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Everything posted by StevenS

  1. Welcome to the Affinity forum @KimmystryRose. The Affinity Store is independent of our newsletter database, so it is entirely possible to receive our emails but not have an account in our store. The sole purpose of the Affinity Store is to keep a record of Affinity Store purchases, and as such you would only have any account if one of our apps had been bought directly from ourselves (and not through the Mac App Store or the Microsoft Store). Had you been able to sign in, what were you hoping to do?
  2. Hi Buko As advised in the emails between yourself and I, it is possible for us to arrange orders via email that use Debit Card as the payment method and we can send you a payment request from our PayPal account. You are not required to have a PayPal account in order to pay as a guest, but as you referred to yourself, it does appear that restrictions based on your location prevented you from paying as a guest. Unfortunately your location, and how PayPal functions in that location are both beyond our control. Our website does offer PayPal, Credit Card and Debit Card as payment methods, you should not have any issue purchasing through our site. Alternatively the App Store and the Microsoft Store offer a wider range of payment methods when purchasing our apps.
  3. Ooops, you are correct - mental lapse. I have corrected my post now. Most likely 😕 - Thanks both of you.
  4. Welcome to the Affinity forum @couteau. We do not offer exchanges but assuming your purchase was made in the last 14 days through our store. you can request a refund by contacting affinityreturns@serif.com. Once refunded, you can then purchase Affinity Publisher.
  5. Welcome to the Affinity forum @arch K, You can create a receipt for any order after purchase within your account; https://affinity.store/account/orders/ On your account homepage, click “Order history” and locate the order you wish to generate a receipt for. Click “View VAT Receipt” and enter your details, click “Create VAT receipt” and a PDF receipt will be generated.
  6. Welcome to the Affinity forum @GGXST, The most recent edition of our workbooks show the Updated UI and any procedures that changed in 1.7. There are however no new projects.
  7. Hi Marburc Welcome to the Affinity forum. It is not possible to move App Store purchases between Apple IDs however this may help; https://support.apple.com/en-ie/HT201088
  8. Welcome to the Affinity forum @Michael Schneider, It is not possible to download App Store purchases from our own store or transfer a purchase between the two stores. To download a previous order, open the Mac App Store and select 'Purchased'. You will be shown a list, which will include your Affinity app (You will need to be logged into the Mac App Store using the same account that was used to purchase the app). If you are experiencing any issues accessing your App Store purchase, please contact Apple for further assistance.
  9. Welcome to the Affinity forum @Rich M., Assuming that this refers to Affinity Photo then you can locate the Product Key on your Affinity Store account - https://affinity.store/account/downloads/
  10. Hi @Najla, Welcome to the Affinity forum. As you have already emailed us three times and tweeted us about this issue, please allow us the time to investigate what may have happened in this instance and as soon as we have more information we will get back in touch.
  11. The unique voucher codes that are sent out to individuals who used our 90 day trial can only be used once, and as such yours was redeemed whilst purchasing Affinity Designer. Please contact affinity@serif.com for assistance placing an order for you Publisher and Photo.
  12. Hi Justin, The order placed on our site does not include the letter "r" in the email address that was used to create this forum account. I am unsure whether or not that is a valid email address of yours but assuming that it is not, please contact affinityreturns@serif.com to request a refund. Once refunded, the team there will be able to assist you with placing a new order with the correct email address.
  13. Hi @digable.daddy, Any vouchers we issue can be redeemed through the link below; https://store.serif.com/redeem/
  14. Hi @Tandelov, The User Licence does not permit user to "rent, lend, lease, sell, supply, transfer or distribute, transfer, redistribute or sublicense the Serif Software.". Could please contact affinity@serif.com with details of the user sharing their account so that we are able to look into this further.
  15. Welcome to the Affinity forum @dirk de cock, You can download your purchase again from within your Affinity Store account - https://affinity.store/account/downloads/
  16. Hi @bc777, Welcome to the Affinity Forum. It's been some time since have seen a query like this so my apologies if this is not correct, but are you able to apply the code through this link? My guess is that it should then add the correct app to the cart at the correct pricing, but let me know if not.
  17. HI Jo, Could you please contact affinity@serif.com so that our team can help with this order?
  18. This one is a different problem to the ones I responded to above, it appears your bank have set aside the funds but we did not take them, the team over at affinityorders@serif.com will be able to provide further assistance.
  19. Hi Arrwulf, It would appear that the card you have linked to your PayPal account, is either not set up for payments that use 3D Secure or your bank is not. We can arrange alternative methods to pay (at the same price as when you attempted), and if you could please contact affinity@serif.com, one of the team will be happy to help.
  20. Welcome to the Affinity forum @tmarch, The licences are permanently linked to the email address used at the time of the purchase and it is not possible to transfer then to another users account.
  21. Hello everyone, There's a few of your here and the issues you are experiencing will be one of two. For those of you who have placed two orders and been unable to place a third, this is a security precaution put in place by our payment portal. A third order placed using the same email address in close succession will flag as potential fraud and not allow the order through. The best thing to have done would have been to apply all the items to the cart and paid in a single transaction, but as the horse has already bolted, the best thing to do now is to wait 24 hours and try again. If the price has changed since then please contact affinity@serif.com and our team will be able to honour you would have paid initially. For the others who were unable to place an order at all, this is most likely an issue passing the 3D Secure authorisation, and if you too could contact affinity@serif.com, our team will be able to place the order for you.
  22. Welcome to the Affinity forum. That's a very good question to ask your payment provider. If you contact affinity@serif.com they will be able to assist you with your order.
  23. Hi @kaysvn, Welcome to the Affinity forum. It sounds like it may be a 3D Secure issue, but if you contact affinity@serif.com, reference this post and let them know what you were attempting to order, they will be able to assist.
  24. Hi @Zitro, Welcome to the Affinity forum. Please contact affinity@serif.com and our team will be happy arrange this for you.
  25. アフィニティフォーラムへようこそ @question0617, 報告された問題を再現できず、ここに投稿して以来、多くの注文が当サイトを通じて行われています。 手動で注文を試みることができます。ご希望の場合は、オンラインで支払いを受けるためにいくつかのことを試してみてください。役立つかもしれないアドバイスをいくつか紹介します。 EUで法的に必要とされるように、私たちの支払いポータルはすべてのトランザクションに3Dセキュアを使用します。これは他のすべての地域ではそうではないので、3Dセキュアを使用するポータルからカードを購入できないか、銀行がまだ設定されていない可能性があります3Dセキュアを使用する支払いを受け入れる。これは私たちが管理できるものではないため、銀行と話し合う必要があります。 過去に3Dセキュア決済ポータルを使用して購入したことがあり、注文に影響を与えているのが上記ではないことがわかっている場合は、Webブラウザーとウイルス対策ソフトウェアが最新であることを確認してください。また、 tセキュリティウィンドウの表示を妨げている可能性のあるブラウザプラグイン、または別のブラウザを完全に試してください。最後に、ファイアウォールが支払いプロセスのどの部分もブロックしていないことを確認してください。 それでも問題が解決しない場合は、何を注文しようとしていたのかをお知らせください。メールでご連絡いたしますので、手配をお手伝いいたします。
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