anything through the Google Store, but if you are certain a purchase has been made through ourselves, please contact affinityreturns@serif.com with as much information about this as possible and our team will look in to this further for you.

    Purchase error, but it was deducted

    in Customer Service, Accounts and Purchasing

    Posted

    Hi @Harold_D546,

    You have done the correct thing in emailing affinityorders@serif.com and I can see that you have already received a response.

    Should anyone else find this post and have a similar issue, please do not contact us through social media or post on the forum as neither team can help, just send an email straight to the email above and the correct team will aim to get back to you as soon as they can (usually within 24 hours, but may be on Monday if it is the weekend).

    Frusterated: Can't Locate Account Cridentials

    in Customer Service, Accounts and Purchasing

    Posted

    Following on from Walt's advice, I have searched the database for anyone registered to our store with the email address you use here on the forum. This did not bring up any search results.

    I also presumed that it is your first/last name in your email address and searched for anyone by that name, that too did not search results for either.

    My incline is that your original purchase was made through the Microsoft Store, but if you are 100% certain that you bought directly from the Affinity Store, please contact affinity@serif.com with your Order ID and we will be happy to assist further.

     

    Brian Jones

    in Customer Service, Accounts and Purchasing

    Posted

    Hi @Brian Jones, welcome to the Affinity forum.

    If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID and not an Affinity Store account.

    If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead give an option to install, click that to begin the installation of the program.

     

    Why wont my visa card work

    in Customer Service, Accounts and Purchasing

    Posted

    Hi @Trav p,
     
    We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us.
     
    We can attempt to place the order for you manually if you like (if so, please contact affinity@serif.com), alternatively should wish to try a few things to get the payment through online, here's some advice that may help.
     
    As legally required in the EU, our payment portal uses 3D Secure for all transactions, this is not compulsory in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank.
     
    If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

    Kim

    in Customer Service, Accounts and Purchasing

    Posted

    Welcome to the Affinity forum @KimmystryRose.

    The Affinity Store is independent of our newsletter database, so it is entirely possible to receive our emails but not have an account in our store.

    The sole purpose of the Affinity Store is to keep a record of Affinity Store purchases, and as such you would only have any account if one of our apps had been bought directly from ourselves (and not through the Mac App Store or the Microsoft Store).

    Had you been able to sign in, what were you hoping to do?

    Other form of payment

    in Customer Service, Accounts and Purchasing

    Posted

    Hi Buko

    As advised in the emails between yourself and I, it is possible for us to arrange orders via email that use Debit Card as the payment method and we can send you a payment request from our PayPal account. You are not required to have a PayPal account in order to pay as a guest, but as you referred to yourself, it does appear that restrictions based on your location prevented you from paying as a guest. Unfortunately your location, and how PayPal functions in that location are both beyond our control.

    Our website does offer PayPal, Credit Card and Debit Card as payment methods, you should not have any issue purchasing through our site.

    Alternatively the App Store and the Microsoft Store offer a wider range of payment methods when purchasing our apps.

     

    How to create an Affinity account after purchasing via Mac app stor?

    in Customer Service, Accounts and Purchasing

    Posted

    Welcome to the Affinity forum @Michael Schneider,

    It is not possible to download App Store purchases from our own store or transfer a purchase between the two stores.

    To download a previous order, open the Mac App Store and select 'Purchased'. You will be shown a list, which will include your Affinity app (You will need to be logged into the Mac App Store using the same account that was used to purchase the app).

    If you are experiencing any issues accessing your App Store purchase, please contact Apple for further assistance.

×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

 Accept Cookies  Reject Cookies