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StevenS

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Everything posted by StevenS

  1. Hi eWolf, Welcome to the Affinity forum. All of our desktops apps will share the same pricing model. We do not have any current plans for a complete suite bundle.
  2. HI Victorb, Welcome to the Affinity Forum. I presume that you purchased these two from the Mac App Store. It is not possible to show MAS purchases on an Affinity Store account.
  3. Hi Denis, welcome to the Affinity forum. As mentioned by Walt and Alfred, Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of. To download a previous Apple order, open the Mac App Store and select 'Purchased' and it will be shown in the list (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). If your order is not showing then we can only advise that you contact Apple directly here.
  4. Hi Ken, welcome to the Affinity forums. If you are both using the same Apple ID, then you can each download the app from within your App Store account. If you are using separate Apple IDs, you would still only require one purchase, and the app can be installed using Apple's Family Sharing feature.
  5. Hi Lynne, welcome to the Affinity forum. This is certainly very unusual, especially if as you say, you are using the same Apple ID as that which was used to purchase it. Unfortunately we do not have access to any customer or purchase details that are made through the Mac App Store so we are unable to look in to this for you. I can only advise that you get in touch with the support team over at Apple for some assistance; https://www.apple.com/support/mac/app-store/ Regards, Steven
  6. Hi Stutar, welcome to the Affinity forum. I am unable to locate a purchase within our store database. Which product have you purchased and through which store was the purchase made?
  7. Hi Slef, welcome to the Affinity forum. You can use Affinity apps for Windows on any Windows computers you own or control. More information can be found here: https://affinity.store/help/
  8. Unfortunately this isn't automatically available, but we can provide it We actually use PagePlus X9 (via BookPlus), but we don't have any plans for an digital version, sorry.
  9. Hi Charissa Schipper, welcome to the Affinity forum. You will need to contact Mac App Store Customer Support to request a refund. You can contact them here: https://www.apple.com/support/mac/app-store/
  10. Hi Alkon, welcome to the Affinity forum. The current version is 1.6.4 and all future 1.x updates are included with the purchase.
  11. Hi Sathya, welcome to the Affinity forum. Apple does offer a 14 day refund window if the user isn't satisfied with their purchase (except for gifts) in European countries. Go to this page and request a refund. Things aren't so clear in U.S. and Canada but they may still refund you in certain circumstances (these cases are handled on a case-by-case basis through Apple's official support channels). If you live there contact Apple Support directly and explain the situation. Since the Mac App Store is managed by Apple itself, there isn't much we can do in this situation.
  12. Hallo Hermann, willkommen im Affinity Forum. Wenn Sie bitte eine E-Mail mit Ihren zwei Bestellnummern an affinityreturns@serif.com senden können, können sie Ihnen dabei behilflich sein.
  13. Hi Astrid, welcome to the Affinity forum. Was Affinity Photo purchased originally through our store?
  14. Hi Anthonyricco, welcome to the Affinity forums! The two apps do require separate purchases. Thanks
  15. Hi k410, welcome to the Affinity forum. Not just yet, but there is a long term plan for them to be available. Pretty much
  16. Hi Michael, Welcome to the Affinity forum! As a company we were solely focused on Windows products since 1987, and the App Store has helped us make that transition to getting out apps to the Mac market. However we wouldn't rule out the Mac versions being available through our site at some stage in the future.
  17. Our workbooks are only currently available in physical form.
  18. Hola Claudio, bienvenido al foro de Affinity! Puede usar las aplicaciones de Affinity para Mac en cualquier Mac que tenga o controle para uso personal. Puede encontrar más información aquí: https://support.apple.com/HT202152 Si ya ha comprado, abra el Mac App Store, haga clic en 'Comprado' y aparecerá en la lista (debe iniciar sesión en la tienda utilizando la misma cuenta que se utilizó para comprar la aplicación). Si está comprando por primera vez, debería comenzar la descarga automática. Lo mismo aplica para la aplicación de iPad
  19. Hi bastian and Saurbaum, welcome to the Affinity Forum! It is not possible to place an order on our website for both books in one order without paying two shipping charges. As one book alone is quite heavy (nearly 1.6kg with packaging) and because of this weight, we are charged by Amazon, who send our orders out. However, we can offer anyone who would like both books the chance to pay the full shipping cost for one and just half for the second. If this is something you would be interested in, please send an email to affinity@serif.com, as well as your full address and we can arrange it for you.
  20. Hi Delman, welcome to the Affinity Forum! We set the price in USD for sale within the USA, and from there the price shown in other countries and currencies is set by Apple based on a matrix they use for their App Store. We have no control over that matrix or any updates Apple may make to it in the future. Our Affinity Store matches these prices for Windows to make the sale price the same for both Mac and Windows users. This is a valid point, and I will mention this to the team behind the emails.
  21. Hi Bakhit, Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of.
  22. Hi LoveNeverDies Welcome to the Affinity Forum! We do not have any current plans for a digital version of our Workbooks, sorry.
  23. Hi Richard, Thanks for contacting us directly In the event that anyone else is looking at this post, please email us using affinity@serif.com and we'll be happy to help with this issue. Steven
  24. Hi jgc, Welcome to the Affinity Forums! Serif do not have any record of Mac App Store purchases, and the Affinity Store is independent of any other forum account or Serif mailing list you may also be part of. Essentially, if you bought it from Apple, you will find it in your Apple account.
  25. Hi Leif, Welcome to the Affinity Forum! Whilst you can use Affinity apps for Mac on any Macs you own or control for personal use, (More information can be found here: https://support.apple.com/HT202152 ) you would need to buy a separate Windows version to install on Windows. Each version is purchased independently and each has its own licenses.
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